ServiceNow Scalability

Fabio QUINTANILHA - PeerSpot reviewer
IT4IT Manager at L'Oreal

We have around 1000 users in our organization. The tool is scalable.

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Arvind  Mehrotra - PeerSpot reviewer
Managing partner at AmPmilify Associates LLP

I rate the solution's scalability a nine out of ten. 

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II
IT Support Manager at MAF Retail

We are currently in the testing phase, so it's premature to conclude within just six or five months. While the capabilities are present, it may take more time to ascertain whether the system is fully functional and reliable. We have approximately seven thousand users, and the deployment spans across seventeen countries.

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Buyer's Guide
ServiceNow
March 2024
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Prashant Shetty - PeerSpot reviewer
Associate Director at Raytheon Technologies

I had no issues using the tool's scalability feature. Scalability-wise, I rate the solution an eight out of ten.

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Jason McCombs - PeerSpot reviewer
IT Specialist at a government with 10,001+ employees

So far, the scalability has been very good. We have not run into anything that we can't do yet.

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Shrikant Pillay. - PeerSpot reviewer
Associate Director- Infrastructure Presales at Kyndryl

More than 1,000 users are using ServiceNow in our organization.

I rate the solution a nine out of ten for scalability.

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Rupesh Jethwa - PeerSpot reviewer
Solutions Architect at Globant

This is a scalable solution. 

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Andrii Dobrovolskyi - PeerSpot reviewer
Chief Technology Officer at Dominos Pizza

The scalability is low. There are around a thousand end users using this solution. I used it daily.  It's core to our operations.

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Khalid Qureshi - PeerSpot reviewer
Program Architect at Afiniti.com

I rate ServiceNow 10 out of 10 for scalability. ServiceNow is a highly scalable platform that can work for large enterprise. We have around 1,000 employees, and we use it heavily. Scalability is never an issue. 

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HT
Senior Business Systems Analyst - Enterprise Methodology and Process Program Manager at Judicial Council of California

It has been really good for us. For portfolio and program management, which is my area, ServiceNow is my go-to place. It is only the agile module that people aren't using as much because they're used to Jira. We kind of allow our project managers to use whichever product they want for their project management.

We are adding modules as we proceed. The financial module is coming soon. We already have the Service Portal deployed, which is being used. We are also looking at doing a service catalog type of thing.

We are a large organization, but ServiceNow is mostly being used by our IT. Our user base is around 300. We have one admin.

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VT
Global Alliances Manager at Tech Mahindra Limited

ServiceNow can be easily scalable. However, scaling down may pose a problem because, if someone has purchased a certain quantity of subscription-based licenses, they cannot be reduced. You have to complete the term of those licenses whether you're scaling down or up.

We cater the solution to enterprise customers.

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JR
Senior Consultant at Rountree Technology Consulting, LLC

It is highly scalable. Once you get over the initial pricing shock, you can have multiple people in there, and you can scale quickly and easily. It is one of those things where you get a better price for more people and most subscription licenses. Technically, it can scale up, but it starts getting expensive.

In the current environment, they have licenses for 180 people who are actively using the Project Management module. They have 30,000 end users, and their users have view-only access to Project Management. Once it is stable, and they are completely comfortable with it, which may be a year or longer, they might potentially expand it to the entire environment. They have 30,000 people in the US, and they also have health systems in South America. So, the total number of users could be between 50,000 to 60,000. Going to South America would probably be two to three years out.

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MP
Assistant Manager at Wipro Limited

Scaling up is effortless, as evidenced by the platform's adoption by approximately thirty thousand users.

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NH
Solutions Architect at Quintica

ServiceNow is a scalable solution. We have different customers using ServiceNow, with more than 100, 500, and 1,000 user bases.

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PN
Devops Engineer at a manufacturing company with 10,001+ employees

We have 30000 ServiceNow users in our organization. It needs to be more scalable, particularly in the context of Microsoft's roadmap. The existing cloud integrations and point-to-point integrations with Azure DevOps might have challenges during a transition to GitHub. We have to manually re-configure the same.

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Rupesh Jethwa - PeerSpot reviewer
Solutions Architect at Globant
PC
ITSM Process Owner at a financial services firm with 10,001+ employees

Scales 'up' well.  

Scales 'down' poorly.

The solution is not exactly scalable for a mom-and-pop shop (and SMBs). The costs would be too prohibitive for that.

Someone once said, a bird, no matter the size, has the same number of bones. If you're going to do incident change problem, asset config, things like that, for a mom-and-pop, technically, you have the same number of types of things you need to be concerned about. It's just the volume of how it's being applied. A mom-and-pop store might carry 50 items in its inventory. A large company is going to have thousands upon thousands. Therefore, ServiceNow would not be a good solution for a small organization with few assets. 

If you don't have a full CMDB to begin with it really makes a lot of things awkward within the tool. 

We have 4,000+ 

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PP
Practice Manager, Automation & Orchestration at a tech services company with 5,001-10,000 employees

This solution is scalable to a point. Once you get as large as the Department of Veterans Affairs you will have some issues, but it scalable.

We have 3000 people here in our company. Anyone who is in IT is using ServiceNow.

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Avinash_Arepaka - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees

We have nearly one hundred to one hundred fifty users.

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JK
Senior Desktop Analyst at Tech Mahindra

The solution is easy to scale. If we wanted to add other facilities, it would be fairly easy to do. Something that we're going to be taking on in the next year or so is integrating with another facility in Mirabel, Quebec. They do commercial aircraft. We do civilian helicopters. Integrating with that team more will be beneficial. We have around 60 people using it right now.

