ServiceNow Pros and Cons
ServiceNow Pros
In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.
View full review »It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly.
View full review »Very good incident management, chain management and problem management features.
View full review »Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,962 professionals have used our research since 2012.
ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.
View full review »ServiceNow was the first true enterprise to service management platform.
View full review »The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.
View full review »ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.
View full review »It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.
View full review »ServiceNow is a very powerful tool that can perform a lot of different functions.
View full review »The pricing of the product is quite good. It's not too expensive.
View full review »ServiceNow Cons
For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.
View full review »All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use.
View full review »Very expensive.
View full review »Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,962 professionals have used our research since 2012.
I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).
View full review »Service mapping could be less complicated.
View full review »The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.
View full review »Integration capabilities can improve.
View full review »There should be fewer clicks and faster integrations between solutions.
View full review »There is inherent complexity with this tool because of the number of things that it can do.
View full review »The customer service of the product right now isn't very good. It's an aspect they really need to improve.
View full review »Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,962 professionals have used our research since 2012.