The ease of use is great. The UI is very nice. 

Managing security incident tickets is easy. We can also customize the workflow according to our requirements.

The initial setup is easy.

It is stable. 

The solution can scale.

This is a pretty mature product.

All the CIs, the configuration items, were already present in ServiceNow. ServiceNow was a golden source of all those CIs and assets and that is also one of the reasons we went with ServiceNow.

The product has a very simple UI. I am biased toward ServiceNow. I like the look and feel. I find it very easy to navigate.

The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.

What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution.

ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.

I like that you can also work the solution together as a hybrid modern service for your customers. At the backend, you can make the solution any way you would like, whether it is purely on-premises or a hybrid model. You can offer it as a service to your clients.

The most valuable features are service management and case management. It also takes care of problem management. ServiceNow Security Operations also takes care of GRC, governance, risk, and compliance, enabling it to provide risk assessment.

It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities. It gives you integration with the overall ITSM, platform workflows, notifications, ability to track SLAs, KPIs, reports, and transparency.

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product. In the cybersecurity field, especially in Japan, there is a notable scarcity of similar solutions. Partnering with ServiceNow has proven beneficial, allowing us to expand the product's coverage across various areas, not limited to operations alone. This versatility is a key strength that adds significant value to our cybersecurity efforts.

The product's most valuable feature is customization.

It does not have any good qualities.

The solution is stable.

Technical support has been good. 

The solution is available over the cloud and is easy to manage.

A customer doesn't require much hardware infrastructure. There's virtual infrastructure on the cloud. Compared to in-house solutions and the maintenance required, it's quite good.

ServiceNow SecOps applications help organizations in many ways and can be implemented in phases using an agile implementation process focused on delivering value more quickly than the standard SDLC process. As an organization matures its processes, they can incrementally add additional integrations and implement additional functions.  The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation.

My favorite feature is the application vulnerability scanner.

Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.