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EJ
Global Chief Information Officer/ Chief Technology Officer at Kidzania

I think ServiceNow is scalable in the short term. 

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BK
Lead Cybersecurity Analyst at a tech services company with 10,001+ employees

It is fairly easy to scale. When you start adding a lot of different modules to it, it becomes a bit more complex, but if you have well-trained staff who can manage it in production, it becomes relatively simple, especially once you develop processes to handle that.

In terms of usage, just about everybody in the company uses it. If you're in technology or you're using technology, you use the interface with this application one way or the other. This is the company's ITIL tool. This is how we handle requests and manage the integrity of our systems and applications. I think it's going to be here for a while. How long? I can't tell.

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SK
Lead Program Manager (Enterprise Architecture) at a insurance company with 5,001-10,000 employees

I haven't really experienced any performance problems. I am assuming that they are monitoring and extending it when they need to.

I don't know how many users they have at my current company. In my last company, we had more than 1,000 users. They were primarily IT except for the work request part of it that came in from the entire enterprise.

It is being used extensively. There are definitely plans it increase the usage. I am working on the plans to extend it. It was just introduced in March, more for the kind of IT service side of it. Problems, incidents, change, and work requests for example. 

Now I am looking to bring in governance, risk, and compliance. 

Also, having conversations with other areas like business continuity, disaster recovery, and security about how they could leverage the same platform for some of their operations.

I think whoever purchased it had this in their vision, they're just not communicating who's vision right now. I have been having those conversations to get people to understand what we will be able to do in the future so that they buy into making the move and investing in learning how to use ServiceNow.

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JA
Quality Management Office (QMO) Manager at a comms service provider with 10,001+ employees

The solution is scalable. It is in the contract of the SaaS we have the ability to scale the solution in the cloud. We have never experienced problems because if we demand more capacity for processing we automatically receive it from Azure.

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SM
National Enterprise Architecture Lead at a financial services firm with 5,001-10,000 employees

I can't comment with authority, however, I would say we're a big company and there are probably lots of incidents and lots of demand for it across the company. I'm assuming it's pretty scalable.

We have around 5,000 employees in Canada. However, we're a multi-national. It may not be the case that all countries are on the same platform, however, internationally we have up to 100,000 employees.

it's used quite extensively in our company. On top of that, we are resellers, and we have many clients that we have implemented this for as well.

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GR
Principal Architect & ServiceNow Product Owner at a consumer goods company with 10,001+ employees

It is a scalable solution. I rate its scalability as an eight out of ten. 

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DL
IT Service Expert at Vodafone

I believe it is scalable.

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VT
Project Manager, Manager of ITSM Consulting Team at a computer software company with 10,001+ employees

We did some cases to improve server functionality with scaling. We created clusters. In terms of the scalability of ServiceNow itself, several instances of ServiceNow with synchronization, et cetera, as well as performance, I don't recall scaling so much. In most cases, it's not really required as one instance of ServiceNow is good enough for most clients. They also handle all this backup, monitoring, and et cetera, internally. 

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NP
Market Data/Application Support - Assistant Vice President at a financial services firm with 1,001-5,000 employees

It's scalable. You could easily modify it and you could create reports or you could do whatever you want to do with it based on the privileges. There's no downside to it. You could create your individual report or you could use a template and create your own individual report and you can use search criteria for your own searches for incidents, change, tasks, anything. It's very flexible.

We have about 100 users on the solution right now.

We may increase usage in the future. Right now, it's being used quite extensively.

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PK
Director of TechOps at a computer software company with 201-500 employees

The scalability is excellent. We have approximately 600 people using this solution in our organization.

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it_user1402869 - PeerSpot reviewer
Global Service Management Lead, Powered Enterprise at a financial services firm with 10,001+ employees

Scalability is good on the production side. It could be better performance on some of our lower environments, notably UAT for our global support estate - although I suspect that is partly down to how our Dev team manage their workloads and the access set up they have (too many users floating in/out?). I have not called for an audit however, so my view here is not qualified.

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it_user459117 - PeerSpot reviewer
Sr Analyst at Southwest Airlines

We add users constantly. We onboard people and they are automatically added. We have a portal that's internal for our users that don't need to do changer class but they do need to request things in the catalog so those people are able to log in and request stuff.

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Cris Mom - PeerSpot reviewer
Associate Engineer at ProV International

The solution is slow in performance level.

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FC
Co-Founder - Managing Partner at Helvetia Fintech

The solution is perfectly scalable. What they give you is the framework. In terms of functionalities, every client can customize it. It'll work well for different companies.

The product is widely used in the institution. Likely 90% of head office employees use it. 

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BS
Product Owner and People Lead at a wholesaler/distributor with 10,001+ employees

We have five engineers on the solution, and then 375 users and 200 App Engine users.

The solution is quite easy to scale. If a company needs to expand it, it can do so relatively easily.

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it_user459060 - PeerSpot reviewer
Unit Manager at a healthcare company with 1,001-5,000 employees

I really haven't been involved in that side of it, we're the development side. From an end user, I think just as I've watched them enable more modules, bring on more things, I haven't noticed any kinds of performance issues.

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OC
Domain Specialist Team Leader at a retailer with 1,001-5,000 employees

I would recommend ServiceNow for larger organizations. We used to have an organization with over 10,000 users. In our current organization, up to 3,000 users are using ServiceNow.

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HishamTarek - PeerSpot reviewer
UNIX and DevOps Team Leader at ALEXBANK

Around 500 to 800 users from the IT team and some of the business teams in our organization use ServiceNow.

