ServiceNow Primary Use Case

SeanHook
System Architect at a pharma/biotech company with 1,001-5,000 employees
We use it for ITIL/ITOM catalog of services. ServiceNow is the CMDB for our organization, and we use the Discovery, Incident Management, Change and Project Management tools within ServiceNow to keep a centralized view of our enterprise. We have recently begun implementing the Governance and Risk (GRC) features as well. View full review »
it_user561243
IT Coordinator at a financial services firm with 1,001-5,000 employees
We use it as a service desk solution, for ticketing. View full review »
Consultant2008
Consultant at a consultancy with 10,001+ employees
We use it for ITSM and ITBM. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: October 2019.
377,828 professionals have used our research since 2012.
Uzzawal Agrawal
Associate Director at a consultancy with 10,001+ employees
We are consultants. We use ServiceNow to develop ideas and solutions for our customers. View full review »
Mir Razvi
Sr. ServiceNow Developer at a tech services company with 10,001+ employees
As a developer, I work on ServiceNow for HR solutions and a few other Service Portal functions. View full review »
Vadim Tomkevich
Project Manager, Manager of ITSM Consulting Team at a tech vendor with 10,001+ employees
We are an integrator. We help our clients to implement ServiceNow for their companies. View full review »
it_user558933
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
I'm a consultant, so I primarily work on projects implementing Service Now inside of different organizations. View full review »
reviewer896733
Director of Channels and Alliances at a tech vendor with 11-50 employees
We build out video knowledge bases, how-to knowledge bases for self-service support and agent use. We integrate into a number of different ticketing systems, service management platforms, helpdesk platforms, and call center systems. We are a ServiceNow partner and we have a ServiceNow instance. We use it for ticketing support, ticketing systems. It has worked really well for what we do. View full review »
Sridhar Babu
Senior Software Engineer at a tech services company with 10,001+ employees
We are trying to bring some ServiceNow projects to our team. We are trying to upgrade our ServiceNow knowledge by learning the modules and building our own application. We are presenting the application that we develop to our management. We can then market ourselves, showing that we have some ServiceNow capabilities so that we get some ServiceNow projects. We have used almost all the features of ServiceNow within this application. Almost all the reports, data evaluation, dashboards, widgets, all the workflow-related stuff, integrations, etc. We have used each ServiceNow topic in this application. View full review »
Dele Fakinlede
IT Systems Analyst Lead with 10,001+ employees
We use ServiceNow mostly for our IT ticketing business. Recently we set up the Request portion of ServiceNow and we're using it as well. View full review »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
We use it for ticketing. View full review »
Konstantinos Kourtidis
Systems Analyst at a energy/utilities company with 11-50 employees
We use it for incidents, incident management, sales management, and problem management. We are very happy with the product. We are about to upgrade to IT Service Management edition on September. View full review »
Sai Geetha Dasariraju
ServiceNow Developer with 501-1,000 employees
As a developer, I have mostly work on agent management and service catalog items, to create business tools. I write scripts to satisfy customer requirements. View full review »
SecArch3081
IT Security Consultant and Platform Architect at a pharma/biotech company with 10,001+ employees
It's used for a helpdesk. View full review »
AssistVP33
Assistant Vice President at a financial services firm with 10,001+ employees
The primary use case is IT service management. It encompasses quite a few things, such as incident records, change records, etc. View full review »
Gordon E Braun-Woodbury
Marketing Operations practice leader at a legal firm with 1-10 employees
* Work intake * Project management * Project for a 30 person marketing and communications team at a Big 4 professional services firm. View full review »
Troy McL
National IT Asset Management Lead at a consultancy with 10,001+ employees
We primarily use this for our North America practice of IT Asset Management and IT Service Management (incident, problem, change, and knowledge). We also use it for HR Case Management and are now developing business applications in order to perform things like IP and Application Management. View full review »
Business94ba
Business Lead at a manufacturing company with 10,001+ employees
This solution is our help desk system. View full review »
Jordan Little
User at a consultancy with 10,001+ employees
Microsoft and Oracle Software tracking and management. View full review »
JOZE LACERDA
Managing Director at a tech services company with 10,001+ employees
Used for the entire company (400K), like HR, service desk and other functions. View full review »
Jeffrey Goudsmith
Consultant at a tech company with 11-50 employees
We use this solution for Service Management in banking branches. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: October 2019.
377,828 professionals have used our research since 2012.
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