ServiceNow Use of Solution
I have been using the solution for five years.
View full review »DM
Dawn McClure
IT Project Manager at a manufacturing company with 10,001+ employees
I have been using ServiceNow for 11 years.
View full review »I have been using the product for ten years.
View full review »Buyer's Guide
ServiceNow
March 2024
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
II
ImedInoubli
IT Support Manager at MAF Retail
I have been working with it for six months now.
View full review »I have been using ServiceNow for four years. I am a customer of ServiceNow.
I've been using ServiceNow in total for about four years.
View full review »I have been using ServiceNow for seven years.
View full review »I have been using ServiceNow since 2010.
View full review »I have been using it for more than five years now.
View full review »I have used ServiceNow for a month and a half.
View full review »HT
Haresh Thevathasan
Senior Business Systems Analyst - Enterprise Methodology and Process Program Manager at Judicial Council of California
I have been using this solution for about two years.
View full review »I've been using the open source version for almost two years.
VT
VikasTiwari2
Global Alliances Manager at Tech Mahindra Limited
I have been using ServiceNow for eight to ten years.
JR
James Rountree
Senior Consultant at Rountree Technology Consulting, LLC
I have been using this solution for six years.
View full review »NH
Nusrat H Shaik
Solutions Architect at Quintica
I have been using ServiceNow for more than three years.
View full review »PN
reviewer1145238
Devops Engineer at a manufacturing company with 10,001+ employees
We have been using ServiceNow since 2020. We use the latest version.
View full review »I've been using this solution for 10 years.
View full review »PC
reviewer1699797
ITSM Process Owner at a financial services firm with 10,001+ employees
I've been using ServiceNow for more than 5 years.
View full review »DK
Dirk Kruger
Senior Principal at Devoteam Management Consulting
I have been using ServiceNow for 13 years.
View full review »PP
reviewer1100871
Practice Manager, Automation & Orchestration at a tech services company with 5,001-10,000 employees
I have been using ServiceNow for over a decade.
View full review »I have been working with it for two years.
View full review »JK
Justin Keswick
Senior Desktop Analyst at Tech Mahindra
I've used the solution for the last year.
View full review »EJ
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
I've been using ServiceNow for work I've done with various clients for around eight years. I first used it with Wal-Mart International, and then we used it for one event with Brolin Management. I recently worked with Santander Bank, where we used ServiceNow for all the incident and assets management. Now, I help implement different service management tools at my current company, including ServiceNow.
View full review »BK
reviewer1698477
Lead Cybersecurity Analyst at a tech services company with 10,001+ employees
I have been using this solution for three years.
View full review »SK
reviewer1597944
Lead Program Manager (Enterprise Architecture) at a insurance company with 5,001-10,000 employees
JA
Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider with 10,001+ employees
I have been using the solution for approximately three years.
View full review »SM
reviewer1587663
National Enterprise Architecture Lead at a financial services firm with 5,001-10,000 employees
We've been using the solution for around two years now. It hasn't been that long.
View full review »GR
reviewer2170023
Principal Architect & ServiceNow Product Owner at a consumer goods company with 10,001+ employees
We have been using the solution for eight years.
View full review »DL
DavidLazar
IT Service Expert at Vodafone
I have been mainly using it for the past three years. I also used it previously for two years, and then I stopped for three years.
View full review »VT
Vadim Tomkevich
Project Manager, Manager of ITSM Consulting Team at a computer software company with 10,001+ employees
I've been using ServiceNow for the last five years. I remember my first implementation project was in 2017. Probably before that, I started using ServiceNow and did the training, et cetera.
View full review »NP
reviewer1590000
Market Data/Application Support - Assistant Vice President at a financial services firm with 1,001-5,000 employees
I've used the solution for a very long time. With my current company, I've used it for five years. However, I also used it at my previous company for around 20 years. It's been a few decades at this point.
View full review »PK
Peter Kuranchie
Director of TechOps at a computer software company with 201-500 employees
I have been using this solution for approximately 20 years.
View full review »4 years
View full review »I have been using ServiceNow as a partner for two years.
View full review »FC
Fabio Casasus
Co-Founder - Managing Partner at Helvetia Fintech
In my current assignment, I've been working with ServiceNow since January. However, in the past, I used it from 2016 until 2019. This is my fourth year using ServiceNow.
OC
reviewer2345013
Domain Specialist Team Leader at a retailer with 1,001-5,000 employees
I have been using ServiceNow for 10 to 13 years.
View full review »I have been using ServiceNow for more than three years.
View full review »I have been working with it for two years.
View full review »I have been using it for two years.
View full review »I've been using the solution for three or so years now.