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Mangesh Shaharkar - PeerSpot reviewer
TM at Tech Mahindra Limited

The technology is growing rapidly. I would rate its scalability capabilities ten out of ten.

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Ashish  Paikrao - PeerSpot reviewer
Cloud Infrastructure Engineer at Pathlock

It provides scalability.

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Lars Schmidt - PeerSpot reviewer
IT Consultant at Sydbank

The product is scalable. If a company needs to expand it, it can do so. It's not a problem.

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it_user459114 - PeerSpot reviewer
Sr Software Engineer at Southwest Airlines

We add users constantly. We on-board people and they are automatically added. We have a portal that's internal for our users that don't need to do changer class but they do need to request things in the catalog so those people are able to log in and request stuff.

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RB
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees

The solution offers excellent scalability. For example, currently, we are working with a client that has one of the largest implementations of ITSM and SecOps in the world.

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DF
IT Systems Analyst Lead with 10,001+ employees

We are okay with the scalability.

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MJ
Sr. Systems Manager at a consumer goods company with 10,001+ employees

We have around 60,000 or 70,000 users or maybe more.

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MR
Solution Architecture at Accenture

I have seen many changes in it. Previously, it was limited in its functionality, only for configuration management and the like, but now you can see it has many applications in it.

The scalability depends on how you utilize the tool.

As for the number of users on ServiceNow, I have been involved in a project where it was to be utilized by almost two million users. That was the biggest project I have worked on. There were internal users and outside users.

There were issues during the migration. They have certain locations, certain countries with different data, with different languages. We usually do the migration according to the country in which it's operating. We were doing certain migrations and, all of a sudden, when it reached a level above one million users, the nodes were very full and ServiceNow was unable to respond. We thought maybe it was due to our scripts. We checked everything first but it was working fine in the dev environment and the test environment. But when it came to production, there was a big risk and a big impact on the business.

We reached ServiceNow, even though it was not business hours. They said they had certain things on a low infrastructure and they told us that they would be migrated to a higher infrastructure and that we would have access again. We implemented it on a Sunday morning and we thought it would be working but on Monday we had a huge number of emails and calls and it was a day full of pressure. But we were able to solve it and get it back within an hour.

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it_user459108 - PeerSpot reviewer
Sr. Systems Engineer at Optum

The fact that it's tied directly into LDAP means that it's great. I don't think there's a limit.

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LS
Infrastructure Team Lead at a energy/utilities company with 5,001-10,000 employees

We have not had any issue with the scalability, it is very good. 

We have 17,000 users and out of those we currently have approximately 1200 active users using this solution.

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it_user459093 - PeerSpot reviewer
Sr. Program Manager at a media company with 1,001-5,000 employees

It's tremendous. Just recently, we rolled out the GRC module. It was specific to one of our security teams. At the moment, it was just to help them with their auditing, how they manage their compliance. Now, the part of the business has gotten wind that this is out there. It was demoed. Now, people are coming to us in that sense.

The Service Catalog continues to grow over a hundred service catalog forms, and people want to get rid of the old email in our office, department envelopes, the email, and the shoulder tapping. Now, we're able to centralize them through the portal. In fact, that's another thing, the portal that we have. We had user issues with the community portal on Eureka.

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KL
ServiceNow Engineer at a university with 1,001-5,000 employees

When we started, we had about 35-40 IT folks inside of ServiceNow, plus probably about a thousand end-users logging in for self-service. Now we've probably about quadrupled that at this point and run into very little snags. I would say the biggest thing with scalability for us from a ServiceNow perspective is just make sure your user data matches whatever you're using elsewhere. We use single sign on and we need to make sure that the user data in ServiceNow matches that so that users can actually get in when they're supposed to get in.

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it_user458970 - PeerSpot reviewer
Program Manager at a healthcare company with 1,001-5,000 employees

Well from what I understand I can't speak to that really well. It seems quite scalable. I know other companies that are much larger than ours that have had an excellent implementation. I was in a talk where the gentleman was from a large company that had a huge investment in it, and they were using it across four hundred and fifty thousand employees or something huge.

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JC
Sr. Architect at a computer software company with 10,001+ employees

I believe it scales well, but I'm not sure. I'm not familiar with the back end or how it's set up.

It performs well, I have never had any problems with performance.

The company employs over 40,000 people. I'm going to say that the majority of people will need to use it, or maybe half of them use ServiceNow extensively.

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WW
Director of IT at a local government with 201-500 employees

The product definitely can be scaled. We're working now to integrate it with other workflow products, so it's definitely scalable.

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TA
Consultant at HCL Technologies.

Scalability wise, we added one more module for the vulnerability response, and we have not faced any issues.

We are happy with where we are, but we are adding on a few things. Whenever there's a new requirement that comes up, we plan to move away from the manual work, and we try to do everything in ServiceNow.

We have two types of users: the idea user who actually works on the solution and the requester who raises the request. In total, the end users that have access to raise the tickets are around 13,000 plus, and those who actually work on the solution, designing, working on the tickets, etc., are in total around 300 plus.

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CG
PM at a transportation company with 10,001+ employees

We're a huge company. Scalability is definitely possible. We're scaling to over 100,000 users. We have asset management users, incident managements, software deployment, hardware deployments, break fixes, asset monitoring, et cetera, all on this solution. 

We do plan to increase usage in the future.

If a company needs to scale, it can do so, no problem.

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GK
Project Manager at a consultancy with 201-500 employees

I definitely like the scalability, because if you have a small company or if you have a large enterprise, It allows you to tailor it.

The scalability of it is very good and putting it on the server, makes it very useful.

