ServiceNow Scalability

System Architect at a pharma/biotech company with 1,001-5,000 employees
As designed, the solution is incredibly scalable. It is possible for a customer to create logic, processes, or other rules that will hinder or limit this scalability, but that is not the fault of the platform. Having a knowledgeable staff and/or partner will reap huge dividends in the scale of the implementation. View full review »
IT Coordinator at a financial services firm with 1,001-5,000 employees
I haven't had any issues with scalability so far, but we're a medium-small company with about 300 users. The most active users are the service desk, infra, and development teams. Overall, we have 50 or 60 heavy users. View full review »
Consultant at a consultancy with 10,001+ employees
It has good scalability. There is a version upgrade every year, which ServiceNnow pushes, so it remains pretty scalable if you remain pretty close to out-of-the-box. It becomes less scalable if you go in a direction where you want to use ServiceNow as the platform and build your own solution with complex logic behind it. Then, that's an issue. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: April 2020.
408,154 professionals have used our research since 2012.
Uzzawal Agrawal
Associate Director at a consultancy with 10,001+ employees
I would rate scalability very high, compared to competitive tools. It is highly scalable. If we implement it for large enterprises they could have 10,000-plus end users. We have implemented it for small organizations as well, where they have just 1,000 end users. View full review »
Mir Razvi
Sr. ServiceNow Developer at a tech services company with 10,001+ employees
I have seen many changes in it. Previously, it was limited in its functionality, only for configuration management and the like, but now you can see it has many applications in it. The scalability depends on how you utilize the tool. As for the number of users on ServiceNow, I have been involved in a project where it was to be utilized by almost two million users. That was the biggest project I have worked on. There were internal users and outside users. There were issues during the migration. They have certain locations, certain countries with different data, with different languages. We usually do the migration according to the country in which it's operating. We were doing certain migrations and, all of a sudden, when it reached a level above one million users, the nodes were very full and ServiceNow was unable to respond. We thought maybe it was due to our scripts. We checked everything first but it was working fine in the dev environment and the test environment. But when it came to production, there was a big risk and a big impact on the business. We reached ServiceNow, even though it was not business hours. They said they had certain things on a low infrastructure and they told us that they would be migrated to a higher infrastructure and that we would have access again. We implemented it on a Sunday morning and we thought it would be working but on Monday we had a huge number of emails and calls and it was a day full of pressure. But we were able to solve it and get it back within an hour. View full review »
Vadim Tomkevich
Project Manager, Manager of ITSM Consulting Team at a tech vendor with 10,001+ employees
It's very scalable. It's good, really good. I have experience working with other IT solutions like HPE/Micro Focus, and ServiceNow, in this regard, is all in the cloud. There are no issues thinking about the physical infrastructure. So it's very good. Sometimes it limits you. For example, in CIS, they had a lot of issues working with a SaaS, but generally it is good. View full review »
Director of Channels and Alliances at a tech vendor with 11-50 employees
It seems to be able to accommodate any number of clients, agents, admins. We're a small company, so we don't stress it very much with the number we have in the platform. But everything that I see there, I think it will go. They have large, global corporations working on it, so I think it's pretty solid. That is what I've seen, but not what I've experienced. View full review »
Dele Fakinlede
IT Systems Analyst Lead with 10,001+ employees
We are okay with the scalability. View full review »
Khem Raj Kashyap
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
Scalability is not a big issue for this tool. It's good. View full review »
Idan Harel
Managing Director at a tech services company with 51-200 employees
Easily scalable as the vendor assumes availability at all times. View full review »
Konstantinos Kourtidis
Systems Analyst at a energy/utilities company with 11-50 employees
Compared to other companies, we are small (270 people). Scalability does not affect us. View full review »
Sai Geetha Dasariraju
ServiceNow Developer with 501-1,000 employees
I have not encountered any issues with its scalability. View full review »
IT Security Consultant and Platform Architect at a pharma/biotech company with 10,001+ employees
There have been no issues that I know of with scalability. View full review »
Gordon E Braun-Woodbury
Marketing Operations practice leader at Calibrate Legal, inc.
Assistant Vice President at a financial services firm with 10,001+ employees
On a scale of one to 10, I would rate scalability as a four. View full review »
Business Lead at a manufacturing company with 10,001+ employees
I think that it is scalable, although I think that there is room for improvement. View full review »
Find out what your peers are saying about ServiceNow, BMC, Micro Focus and others in IT Service Management (ITSM). Updated: April 2020.
408,154 professionals have used our research since 2012.