ServiceNow Primary Use Case

SeanHook
System Architect at a pharma/biotech company with 1,001-5,000 employees
We use it for ITIL/ITOM catalog of services. ServiceNow is the CMDB for our organization, and we use the Discovery, Incident Management, Change and Project Management tools within ServiceNow to keep a centralized view of our enterprise. We have recently begun implementing the Governance and Risk (GRC) features as well. View full review »
it_user561243
IT Coordinator at a financial services firm with 1,001-5,000 employees
We use it as a service desk solution, for ticketing. View full review »
Consultant2008
Consultant at a consultancy with 10,001+ employees
We use it for ITSM and ITBM. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.
Uzzawal Agrawal
Associate Director at a consultancy with 10,001+ employees
We are consultants. We use ServiceNow to develop ideas and solutions for our customers. View full review »
Mir Razvi
Sr. ServiceNow Developer at a tech services company with 10,001+ employees
As a developer, I work on ServiceNow for HR solutions and a few other Service Portal functions. View full review »
Vadim Tomkevich
Project Manager, Manager of ITSM Consulting Team at a tech vendor with 10,001+ employees
We are an integrator. We help our clients to implement ServiceNow for their companies. View full review »
it_user558933
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
I'm a consultant, so I primarily work on projects implementing Service Now inside of different organizations. View full review »
Vinod Kanna
Software Development Manager & UX / UI enthusiast at Accelya World SLU
Our primary use case of this product is for incident and change management. We are customers of ServiceNow and I work as a senior software development engineer. View full review »
reviewer1100871
Practice Manager, Automation & Orchestration at a tech services company with 5,001-10,000 employees
We run thousands of automations. View full review »
reviewer896733
Director of Channels and Alliances at a tech vendor with 11-50 employees
We build out video knowledge bases, how-to knowledge bases for self-service support and agent use. We integrate into a number of different ticketing systems, service management platforms, helpdesk platforms, and call center systems. We are a ServiceNow partner and we have a ServiceNow instance. We use it for ticketing support, ticketing systems. It has worked really well for what we do. View full review »
reviewer1382043
Director at a tech vendor with 1,001-5,000 employees
We mostly use ServiceNow for incident management. There is a team which interacts with the customers and logs customer issues as incidents. Then those incidents are taken care of by my team. I work on the escalation side of that team. That is one aspect of ServiceNow. The second thing we use it for are any economic, long-term or repetitive problems. We log problem tickets which are resolved in ServiceNow. The third use is for changes in the system. All the changes to the system are logged in ServiceNow with their associated tasks. Those are the three major use cases for ServiceNow. View full review »
Sridhar Babu
Senior Software Engineer at a tech services company with 10,001+ employees
We are trying to bring some ServiceNow projects to our team. We are trying to upgrade our ServiceNow knowledge by learning the modules and building our own application. We are presenting the application that we develop to our management. We can then market ourselves, showing that we have some ServiceNow capabilities so that we get some ServiceNow projects. We have used almost all the features of ServiceNow within this application. Almost all the reports, data evaluation, dashboards, widgets, all the workflow-related stuff, integrations, etc. We have used each ServiceNow topic in this application. View full review »
Roland Zuurveld
Senior Consultant at Sequal IT
Our primary use cases are for service management, incident, change, problem, asset, and lifecycle. The system was build and integrated to SAP as a backend ERP?CRM system. This made integrations and choices in functionality complicated. However, by replacing Symphony as a rather internal orientated system, ServiceNow gave us the benefit of tight customer integrations by means of the web-based portal, which is a user-friendly interface to use and actually helps speeding up incident handling by improved communication and information sharing. View full review »
Dele Fakinlede
IT Systems Analyst Lead with 10,001+ employees
We use ServiceNow mostly for our IT ticketing business. Recently we set up the Request portion of ServiceNow and we're using it as well. View full review »
reviewer979725
IT Service Manager at a financial services firm with 1,001-5,000 employees
I use ServiceNow for incident management, problem management, change management, and request management. View full review »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
We use it for ticketing. View full review »
Sai Geetha Dasariraju
ServiceNow Developer with 501-1,000 employees
As a developer, I have mostly work on agent management and service catalog items, to create business tools. I write scripts to satisfy customer requirements. View full review »
SecArch3081
IT Security Consultant and Platform Architect at a pharma/biotech company with 10,001+ employees
It's used for a helpdesk. View full review »
Gordon E Braun-Woodbury
Marketing Operations practice leader at Calibrate Legal, inc.
* Work intake * Project management * Project for a 30 person marketing and communications team at a Big 4 professional services firm. View full review »
AssistVP33
Assistant Vice President at a financial services firm with 10,001+ employees
The primary use case is IT service management. It encompasses quite a few things, such as incident records, change records, etc. View full review »
Business94ba
Business Lead at a manufacturing company with 10,001+ employees
This solution is our help desk system. View full review »
Jeffrey Goudsmith
Consultant at Sequal IT
We use this solution for Service Management in banking branches. View full review »
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.