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VK
Software Development Manager & UX / UI enthusiast at Accelya World SLU

Because it's a cloud-based technology, it's scalable and convenient.  

Service now is a cloud based technology and its easy to increase or decrease the compute based on the load factors like no of users and based on the no of users increase, we can scale up the infrastructure of the servers. Apart from that any patch upgrades of OS or bug fixes can be done without any outage. Otherwise, in the legacy systems we need to take outages for any upgrades or patch deployments and which impacts the business.

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RM
Head of Digital Services & Technologies at a manufacturing company with 10,001+ employees

The solution is scalable. If a company needs to expand it, they can do so.

At our organization, there are about 300 users on the product currently.

We'll be using the solution into the future.

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it_user459126 - PeerSpot reviewer
IT Applications Manager at a legal firm with 1,001-5,000 employees

It's actually pretty easy. When you have a new IT person that comes in, you put them in the appropriate groups, you should sit them down, you kind of explain your process flow and how to utilize it. I think one of the easiest things with ServiceNow is the fact that when you log in, you're in groups and if you go to incident, my work, there's all of your work right there. Then the reporting function, it just takes it to the next level because you can go in and say, "Well, this might be my work, but how many things have I closed or opened?" or "What do I have pending?" Just different things that you can do with it to understand.

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it_user459069 - PeerSpot reviewer
Infrastructure Architect at Cognizant

It's very scalable. I've been working with two major clients and they're pleased with scalability.

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it_user458985 - PeerSpot reviewer
Sr. Systems Admin at a computer software company with 1,001-5,000 employees

I wouldn't know because I don't actually handle any of that aspect. Again, I'm still pretty new to actually having my hand in helping with ServiceNow. I don't have any of the hands-on experience. I'm more of a user at this point than an administrator of certain degrees.

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JoseQuintero1 - PeerSpot reviewer
Senior Services Manager at a tech services company with self employed

ServiceNow is a scalable platform.

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Bharat Nutakki - PeerSpot reviewer
Practice Manager at YASH Technologies

We have customers using the solution in medium to enterprise-sized businesses. The solution is not meant for small-sized businesses.

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SD
Consultant at a consultancy with 10,001+ employees

It has good scalability.

There is a version upgrade every year, which ServiceNnow pushes, so it remains pretty scalable if you remain pretty close to out-of-the-box. It becomes less scalable if you go in a direction where you want to use ServiceNow as the platform and build your own solution with complex logic behind it. Then, that's an issue.

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it_user525477 - PeerSpot reviewer
Associate Director at a consultancy with 10,001+ employees

I would rate scalability very high, compared to competitive tools. It is highly scalable.

If we implement it for large enterprises they could have 10,000-plus end users. We have implemented it for small organizations as well, where they have just 1,000 end users.

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it_user459147 - PeerSpot reviewer
Developer at Duke University Health System

I haven't noticed any major issues. Again, I've only been there for a short period of time.

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it_user458991 - PeerSpot reviewer
ServiceNow Developer at a non-tech company with 1,001-5,000 employees

We're using it in one of our divisions, but cross functionally, so we see it scaling up.

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BenjaminFang - PeerSpot reviewer
Solutions Architect at Palo Alto Networks

The scalability of the solution is good. Presently, ten thousand users are using the solution. I rate the overall solution an eight out of ten.

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JS
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees

The solution is scalable. 

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CS
Head of Market Analytics at a tech services company with 501-1,000 employees

It's my understanding that the solution scales well.

We have about 100 users on the solution currently.

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NC
Advisor at a energy/utilities company with 201-500 employees

We're a small company with less than 10,000 endpoints. I would be able to tell you about scalability only if we had more endpoints, such as over 100,000. Currently, its usage is 100% because everybody is using the tool. On a daily basis, we have less than three percent usage, which would be 300 use cases on daily basis.

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TB
IT Leader at a manufacturing company with 10,001+ employees

It is an enterprise solution. Scaling has not been an issue for us.

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RJ
Senior Loan Analyst at a financial services firm with 5,001-10,000 employees

As far as the scalability of this solution, my guess is it is probably good.

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GS
Sr. Engineer at a financial services firm with 501-1,000 employees

The product scale's wonderful. We don't have to worry about the scalability and someplace else. Even within our organization, we're not finding really any major issues with scalability and things of that nature.

Most of what we have to just be concerned with is that we almost have too much information. It's like going from having nothing to taking a fire hose worth of information and trying to figure out, "Okay, what do we really maybe not have to pay attention to initially? What are we going to focus on?" I wouldn't say there are any issues with the product right now from the performance and scalability point of view; it's been performing very well.

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it_user458961 - PeerSpot reviewer
Team Manager at a manufacturing company with 1,001-5,000 employees

We're not running out of space so the platform is cool and it's running. It's good for us because it's in the cloud. We don't have to put effort in to look for things. That is why we decided to choose ServiceNow as a cloud provider.

We have support and so we bought a service and if we are at the end of the space or something like disk space, then I think ServiceNow contacts us to let us know so I have no need to look into that.

You can do a lot of things in different ways and that is why we define some coding guidelines, because the best practice are not enough to restrict some implementation partners or our self to bring implementation. For us it's really important to do that to the GIF guidelines, development restrictions, as it can be too open for us as a company because we would like to have the same result from different implementation partners. Everything works in a different way, you can do it like that or do it like this, but in the end if you have over 200 service catalog items I would like to have them built all the same way and look the same way.

After they're built and it's up and running, you have to maintain them, and if they are difficult in a lot of ways it is difficult and produces a lot of cost because if you have an incident or something else, you have always go deep inside of that and look, "Okay what is going wrong?" This can be prevented with more restrictions and standardisation.

