ServiceNow Previous Solutions

SeanHook
System Architect at a pharma/biotech company with 1,001-5,000 employees
We used the CMDB that is offered within the product that we make/sell ourselves (Plex Online). It was not designed to meet the needs of a software company and we took the opportunity to move to something that was a better fit. View full review »
it_user561243
IT Coordinator at a financial services firm with 1,001-5,000 employees
We had a simple tool with which you would just open a ticket, without SLA, no features. But we had internal issues and realized we should improve our processes. That's why we went to ServiceNow. View full review »
Consultant2008
Consultant at a consultancy with 10,001+ employees
To start with, we wanted a global planning platform for all our ITSM activity, throughout the business, for internal IT. That's the reason we started migrating ITSM from different groups to ServiceNow. We did some homework on that, such as what was the market position of ServiceNow and how we could integrate with other third-party applications. After doing that analysis we came up with the ServiceNow as our option. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: November 2019.
378,570 professionals have used our research since 2012.
Uzzawal Agrawal
Associate Director at a consultancy with 10,001+ employees
Before ServiceNow, I had worked with BMC Remedy and worked with and compared Micro Focus Service Manager vs ServiceNow. We switched our services because ServiceNow is really easy to configure and it's a cloud tool. In terms of the performance and the implementation, it is really easy to configure. View full review »
Mir Razvi
Sr. ServiceNow Developer at a tech services company with 10,001+ employees
We recently had an application tool that was supporting certain tasks in HR case-management. That tool has certain capabilities but it's not up to the mark when you compare it with ServiceNow. It provides you details about the task, but it does not have the basic functionalities like chat and email. It has to be integrated with other tools for those things. View full review »
it_user558933
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
I have used BMC Remedy previously and the primary reason for switching to ServiceNow was around the fact that ServiceNow is cloud-based, scalable, and easily configurable. View full review »
Sridhar Babu
Senior Software Engineer at a tech services company with 10,001+ employees
Many customers are choosing ServiceNow as their ITSM product and that is the reason we are planning to switch. ServiceNow is the trending tool for ITSM. Many customers have been migrating from Remedy to ServiceNow. View full review »
Dele Fakinlede
IT Systems Analyst Lead with 10,001+ employees
When I started with the company, we outsourced our issues. When we brought IT in-house, ServiceNow was the first system we used. View full review »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
I was not part of the team or a decision maker for using this tool. I am an end user. It was purchased by our organization. View full review »
Idan Harel
Managing Director at a tech services company with 51-200 employees
Compared to other ITSM platforms, ServiceNow is by far the most agile, robust, and scalable platform. View full review »
Konstantinos Kourtidis
Systems Analyst at a energy/utilities company with 11-50 employees
We didn't have another solution before ServiceNow. View full review »
Sai Geetha Dasariraju
ServiceNow Developer with 501-1,000 employees
I started my career with ServiceNow only. I haven't used any other tool. I have a little bit of knowledge about Remedy, but I don't have any practical experience with it. My practical experience is only with ServiceNow. View full review »
Gordon E Braun-Woodbury
Marketing Operations practice leader at a legal firm with 1-10 employees
We used a homebrew solution developed by (and for) our IT department. It was far too complex for marketing users. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: November 2019.
378,570 professionals have used our research since 2012.
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