I'm a customer. 

Potential new users should have prior knowledge of ServiceNow. You cannot actually just directly go and start using it. There needs to be some knowledge transfer, and they need some basic idea about ServiceNow and what it can do. Similar to Virtual Agent, they cannot just start directly using that. 

I'd rate the solution eight out of ten. 

Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow. ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations. We have risk management, GRC, et cetera, all in ServiceNow. It's easier to use everything under one platform rather than going here and there and bringing the data to and from everywhere, which is messy.

I would rate this solution as seven out of ten.

My advice is to figure out what you're meant to use it for and then get someone experienced to explain how to use this tool.

I am a customer and end-user.

I'm not 100% certain which version of the solution we're using.

It was the strategy of the company to use ServiceNow and have it as a platform with a better total cost of ownership. The reason that we moved to ServiceNow, if I'm not mistaken, is due to the fact that ServiceNow could offer us the same functionality we had somewhere else.

If a company needs a secure operational center on ServiceNow to replicate access and make sure things are working synchrony, I would warn them to keep an eye on it. Your SLA time might have 24 hours or so before your replication time is in sync.

I'd rate the solution a five out of ten. Looking back on my experience, nothing really stands out. It's an average product.

I'd suggest starting with ServiceNow. It's an excellent tool. You can tailor it to your understanding and generate various reports. I'd definitely recommend it.

Overall, I would rate the solution an eight out of ten.

I have strong experience with ServiceNow products, including ServiceNow Security Operations.

After ServiceNow Security Operations is deployed, you need to maintain the data, but the maintenance is easy in terms of data security and data scanning. Suppose you need to do some customizations, for example. In that case, you have different tools, so you'll need other data maps. Suppose you want to import more information from XML files, for instance. In that case, you need to customize, so this is what you have to do in terms of maintaining ServiceNow Security Operations data.

In my organization, three people use ServiceNow Security Operations, and four take care of other tools such as Qualys and Data Stream.

I'd recommend ServiceNow Security Operations, especially if you want to maintain your data and prevent any vulnerability attacks, for example, on the infrastructure. Suppose you have customers and you want to convince your customers to go with ServiceNow Security Operations. In that case, you should explain the benefits and consequences of not having the solution. You should also explain to potential customers how ServiceNow Security Operations can prevent vulnerabilities and how it can maintain the current CMDB. This solution is what I recommend for vulnerability response as it's beneficial for any customer and can help maintain infrastructure.

My rating for ServiceNow Security Operations is eight out of ten because it's a must-have tool in my organization to avoid any impact on the infrastructure and is always used for infrastructure monitoring. ServiceNow Security Operations should be mandatory for any organization to maintain data.

My organization is a gold partner of ServiceNow.

I would rate this solution a seven out of ten overall.

I would rate this solution 10 out of 10. 

There's a change management perspective to it. Make sure you have your resources lined up, that you have executive sponsorship, and that your organization is ready for using the ServiceNow platform and implementing the application. You need to build a foundation, and then you need continuous improvement. You get a return on investment very quickly if you can remediate vulnerabilities quickly.

My advice for those evaluating ServiceNow for their organization is to prioritize thorough documentation and extensive exploration of the platform. Building a solid understanding is crucial for successful implementation. Overall, I would rate ServiceNow Security Operations an eight out of ten.

It is a good product. I rate it an eight out of ten.

We also work with ServiceNow since they're in-house. Our cab calls and security reviews are all done through ServiceNow. We might set them up in Azure or AWS. However, it still has to clear with ServiceNow.

When things are set up correctly it goes really smooth, however, it's getting there that takes time.

I'd rate the solution seven out of ten. 

We use the on-premises deployment model.

I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.

My advice would be that you have to be ready for the cultural change. ServiceNow offers organizations a great opportunity to transform the way they do things and break down silos for customers, employees, partners, and others.  

Organizations implementing ServiceNow should invest in training their teams and seeking certifications.

We provide knowledge transfer when we implement ServiceNow, but if organizations want to take over O&M, they need to ensure they have qualified, experienced administrators and developers.  

I would rate ServiceNow a nine and a half out of ten.

This is a product that I recommend, although I would advise consulting with them before beginning the implementation.

I would rate this solution a nine out of ten.

Definitely a slick solution based on the ServiceNow platform. It is easy to learn, deploy, and administer. A good array of integration options to the most popular security discovery tools, and integration with the rest of the ServiceNow platform provides huge benefits.