With such a platform you can easily build and really quickly with new applications to help the business do things. We recognize also that you have to build and not grow too fast, because then it becomes a little bit of chaos. We also recognize from our business groups that say, “Oh ServiceNow, we do not have that, can we build that with this? Or that and that?" And you have a lot of demands and requirements you have to handle and maybe you have to block. We would like to have architecture throughout ServiceNow blocked from before we start building such small instances.


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ER
Consultant at a tech services company with 1,001-5,000 employees

We have around 1000 ServiceNow users in our organization. I rate the scalability a ten out of ten.

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DiegoSilva Peukert - PeerSpot reviewer
Technical manager at Aoop Cloud Solution

ServiceNow is scalable.

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DL
Senior Consultant Project Management & Transition at a tech services company with 501-1,000 employees

It's difficult to say much about the scalability of ServiceNow because we're on-prem. Our impressions are good, but I don't know how it is in the ServiceNow cloud. Everybody says, "Yes, it's good." But with bad development, you can't maximize the performance of every system.

On the whole, it's good, and there are no real issues. We had lots of performance issues in the beginning, but that hasn't been the case for a long time now. I would say it's definitely had heavy usage, with about between 100-150K accesses per month.

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TC
Director, IT Networking at a think tank with 1-10 employees

It's a scalable solution. We have not had any issues with the scalability of this solution.

We have 5,000 users in our organization who use it.

This solution is used quite a bit and the company plans to increase its usage.

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LN
Project Manager at a tech services company with 10,001+ employees

The solution is scalable. 

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SH
System Architect at a pharma/biotech company with 1,001-5,000 employees

As designed, the solution is incredibly scalable. It is possible for a customer to create logic, processes, or other rules that will hinder or limit this scalability, but that is not the fault of the platform. Having a knowledgeable staff and/or partner will reap huge dividends in the scale of the implementation.

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VT
Project Manager, Manager of ITSM Consulting Team at a computer software company with 10,001+ employees

It's very scalable. It's good, really good. I have experience working with other IT solutions like HPE/Micro Focus, and ServiceNow, in this regard, is all in the cloud. There are no issues thinking about the physical infrastructure. So it's very good.

Sometimes it limits you. For example, in CIS, they had a lot of issues working with a SaaS, but generally it is good.

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it_user561243 - PeerSpot reviewer
IT Coordinator at a financial services firm with 1,001-5,000 employees

I haven't had any issues with scalability so far, but we're a medium-small company with about 300 users. The most active users are the service desk, infra, and development teams. Overall, we have 50 or 60 heavy users.

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it_user549471 - PeerSpot reviewer
Senior Consultant at a consultancy with 1,001-5,000 employees

Easily scalable as the Vendor assumes availability at all times.

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it_user458973 - PeerSpot reviewer
Senior Consultant at Devoteam

We go through the smallest customers, probably have something like 30 people and the biggest ones probably have thousands of people using ServiceNow everyday.

It's working very nicely, with scalability. Again, scalability with number of people, but also different teams working on ServiceNow, different processes, different countries. You can work with people all over the world together because ServiceNow won't stop working at 9:00 in the evening for European time.

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it_user459003 - PeerSpot reviewer
Performance Analyst at a insurance company with 5,001-10,000 employees

We're currently on the Fuji release. There's some other things that we want to do like Demand Management and PMO they're coming out with in Geneva and Helsinki. It's one of the reasons we're here at the conference is to see if it will be scalable to those processes as well. From what I've seen thus far, it's pretty scalable.

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AR
Vice President Delivery & Operations at Rezilyens

The solution works very well for large enterprises. If you have a very, very big setup, it's an ideal option.

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it_user458964 - PeerSpot reviewer
Developer at a healthcare company with 1,001-5,000 employees

I would say it's nicely done and we have been using it for our other processes and integrating with other companies as well.

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it_user458976 - PeerSpot reviewer
Director at a tech services company with 51-200 employees

It scales well.

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it_user459030 - PeerSpot reviewer
Director of IT at a financial services firm with 5,001-10,000 employees

I like the scalability of it. We need an instance that we will have it within 24 hours. In fact, we have several instances in the Cloud. We have our production instance, we have a test instance, and we have four development instances.

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it_user459120 - PeerSpot reviewer
IT Manager at Utah State University

As we grow as an organization, meaning the number of developers we have in the system, we've had a big concern with how we give access to developers, but don't allow them to hurt the whole environment once they’re in. There again, the changes that they've introduced with Helsinki, and that being able to do more sculpt applications, and narrow the access that admins have is a huge improvement. We keep growing as far as the number of developers we have in the system, but we have major concern over what they can touch, and what they should and shouldn't touch.

Scaling, as far as what we're doing in the system, we haven't have any issue with. Scaling, as far as the number of developers and how to organize that, as far as bringing more and more people into actually develop on it, that's been our concern. The time commitment to get them up and running, speed, get them trained, especially trained in how we do things. The other part is the access that we give them, so the issue is not with the solution itself, it's more organizationally.

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NM
General Manager at a tech services company with 51-200 employees

The scaling abilities of the solution are good. They are influenced by commercial factors and the efficiency of quickly reaching agreements for extending the platform's functionality. I would rate it six out of ten.

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BS
Head of ITSM and Service Availability at Aon Corporation

It is possible to scale, as needed.

