SevOne Network Data Platform Valuable Features

Manager of REN Operations at Rogers Communications

We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives. This is an excellent feature that we didn't have before.

The reporting and workflows absolutely help us to understand what is normal and what is abnormal in our network. Out of the box, it's immediately going to highlight things that you didn't know were there. For example, we have a large retail fleet of stores, and they have a network connection, but they also have a backup LTE connection. This means that if their landline fails, they switch over to a wireless network, and continue to work that way.

Before SevOne, we were largely blind to when those switch-overs took place. But with SevOne, there's a report that comes right out of the box called The Top End. Which, if every morning you run it, it's going to tell you where your top utilized points are. For me, it was interfaces. Having it pointing out the top-utilized interfaces quickly allowed me to find those stores that had switched over to LTE because the bandwidth used on an LTE connection is many times higher, percentage-wise, than what you're going to see on a landline.

If you're looking at something and all of a sudden there is a store that's at 1,000% capacity, it is pretty obvious that it has switched over to LTE. At that point, you could address that operationally. But prior to that, you might not know, and there could be stores running on LTE. Then if that LTE failed, they would be dead in the water instead of it switching over to a backup. Ideally, the primary will be fixed while it's running on the backup. However, if you don't know it's broken, you can't react to it.

The out of the box reports have helped speed up time to value for us. As soon as you open the box, you're going to get insights into your network, just based on the content that is going to slap you in the face. In our case, with the LTEs, you knew immediately what was happening by using the Data Insight. This system comes with a lot of canned reports and dashboards that are already built-in, and all you have to do is plug your data into it. It's going to tell you a lot.

We're using one for building dashboards for other parts of the business. The organization has a retail business and a big media business. The media business includes radio stations, television stations, and other sites like that, which are not necessarily offices, and not necessarily data centers. They run on the corporate network, but they're a separate part of the business per se. So, being able to just take an out of the box report, or an out of the box dashboard, and plug the retail hosts into it, or the retail data into it, allowed us to spin-off a separate dashboard that the retail support center can use in their own monitoring of their business.

The retail SevOne Data Insight dashboard allows them to do their own monitoring. I am the operation's manager, so I'm the one who's responding to the alerts, but it keeps them in the loop. It gives them that insight, and that ability to look around and see things for themselves, rather than always having to engage the network team just to ask a question.

Now that we have done that for retail, we're going to do the same things for other parts of the organization. They will be able to see for themselves that the Data Insight is amazing, and it comes with so many different canned reports that you can just plug a device group in, or an object group in, or even a single device, depending on how you have things organized. From there, it will give you a professional-looking, informative, and usable out-of-the-box report that you could look at immediately with a minimum configuration of your instance and immediately gain those crucial insights as an operations manager.

We have also made use of the ability to customize reports. When we started using SevOne only, the NMS, we had to build a lot of that ourselves. What we create is reusable so if I build a report, I can share it with colleagues and they can avail themselves of it. But, you have to create that workflow within your team. Data Insight sort of fixes that, but the important part is that we created a lot of our own custom reports and we still do.

Ultimately, I'd like to get to a place where we are the report creators, in operations. That way, people would come to us with requirements and we would build their reports. This would allow for a bit more control in terms of who's doing what and how things are set up in SevOne. There's a lot of value in that because you can build it for your customer, which I think is the greatest advantage.

Every customer has a different requirement. Whether you're talking to an executive, another technical team, or to an engineering group, they're all looking for a different insight from the data. Having those custom reports and the ability to build one from scratch, depending on who your customer is, and who your audience is, and what they're looking for, has made things a lot easier operationally. I can set up a report that goes to a team every morning so that they can see what the last 24 hours look like from a network performance standpoint. This way, if they're having some kind of problem with their application, they can see with their own eyes that there have been no changes to the network side.

The presentment might be a report that comes in a PDF format or a dashboard that we've built for them. On a dashboard, they can choose to look at data in real-time or go back a year, for example. It depends on how it has been set up. In any case, the offering of SevOne plus Data Insight is a huge advantage in that sense. It means that you can really provide the data that people want in a way that they can understand and consume. It can be tailored to that audience, which will vary between entities such as executives and technical teams.