View full review »PA
reviewer1423485
Senior System Engineer at a healthcare company with 10,001+ employees
My company has been working with ServiceNow for close to 10 years.
View full review »We've been on ServiceNow for about four and a half, almost five years, and we've just upgraded to Geneva.
View full review »This is my fifth year using it. I'll be entering my sixth in August.
View full review »RB
reviewer1013835
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
I've been implementing ServiceNow for over 5 years for various clients.
View full review »DF
Dele Fakinlede
IT Systems Analyst Lead with 10,001+ employees
Three to five years.
View full review »
MJ
reviewer1533717
Sr. Systems Manager at a consumer goods company with 10,001+ employees
We've been on ServiceNow for two years.
View full review »I have been using ServiceNow for two years.
View full review »MR
Mir Razvi
Solution Architecture at Accenture
More than five years.
View full review »
I actually worked with a smaller team with Optum that does POCs and we've actually been proving out ServiceNow for about four years. Now they are up the street we call it, the greater organisation is implementing the same thing using HPE Service Manager. I think their goal live date is July this year.
View full review »LS
reviewer1469583
Infrastructure Team Lead at a energy/utilities company with 5,001-10,000 employees
I have been using this solution for six years.
View full review »SP
Sucharita Prabhakar
Solution architect at Cargill
I have been using the solution for three years.
View full review »We've been on it since Calgary, so we were early adopters. We're currently on Fuji. We will probably move to Geneva probably in the fall.
View full review »KL
Kyle Lester
ServiceNow Engineer at a university with 1,001-5,000 employees
I've personally used it for about four years.
View full review »We've been using Geneva in-house for about six months.
View full review »Myself here with this organization I've used it for about two years, and with other organizations on and off for about two years plus. Currently, we're on Geneva.
View full review »JC
reviewer1653453
Sr. Architect at a computer software company with 10,001+ employees
I interact with ServiceNow quite a bit. I have been using it for eight years.
WW
reviewer1646652
Director of IT at a local government with 201-500 employees
I have used the solution for about a year.
View full review »TA
Tarun Arora
Consultant at HCL Technologies.
I've been using it for four years.
View full review »CG
reviewer1550787
PM at a transportation company with 10,001+ employees
I've been using the solution for about two years at this point.
View full review »GK
reviewer1512726
Project Manager at a consultancy with 201-500 employees
I have been working with ServiceNow for five years.
We are using the most up-to-date version.
View full review »VK
Vinod Kanna
Software Development Manager & UX / UI enthusiast at Accelya World SLU
I've been using this solution for five years.
View full review »RM
reviewer1423866
Head of Digital Services & Technologies at a manufacturing company with 10,001+ employees
I've only been using the solution for a few months. It's only been a rather short amount of time.
View full review »I've been a partner of ServiceNow for three years now.
View full review »JM
reviewer1166853
IT Supervisor, (POLARIS) Calendar Management Office at a government with 10,001+ employees
I've been using this solution for two years.
View full review »I have been using the solution for six years.
View full review »SD
Consultant2008
Consultant at a consultancy with 10,001+ employees
Three to five years.
View full review »
More than five years.
View full review »
More than five years.
View full review »
DC
David M. Colburn
Senior IT Service Management & ServiceNow Consultant at Independent
This basic three phase, rapid process design workshop methodology, using an out-of-the-box solution, then the weekly ServiceNow release schedule approach to evolve process designs, has proven successful in meeting target maturity improvement metrics in all cases
View full review »I've used it for a little less than a year.
View full review »I have been using ServiceNow for two years.
View full review »BP
Bruno Pires
Business Developer at Axianseu Digital Solutions S.A.
I've been using this solution for 10 years.
View full review »JS
Jaikant S Rao
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees
We have been using ServiceNow for quite some time, perhaps as long as six years.
View full review »CS
reviewer1031952
Head of Market Analytics at a tech services company with 501-1,000 employees
I've been using the solution for two or three years or so.
View full review »NC
reviewer1508391
Advisor at a energy/utilities company with 201-500 employees
I have been using this solution for around four years.
View full review »TB
reviewer1331073
IT Leader at a manufacturing company with 10,001+ employees
We've been a ServiceNow customer for around five years.
View full review »RJ
reviewer1233081
Senior Loan Analyst at a financial services firm with 5,001-10,000 employees
We have had ServiceNow installed for at least the last three years.
View full review »ER
reviewer939516
Consultant at a tech services company with 1,001-5,000 employees
I have been using ServiceNow's latest version.
View full review »I have been working with ServiceNow for five years.
View full review »DL
Dirk Leitermann
Senior Consultant Project Management & Transition at a tech services company with 501-1,000 employees
I have been using ServiceNow for about four to five years.
