ServiceNow ROI

II
IT Support Manager at MAF Retail

We haven't seen a return on investment so far. However, there's potential for improved ROI as we develop, enhance, or onboard additional departments, which may lead to better outcomes.

View full review »
Rupesh Jethwa - PeerSpot reviewer
Solutions Architect at Globant

We have seen a return on investment within three to six months when using this solutions. 

View full review »
VT
Global Alliances Manager at Tech Mahindra Limited

Return on investment is good because once the overall comprehensive solution is deployed, it offers a lot of ROI to the end customers. If a customer opts for a point solution to manage their ITSM and adopts different technologies to integrate, it is going to cost them, and then it will add up to their complexity.

View full review »
Buyer's Guide
ServiceNow
March 2024
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
JR
Senior Consultant at Rountree Technology Consulting, LLC

That's a tough call. I would say yes, but I don't think that many of the customers are calculating or tracking that sort of thing. From my perspective, when we say the return on investment, a lot of times we're talking about hard dollars and being able to readily show that my expenses were reduced. The return on investment for most of the project management solutions is improved performance in project management, and therefore, it is a bit of a soft cost saving because of the improved efficiency and ability to deliver projects. That's usually where ROI is seen, and it is tough to make that a metric.

View full review »
NH
Solutions Architect at Quintica

Our customers are extremely happy with their return on investment with ServiceNow.

View full review »
PN
Devops Engineer at a manufacturing company with 10,001+ employees

We have experienced improvements in time-saving since implementing ServiceNow. The change module has allowed for identifying and onboarding services with low business criticality, streamlining the approval process for changes and deployments. It makes the deployment process simple, fast, and easy.

View full review »
Rupesh Jethwa - PeerSpot reviewer
Solutions Architect at Globant
JK
Senior Desktop Analyst at Tech Mahindra

There are built-in surveys and we track those metrics, and the metrics have been positive for the last two years. There's been a great improvement.

Due to the fact that we're dealing with different subcontractors, we have a company that does the networking and we have a company that does the desktop hardware. If it's more application support or accounting specific, then it goes somewhere else. Being able to bridge between those different subcontractors is a major selling point.

View full review »
BK
Lead Cybersecurity Analyst at a tech services company with 10,001+ employees

I cannot speak for the company in terms of what the company sees. All I can say is that from what I've used it for, it has been extremely valuable because I don't have to go around with spreadsheets to people. So to me, it is a return on efficiency.

View full review »
VT
Project Manager, Manager of ITSM Consulting Team at a computer software company with 10,001+ employees

ServiceNow is still mostly used as an ITSM platform. And IT service management mostly feeds some kind of internal purposes. It's not a business-related platform. It's supposed to save money, not to help to earn money.

Some clients come in to get some help with the reimplementation of a platform. Others are looking for certain improvements to the existing platform. In some cases, it's a greenfield implementation. For greenfield implementations, especially when it comes to big enterprises, the question behind the scenes is we don't really understand how much we spend on IT. There are likely many unrelated budgets, which are not even visible. The first question is how much you really spend. And if they get an answer to this question, it's already a good achievement. 

Over time, we baseline the spending and we implement new functionality and new processes, new modules. In some cases, it's quite expensive compared to the business itself. By that, I mean, the processes we implement. We may have 20 people doing some job and if you look at their salaries for a couple of years, it's a lot. We come in and implement and automate the process for them, and in those cases, it might be five years of salaried budget saved. However, that's years. You won't see the savings immediately. It will be something witnessed over time.

View full review »
Ashish  Paikrao - PeerSpot reviewer
Cloud Infrastructure Engineer at Pathlock

We have seen a positive return on investment. The solution is worth the value for the pricing.

View full review »
RB
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees

The ROI a company can get depends on the customer and the investment.

View full review »
TA
Consultant at HCL Technologies.

Overall, I have seen a substantial ROI when it comes to reporting: a faster response and also the assignment of tickets. If you have to talk to your leadership and tell them what the status of a particular project is, you can create your own dashboards, which will give them a glimpse of everything in one go. They won't have to talk to you every time; they can just open it up.

The second ROI is that you don't have to log into ServiceNow every time; you can integrate ServiceNow with teams, Microsoft teams, or any other tool, and you will get the notifications over there itself. It saves a lot of time from that perspective.

View full review »
CG
PM at a transportation company with 10,001+ employees

Our organization has noticed an ROI. They're happy with it.

View full review »
VK
Software Development Manager & UX / UI enthusiast at Accelya World SLU

The pricing is little bit high.  However, i would like to give some more recommendations like if servicenow can include other modules like Defect management and server monitoring and automatic inventory update then it can be a "Value for Money" and users will not feel overpriced for what other products are providing in the market with lesser price.

View full review »
JoseQuintero1 - PeerSpot reviewer
Senior Services Manager at a tech services company with self employed

I don't have the numbers on the ROI from ServiceNow, but we have experienced ROIs from some of our customers ranging between six months and one year, depending on the models they have.

View full review »
DL
Senior Consultant Project Management & Transition at a tech services company with 501-1,000 employees

I have seen ROI. I have not calculated it exactly, but we did some estimations and we do have a positive ROI from using ServiceNow.

View full review »
SH
System Architect at a pharma/biotech company with 1,001-5,000 employees

We have not done an actual ROI evaluation at this point. We determined that it was necessary from a business standpoint to change to a scalable SaaS solution and ROI was not necessary as part of the project scope. I believe that through Discovery and Automation we could likely create an ROI case. In other aspects, systems like Change and Incident may have introduced some toil to our process, but this may eventually become less of an issue as we continue to refine our process.

View full review »
AR
Vice President Delivery & Operations at Rezilyens

Not calculated, but I would say 2 years we recover the cost 

View full review »
it_user558933 - PeerSpot reviewer
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees

I don't have any data points at the moment, but I know some of our clients have articulated ROI as part of the benefits they have realized. The ROI is definitely positive for clients that we've worked for.

View full review »
it_user379710 - PeerSpot reviewer
Lead Engineer with 501-1,000 employees

This isn’t the cheapest solution out there, but is definitely worth it if implemented and used correctly.

View full review »
it_user261978 - PeerSpot reviewer
CareWorks Tech at a tech services company with 501-1,000 employees

It's positive but I don't have anything specific.

View full review »
it_user346971 - PeerSpot reviewer
Senior Tools Engineer at a computer software company with 1,001-5,000 employees

We are still waiting for ROI to be realized, and are unsure yet of the value due to adoption issues.

View full review »
GP
Chief Revenue Officer at a tech services company with 51-200 employees

I am not in the finance department; however, incident reporting and resolution have been much better.

View full review »
it_user549759 - PeerSpot reviewer
Senior Specialist at a tech services company with 10,001+ employees

It has resulted in increase of efficiency which is our ROI.

View full review »
Buyer's Guide
ServiceNow
March 2024
Learn what your peers think about ServiceNow. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.