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SP
Director of Channels and Alliances at a tech vendor with 11-50 employees

It seems to be able to accommodate any number of clients, agents, admins. We're a small company, so we don't stress it very much with the number we have in the platform. But everything that I see there, I think it will go. They have large, global corporations working on it, so I think it's pretty solid. That is what I've seen, but not what I've experienced.

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it_user459045 - PeerSpot reviewer
End User Support at a hospitality company with 1,001-5,000 employees

We don't really use much of ServiceNow except for the ticketing system, for now, so we don't have any issues. If there's a new hire we can add them fine, and it's quick. If there is new hardware, our admin just creates a new hardware form, and it's there, so I don't see any problem with that.

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it_user459054 - PeerSpot reviewer
ServiceNow Admin at a manufacturing company with 1,001-5,000 employees

I don't even know that we've had too many issues with trying to scale anything, it comes right ready for everybody to access it in the company. The only thing I would say we've encountered, we've come up with our own creative ways to kind of prevent certain people from accessing things. It's really scalable, it comes ready to go for the whole enterprise.

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it_user459072 - PeerSpot reviewer
CEO at a tech services company with 51-200 employees

I believe so. We're going to use this as our central point for so many things.

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it_user459132 - PeerSpot reviewer
ServiceNow Developer and Analyst at a manufacturing company with 1,001-5,000 employees

We're on the small side of ServiceNow installations. It's just for our plant, so it's not like our whole operation. So, we haven't had any scaleability issues other than we've seen some latency sometimes. I don't know how much of that might have been related to needing to scale up a little bit.

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DM
Principal Analyst at a consultancy with 501-1,000 employees

It is scalable.

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PK
Assistant Vice President at a financial services firm with 10,001+ employees

On a scale of one to 10, I would rate scalability as a four.

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it_user459081 - PeerSpot reviewer
IT Manager at a insurance company with 5,001-10,000 employees

I have no idea. I suspect it's great, though.

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it_user458952 - PeerSpot reviewer
Systems Engineer at a financial services firm with 1,001-5,000 employees

We haven't really had to do that yet because it's fairly new in our environment we haven't really had to scale it yet. We're basically using the same infrastructure that we put in initially.

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it_user459027 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees

The system admin. We have another guy that's our business analyst. But we have around 20,000 people in the company. Its global, so everyone is using it well we hope everyone is using it. We've added the catalog, we've made it global within the last year. So we have North America, Australia, Northern Europe and Central Europe. And we're hoping our European people are using it as well as Australia. But there used to be a lot of emails and stuff bouncing back and forth rather than using catalog.

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it_user458979 - PeerSpot reviewer
Configuration Manager/ServiceNow Admin at a healthcare company with 1,001-5,000 employees

It's been able to scale for our needs.

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KV
Systems Analyst Field Applications at a energy/utilities company with 1,001-5,000 employees

I'm not in a good position to give a judgment on its scalability, but in terms of its usage, because it is a ticketing system, it is used for all the incidents. Our service desk uses it primarily to issue tickets, requests, changes, and so on. There are about 15 people who use it very regularly for those types of purposes. It is being used extensively.

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Chaithra R - PeerSpot reviewer
Technical Lead at a tech services company with 501-1,000 employees

I find this tool easy to scale.

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NJ
ServiceNow ITSM/ITOM/SAM/CMDB Technical and Implementation Consultant at Doublelight Technology Limited

The solution is scalable. It's easy to expand if you need to. You can use it no matter the size of your organization - from small to large. 

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DM
Director at a tech vendor with 1,001-5,000 employees

ServiceNow is quite scalable. 

I would say there are about 400 people using ServiceNow in the organization. That includes administrators, users and those who maintain ServiceNow. Currently, ServiceNow gets daily usage.

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GB
Marketing Operations practice leader at Calibrate Legal, inc.
it_user459078 - PeerSpot reviewer
Senior Technical Manager at a religious institution with 1,001-5,000 employees

It's still to be determined. In fact, I need to find out if it scales specifically for mobile devices. We have thousands and thousands of mobile devices out there around the world, and so we're trying to see if we can implement ServiceNow to scale to that number.

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it_user459024 - PeerSpot reviewer
ServiceNow Developer at Western Governors University

As far as I'm aware, it scales beautifully. You just throw another stack or two or 20 at it and off you go. We make a lot of custom apps, custom modules, which is why I muck around in the underside. As far as that goes, for scalability the sky is the limit.

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it_user459057 - PeerSpot reviewer
Supervisor of Training and QA at a university with 1,001-5,000 employees

For the foreseeable future, I think it's what we're going to stick with.

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it_user459141 - PeerSpot reviewer
IT Solutions Consultant at a insurance company with 1,001-5,000 employees

The scalability is incredible. We had a small team, very small solution. I was able to basically come up with a custom app for them in under 30 days.

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it_user459138 - PeerSpot reviewer
Director of Technical Services at a tech services company with 51-200 employees

It's been able to scale for our needs.

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it_user358344 - PeerSpot reviewer
Solution Consultant with 51-200 employees

I really don’t think there is anything out there that even compares.

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AS
Consultant at a computer software company with 10,001+ employees

The scalability of the product is very good. If a company needs to expand it, it can do so.

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AP
IT Business Analyst at a insurance company with 201-500 employees

ServiceNow is scalable.

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SM
Senior Management Consultant at a consultancy with 11-50 employees

SN has several releases by year. Each release has innovate features, and suitable components for solving previous issues detected or needs from a particular company that can be used for all...

