ServiceNow ROI

System Architect at a pharma/biotech company with 1,001-5,000 employees
We have not done an actual ROI evaluation at this point. We determined that it was necessary from a business standpoint to change to a scalable SaaS solution and ROI was not necessary as part of the project scope. I believe that through Discovery and Automation we could likely create an ROI case. In other aspects, systems like Change and Incident may have introduced some toil to our process, but this may eventually become less of an issue as we continue to refine our process. View full review »
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
I don't have any data points at the moment, but I know some of our clients have articulated ROI as part of the benefits they have realized. The ROI is definitely positive for clients that we've worked for. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: April 2020.
407,538 professionals have used our research since 2012.