We used a SevOne resource in addition to our own team. SevOne's team was excellent. Every time we came up with something, they were really rapid to come up with a fix or with a method for us to keep going. They were totally onboard with our solution.

We did it with SevOne.

Our in-house team deployed it with the help of a SevOne sales engineer and their customer support. The process included four or five people from our side. One person was contracted to do the actual configuring of SevOne, and another was mainly in charge of creating reports. Somebody else was responsible for helping to transition and move our data from the older system to SevOne, making it easier for the end-users to adapt to the change.

With respect to maintenance, I'm the only person who regularly works on the setup and configuration. There are one or two other people who are working on the reports.

I have a team at Spark and we largely like to be self-sufficient. So my own team did some training and is quite familiar with tools in the space. They were able to run with the new technology and set it up. We had established a project team that carried out the implementation and the migration off our legacy platforms. That was all in-house.

I did not set it up initially. We had another manager that brought it in at the time, and he'd used it at another company in Canada, which was a bank that he had worked at. He knew exactly what he wanted out of the box.

He deployed it, set it up, and only then did he turn it over to us.

The setup process is simple, straightforward, and obvious enough that you really don't need a third-party integrator. We're moving on right now to integrate it with Netcool and other solutions that our NOC is using. For alarming, they use Netcool.

The other networks have already done this and they're ahead of us, but we're in the process of integrating it now, and it's not hard. The hardest part is getting the NOC onboard and configuring their side, as opposed to SevOne. With SevOne, it's as simple as pointing it toward the new tool and it starts sending traps there.

We implemented it on our own with SevOne support assistance. For that matter we have been with them long enough that the CTO did our POC work with us.

We did not use an integrator for the deployment. 

SevOne offers multiple integrations. They also have their own collectors and have business partnerships with other enterprise-owned companies, like NetApp. They have efficient integration which comes with the existing support, and we have been working with SevOne to implement it.

SevOne has excellent support. They are pretty much available whenever there is an update. That is not run by us. They also work with us to complete any planned upgrades.

Before the upgrade, we have a precheck and evaluation call so we can plan the upgrade. This is based on the SevOne advisory for the version update. The upgrade is seamless, not complex.

We've used SevOne any chance we can get. We call them in all the time. They have a really tight relationship with my boss. They bring them in whenever there are questions on anything. And their support team is fantastic. We open up calls and get our tickets taken care of nicely.

I and a colleague were responsible for deployment.

Maintenance requires one FTE.

We implemented SevOne through our in-house team.

The implementation was performed by a vendor team together with an internal one. The vendor had a high-level of expertise.

We implemented it with a vendor term. Their expertise was very high.

The level of implementation and sales for our case was good since we directly directly with the managers. The people in sales and implementation are currently trying to meet our expectations in a very effective and efficient way. We've had excellent treatment and care.

We implemented with a vendor team – those guys know their stuff. They are one of the reasons we chose the product.

We implemented through the vendor and they were very good.

The implementation was done via both vendor and in-house teams. The vendor team’s expertise was excellent.

We did it in-house.

The product was implemented with in-house resources with assistance from the vendor.

At the time, it was done by a highly-experienced vendor team.