View full review »TC
reviewer1641033
Director, IT Networking at a think tank with 1-10 employees
With this company, I have been using ServiceNow for one year, and another two years before that in other companies.
I am using the latest version.
View full review »SH
SeanHook
System Architect at a pharma/biotech company with 1,001-5,000 employees
One to three years.
View full review »
VT
Vadim Tomkevich
Project Manager, Manager of ITSM Consulting Team at a computer software company with 10,001+ employees
One to three years.
View full review »
Less than one year.
View full review »
I started using it in December 2011.
View full review »I've been using it about six months.
View full review »SR
SudipRoy
Technical Architecture Director with 51-200 employees
I have been using ServiceNow for more than a decade.
View full review »AR
Anil Rao
Vice President Delivery & Operations at Rezilyens
I've been working with the solution for eight or nine years so far. It's been almost a decade. I've used it for a while now.
View full review »
One to three years.
View full review »
We've been using it for five years. We're currently on Geneva, but we're planning on going with the Helsinki release soon.
View full review »I have been using ServiceNow since August 2014.
View full review »I have been using personally ServiceNow for about five years.
View full review »We implemented it back in 2011.
View full review »NM
reviewer2265600
General Manager at a tech services company with 51-200 employees
I have been working with it for ten years.
View full review »BS
Bharti Sharma
Head of ITSM and Service Availability at Aon Corporation
I have been using ServiceNow for between four and five years.
View full review »I've been using ServiceNow for about three or four years, but I've really been developing in it for about two years.
View full review »I've personally used it for about a year.
View full review »DM
reviewer1745262
Principal Analyst at a consultancy with 501-1,000 employees
I have been using this solution for at least five years.
View full review »PK
AssistVP33
Assistant Vice President at a financial services firm with 10,001+ employees
Three to five years.
View full review »
We have used it only for a couple of months because we're a start-up. Personally, I've used it a little over a year.
View full review »We've been using it for three years, and we're currently on Fuji patch 3. I'm in the process of fixing our patching problems because there were some issues. Once I get it done, I will go ahead and bump us up to Fuji, patch 12 or so. Then we have a project where we are going to simplify our system, and we have a lot of customization so we are going to kind of try to go back out of the box.
View full review »I've been using for four years, and are currently on Fuji Patch 10 in the process of upgrading to Patch 12. Then we're looking at two different things right now. We may go to Geneva, but there's also talk of completely redoing ServiceNow and going straight to Helsinki. We might just redo the entire instance, skip Geneva and start with Helsinki.
View full review »KV
reviewer1784868
Systems Analyst Field Applications at a energy/utilities company with 1,001-5,000 employees
It has been in the company for quite a while. It's not new at all.
I've been using it on and off for about eight or nine years. I work with this solution on almost a daily basis at this point, at least three times a week.
View full review »I've been using ServiceNow for two years.
View full review »JV
reviewer1086876
Director de Servicios Profesionales at a tech services company with 11-50 employees
There might be some bias because we are ServiceNow partners and we're also Freshworks partners. We're not users. We're partners. We implement both solutions for customers.
We used cloud-based deployment.
We've been working with ServiceNow for quite some time.
View full review »NJ
Nureni Jimoh
ServiceNow ITSM/ITOM/SAM/CMDB Technical and Implementation Consultant at Doublelight Technology Limited
I've been using the solution for seven years or so. It's been a while.
View full review »DM
reviewer1382043
Director at a tech vendor with 1,001-5,000 employees
I have been using ServiceNow for two years.
View full review »GB
Gordon E Braun-Woodbury
Marketing Operations practice leader at Calibrate Legal, inc.
Less than one year.
View full review »
We went live just over a year ago, and we had a fairly quick implementation period, so we had only used it for a few months prior to that, as far as building it, and that sort of thing, so just under two years.
View full review »We've been using ServiceNow for two years.
View full review »I've used it for four years.
View full review »I've personally used it for about three years.
View full review »I've been using the platform for four years.
View full review »I've used it for three years.
View full review »We've been using it for almost three years.
View full review »AS
reviewer1016046
Consultant at a computer software company with 10,001+ employees
I have been using it for the last seven years or so, on and off, and especially in the last three, four years, more on a more regular basis. I'm using it almost daily at my job.
View full review »AP
reviewer1110657
IT Business Analyst at a insurance company with 201-500 employees
I have been using ServiceNow for two years.
View full review »SM
reviewer1395327
Senior Management Consultant at a consultancy with 11-50 employees
I have been using ServiceNow for a year.
View full review »I have been using this solution for almost two years.