They already have a plan for innovations that are adopting into the application constantly . It's really scalable  is mandatory to change the way or work for the company....The custumer must transform their way of work....they must change it...they need to convert firt their people to adopt Agile framework...SAFe....IT4IT   etc...., not only for tool perspective if not becasuse they need to convert and transform to a digital company. (ART's...Tribes, matrix structures...etc)

I am a consultant with a focus on guiding my clients through those transformation processes. I advise clients on how to use the product in the best way for them. In Argentina, I worked with medium-sized businesses. 

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it_user979725 - PeerSpot reviewer
IT Service Manager at a financial services firm with 1,001-5,000 employees

This solution is scalable.

In our company, we have approximately 1,000 users. For me, I use it every day.

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it_user458988 - PeerSpot reviewer
Support Specialist at a insurance company with 501-1,000 employees

We've been pretty consistent from day one. We've used more and more modules, and as people are getting more comfortable with the platform, we're trying to tie more functionality into it, but it's been reasonable for what we're doing.

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it_user459048 - PeerSpot reviewer
Programmer Analyst at a transportation company with 1,001-5,000 employees

I would say most certainly it's scaleable.

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it_user459084 - PeerSpot reviewer
Servicedesk Associate at a consumer goods company with 501-1,000 employees

For on-boarding, we pretty much put everything in Active Directory and it just goes over to ServiceNow but we don't like our Human Resources as they don't use ServiceNow. They have their own system so we kind of have to do double the work.

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it_user459090 - PeerSpot reviewer
IT Planning and Program Management Director at a retailer with 1,001-5,000 employees

Today we aren't seeing major issues but one of our concern is that it's expensive.

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it_user458940 - PeerSpot reviewer
Enterprise Architect at Kordia Solutions

It's infinitely scalable, we've had no performance issues.

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KS
IT Security Consultant and Platform Architect at a pharma/biotech company with 10,001+ employees

There have been no issues that I know of with scalability.

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it_user458955 - PeerSpot reviewer
Production Engineer at a healthcare company with 1,001-5,000 employees

It's very scalable.

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it_user459123 - PeerSpot reviewer
Project Manager at a financial services firm with 1,001-5,000 employees

It's a scalable product and we see it scaling for us.

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it_user459087 - PeerSpot reviewer
Engagement Manager at a consultancy with 1,001-5,000 employees

It's been able to scaler for our needs.

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it_user459021 - PeerSpot reviewer
Sr. Developer at a tech company with 10,001+ employees

I've had no issues with scaling, especially in the last five years. Availability seems to really have helped. We still have some performance issues, but sometimes those could be network related and not vendor related. Sometimes it's our development which is causing the trouble. I would not blame ServiceNow for any kind of performance issues that we've had.

Currently, we're not really scaled up at this particular point, so I don't foresee that being an issue, but we could encounter that later.

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it_user458949 - PeerSpot reviewer
IT Support at a insurance company with 1,001-5,000 employees

I don't see it really being an issue. We probably have 80 odd idol license users from about 10 or 12 actual support desk folks, but there's also some folks doing project management and ERP. We have 3,500 odd employees, but they're not all going to be licensed users. We've got a lot of support corporate users. Scalability hasn't been an issue and I don't see it being one.

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it_user458982 - PeerSpot reviewer
Program Manager with 1,001-5,000 employees

The scalability is fine.

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it_user459099 - PeerSpot reviewer
Enterprise Architect at a energy/utilities company with 1,001-5,000 employees

We only have about 250 users, so other than that we haven't rolled out it to our 5000 employees yet, that's going to be in August, and that's going to be for incident problem and knowledge. So far for IT it's OK, other than those slight performance issues that we've had.

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it_user459051 - PeerSpot reviewer
ServiceNow Report Architect and Developer at a energy/utilities company with 1,001-5,000 employees

The only bugs we've had have been from internal data issues. There is no safety guards in place to check for the data before it's loaded within the product itself. I don't know if that's something that we just haven't developed that piece, or if it doesn't exist. Most of our issues have been related to this issue.

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it_user459102 - PeerSpot reviewer
Sr. Enterprise Service Management Platform Analyst at a insurance company with 1,001-5,000 employees

The ability to add more users to the system itself, what we have done is we've linked it to our active directory, and that's where we're importing the user information from, and that's been working great for us.

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it_user339561 - PeerSpot reviewer
IT Consultant - SNOW at a energy/utilities company with 10,001+ employees

No issues encountered.

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it_user349083 - PeerSpot reviewer
Senior Analyst of eCommerce Systems at a tech services company with 1,001-5,000 employees

No issues encountered.

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KR
Practice Leader, Solutions architect at a tech services company with 51-200 employees

Scalability for ServiceNow is good. I would say 100%.

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it_user627003 - PeerSpot reviewer
Senior Technical Lead at a comms service provider with 1,001-5,000 employees

Scalability is not a big issue for this tool. It's good.

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it_user459009 - PeerSpot reviewer
Developer at a financial services firm with 1,001-5,000 employees

We haven't needed to scale yet and right now our licenses aren't size-based as far as storage-based goes. I haven't really seen a need to scale at the moment.

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it_user459018 - PeerSpot reviewer
IT Executive at a media company with 1,001-5,000 employees

It's been able to scale for our needs.

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it_user379710 - PeerSpot reviewer
Lead Engineer with 501-1,000 employees

With scalability, we have grown quite significantly in the last two years and the performance of our instance has really taken a hit. However, ServiceNow support has been great and we are currently in the process of moving to a new data center and on to faster hardware to improve this issue.

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it_user350910 - PeerSpot reviewer
Senior Consultant at a tech services company with 501-1,000 employees

It strongly depends on customer awareness of ServiceNow best practices. In some cases scalability is an issue.