View full review »We just did our three year renewal in January so about three and a half years from implementation to production.
View full review »I've used it for a little bit short of a year. My company has used it for four years.
View full review »I know we've been using it for about three years.
View full review »KS
SecArch3081
IT Security Consultant and Platform Architect at a pharma/biotech company with 10,001+ employees
One to three years.
View full review »
Trial/evaluations only.
View full review »
4 years
View full review »I've personally used it for a little over two years.
View full review »Our company's been using it about two years, myself I've been using it about a year and a half.
View full review »I've been using it since 2009.
View full review »I've personally used it since 2007. I worked at a company called Progress Energy. It was in Raleigh, North Carolina. They were an early adopter and we luckily fell into it at the right time.
View full review »We've been using it about a year and half now. My role is mostly as a sys admin and some development of the forms, requests and business rules.
View full review »I've used it for five years.
View full review »I worked for a ServiceNow partner for some years before being a client. As a client, I have used the solution for one-and-a-half years.
View full review »KR
Kush Rai
Practice Leader, Solutions architect at a tech services company with 51-200 employees
We have been using ServiceNow for more than six years. Every six months ServiceNow releases a new version. Every time we have to get ourselves certified to the new version, as well as go through different new features that ServiceNow releases. We are partners for ServiceNow. So actually, it's one of the KRS for us to make sure that we are certified with their latest release.
View full review »
Less than one year.
View full review »
I've used it for a little over a year.
View full review »We started using it about two years ago.
View full review »I have been working with the release from June 2011 – Geneva.
View full review »I've used it for four years.
View full review »I've used it for four years.
View full review »JW
reviewer1160979
Information Security & Compliance Specialist at a financial services firm with 1,001-5,000 employees
I have been using ServiceNow for approximately five years.
View full review »I've personally used it for about a year.
View full review »KK
Konstantinos Kourtidis
Systems Analyst at a energy/utilities company with 201-500 employees
I've been using this solution for five years.
View full review »KK
Konstantinos Kourtidis
Systems Analyst at a energy/utilities company with 201-500 employees
Three to five years.
View full review »
I've been using ServiceNow for the past six years. From the initial days where they were on a on-premise implementation, I've been using ServiceNow products.
View full review »We've been using it for just about a year now.
View full review »We've used it for five years.
View full review »RZ
Roland Zuurveld
Senior Consultant at Sequal IT
I have been using ServiceNow for six years.
View full review »I have used the product for about five years in different capacities including as Tech Support at ServiceNow, a Solution Consultant for a ServiceNow Partner, and Administrator as a customer.
View full review »PJ
reviewer1186881
Global Solutions Manager - ServiceNow at a tech services company with 201-500 employees
I've been dealing with the product for 12 years, however, as an implementer, I don't use it on a daily basis.
View full review »BP
Bruno Pires
Business Developer at Axianseu Digital Solutions S.A.
Five years.
View full review »RR
reviewer1286721
Principal Consultant at a tech vendor with 10,001+ employees
I have been using the solution for approximately three years.
View full review »TM
reviewer1249455
Principal Consultant at a consultancy with 11-50 employees
I have been using this solution for seven years.
View full review »
Less than one year.
View full review »
AP
Alfredo Pedron
Chief ITSM area at MAINSOFT
We've been using the solution for four years at this point. We have a bit of experience with it.
View full review »GP
Gagan Pattanayak
Chief Revenue Officer at a tech services company with 51-200 employees
We have been using ServiceNow for two years.
View full review »More than 4 years.
View full review »We've been using it for around five years.
View full review »MF
reviewer1107990
Director of Cloud Services at a tech services company with 11-50 employees
I have been using this solution for one year.
View full review »AS
reviewer1384359
CEO at a tech services company with 11-50 employees
I have been using ServiceNow for three years.
View full review »
Trial/evaluations only.
View full review »
I've used it for three years now. Partly as a developer and partly consulting with user groups.
View full review »WK
reviewer1712214
General Manager - Consulting & AMS at a tech services company with 51-200 employees
I have been using ServiceNow for approximately five years.
View full review »I've used it for about a year.
View full review »We've been using the solution since 2014 (Eureka version).
JG
Jeffrey Goudsmith
Consultant at Sequal IT
I have been using this solution for five years.
View full review »
RG
reviewer1083402
Founder and business lead at a tech services company with 11-50 employees
I have been using ServiceNow for more than five years.
I am using the latest version.
View full review »DW
reviewer1449489
VP, Service Management at a tech services company with 51-200 employees
I have been using this solution for one year.
View full review »
Three to five years.
View full review »
Buyer's Guide
ServiceNow
March 2024
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.