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it_user261978 - PeerSpot reviewer
CareWorks Tech at a tech services company with 501-1,000 employees

No issues encountered.

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JW
Information Security & Compliance Specialist at a financial services firm with 1,001-5,000 employees

The solution is scalable.

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IH
Managing Director at a tech services company with 51-200 employees

Easily scalable as the vendor assumes availability at all times.

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it_user459063 - PeerSpot reviewer
Software Developer at a university with 1,001-5,000 employees

Product-wise, I think it's scalable. The pricing model is a little bit prohibitive for us.

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KK
Systems Analyst at a energy/utilities company with 201-500 employees

It's quite scalable, we have around 300 basic or IT users which is pretty much everyone in the company. 

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KK
Systems Analyst at a energy/utilities company with 201-500 employees

Compared to other companies, we are small (270 people). Scalability does not affect us.

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it_user459015 - PeerSpot reviewer
Solutions Architect at a tech services company with 1,001-5,000 employees

8/10 - because when you're talking about scalability there are a lot of factors. You're talking about user scalability, we're talking about application scalability, talking about what ServiceNow can achieve. They are very good with custom applications, building capability, and the ability to maintain them. The only thing is once you kind of get into that part, then when you do upgrades you're probably going to need to work on those custom applications to make sure everything works fine. Apart from that, they're a pretty robust and scalable platform for workload.

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it_user458958 - PeerSpot reviewer
Principal Engineer at a tech vendor with 51-200 employees

Right now we pretty much just deployed it for IT use. We're getting ready to deploy it for some of our organizations outside of IT like our broadcast operations, our repeater, even facilities, so I think the future is looking good.

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it_user346971 - PeerSpot reviewer
Senior Tools Engineer at a computer software company with 1,001-5,000 employees

We encountered no issues with scalability.

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RZ
Senior Consultant at Sequal IT

We haven't met the limitations.

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it_user459075 - PeerSpot reviewer
Managaer of InfoSys at a tech vendor with 501-1,000 employees

We've had three major upgrades since we implemented and there have been no issues. A lot of that has to do with the fact that we followed a very regimented custom development best practice so that we wouldn't interfere with any of their upgrade processes.

It does not necessarily scale from a licensed user perspective, we don't grow as much because our license users are really just our core set of resources within our company that's internal. From an external customer perspective, our customers are international/worldwide, so we have folks from Africa, Singapore, London accessing the system. We went from an initial 8,000 users to double that amount from an external customer.

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it_user323610 - PeerSpot reviewer
Infrastructure Support Engineer with 5,001-10,000 employees

We have not encountered any issues with scalability.

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PJ
Global Solutions Manager - ServiceNow at a tech services company with 201-500 employees

In its traditional IT areas, for example, managing IT assets, it is very scalable. There is a question mark over its scalability in terms of managing OT assets, operational technology assets. By that, I mean a device that's not an IT device. It could be your fridge, your cooker, your car, your oil rig. Scaling to manage the Internet of Things means that, in a company, you're not managing 1,000 servers. You could be managing a million devices. That's where scalability becomes more of a problem. It's managing the OT devices where there's not much clarity.

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SH
Business Lead at a manufacturing company with 10,001+ employees

I think that it is scalable, although I think that there is room for improvement.

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BP
Business Developer at Axianseu Digital Solutions S.A.
RR
Principal Consultant at a tech vendor with 10,001+ employees

Most of our clients are enterprise size businesses.

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TM
Principal Consultant at a consultancy with 11-50 employees

The scalability is very high in the area of the application. You can have even 10,000 users, and there is no problem with scalability.

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AP
Chief ITSM area at MAINSOFT

I've found the scalability to be good. If a company needs to expand the product, it should be able to do so without any issues.

We have about 80-85 employees on the solution right now. They are mainly supervisors and agents. Currently, we are at capacity for the upcoming year. Beyond that, I'm unsure as to if we will expand usage in the future.

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GP
Chief Revenue Officer at a tech services company with 51-200 employees

The scalability is good.

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it_user549759 - PeerSpot reviewer
Senior Specialist at a tech services company with 10,001+ employees
MF
Director of Cloud Services at a tech services company with 11-50 employees

It has really good scalability. We have around 1,000 users using ServiceNow.

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DK
Information Technology Architect, Cloud and Security at a tech services company with 51-200 employees

If you implemented ServiceNow properly, scaling up is no big deal.

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AS
CEO at a tech services company with 11-50 employees

This product is scalable.

We have approximately 50 users.

We are going to continue to use this solution.

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it_user459129 - PeerSpot reviewer
Business Analyst at a consultancy with 1,001-5,000 employees

We will see in the future but I think that Helsinki will be a very great improvement for us.

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SG
Consultant at a consultancy with 11-50 employees

It is quite scalable. Scalability is one of its advantages.

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it_user459036 - PeerSpot reviewer
Applications Analyst at a manufacturing company with 1,001-5,000 employees

We got ServiceNow to build apps for our company. That's what we're really using tit for our business relationship with customers outside IT.

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it_user377775 - PeerSpot reviewer
Technical Service Technician at a tech vendor with 10,001+ employees

There were no issues with the scalability.

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RG
Founder and business lead at a tech services company with 11-50 employees

I can't give you the exact number of users we have but it's thousands.

We plan to increase usage in the future.

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DW
VP, Service Management at a tech services company with 51-200 employees

In terms of scalability, I am happy with it.

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it_user587769 - PeerSpot reviewer
ServiceNow Developer with 501-1,000 employees

I have not encountered any issues with its scalability.

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Buyer's Guide
ServiceNow
March 2024
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.