The ease of building custom reports depends on your background. If you have any kind of an IT background and you use these kinds of tools, it's pretty straightforward. We've had some training on SevOne, but we were also using it prior to training. So, it's intuitive in that sense, if you understand and have used these kinds of tools in the past.

Also, if you have any kind of GUI experience, it's pretty straightforward. It's got the menus across the top and you can drill down to the different applications, or use cases. We found it pretty insightful, but that said, the official training that you can get from SevOne will definitely enhance your ability to do that stuff. They bring a lot of insight when they show you what you can do. It's pretty simple to do the basics, to get something done with it. But the training does obviously enhance that ability.

Essentially, you will get better with the training but you can do it without.

The ability to close alarming gaps in real-time is helpful because when you're running a big network, you sometimes don't know that you have an alarming gap until you have a fall, and that's how you find these things. SevOne allowed us to quickly, in real-time almost, close those alarming gaps because we run the SevOne instance ourselves in a hands-on fashion. As such, we can quickly set up new traps, or new alarming on interfaces where it wasn't before, in order to capture data that we weren't necessarily capturing before. We found that really useful, and as an operations team, it allowed us to take our fate into our own hands. We now have the ability to fix things in real-time ourselves, in terms of alarming and closing those kinds of gaps.

The system provides us with continuous network analytics, and we have it set in five-minute increments that go back for one year. The comprehensiveness of the analytics makes our operations easier. For instance, it frees us up in so far as it keeps other teams out of our hair because we can quickly provide them with the data they need. When issues arise, the team with the best data tends to win the standoff, and SevOne can really arm you well.

For example, when teams are saying that there are network issues, you can quickly show that there are not. It is like the Mean Time to Innocence concept, but it also gives you confidence in your network because you can see the performance statistics and the Delta change over time with your own eyes. It's a great little tool.

The completeness of the view of network performance is as complete as you make it. Of course, there are limitations based on licensing. In the beginning, we had to pick and choose where we spent those licenses. We have since solved that problem by purchasing more.

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Senior Manager of Global Network at a retailer with 10,001+ employees

The most valuable feature as of late has been the API integration with ServiceNow. Honestly, the biggest bang for the buck I've got out of SevOne has been this development. The bi-directional integration with ServiceNow has saved me a lot of money in man-hours, over the course of the last few years.

I don't have an exact figure for how much money I have saved, but I can say that it's hundreds of thousands of dollars. What it comes down to is when you're able to automate the console work with the ticketing system, you're saving people from copying and pasting, and other such menial tasks. For example, you are able to auto-populate tickets, update tickets, change the status of tickets, and also do verification to see if something is valid. You can make determinations such as whether there is a ticket currently open or whether there was a ticket previously open. Automating things like that, so a human no longer has to do them, can save hours a day per human per shift.

The out of the box reports and workflows are very sufficient for helping to understand what's normal and abnormal in the network. Out of the box, the reports were certainly there and even though it didn't necessarily understand Juniper, the minute we turned it on, we had a bunch of data. In fact, there was a lot of data that we had never previously seen before on the backbone, made available to us just by virtue of turning it on. It just needed to be cleaned up and polished.

We were aware of the reporting when we decided to implement SevOne, as we had done a lot of pre-sales work with them to make sure we knew what to expect out of the box. Even if we needed to do a lot of customization, it was certainly expected, and that's what we saw. It was important to us because we needed to immediately show some sort of value with all of the work that we'd invested over the course of the implementation. I needed to show almost a day-one value, and that certainly did help.

With respect to customization, the reports themselves didn't take too much effort. We have had a resident SevOne engineer help manage the platform and tend to those apps throughout the entire implementation of SevOne. From my standpoint, it was simply a case of asking the resident engineer for what I needed or what I expected, and whether it was a function of hours or days. Shortly after, I would have exactly what I needed.

An example of how we have customized reporting is the top talking report. It is important because we have a lot of customers that are very bandwidth-intensive. This report is for aggregate bandwidth and it is from a trap-generation standpoint.

I also have a performance metric where we monitor a specific group of circuits that are notorious for having capacity issues with customers. Essentially, it is a top talker traffic graph where I get the top ten circuits for the past 24 hours, and it's a live graph. I get it as a report, but I can also watch it in real-time.

SevOne provides continuous analytics of our network and it's important because if you're in a network where you're polling every three minutes or every five minutes, then you could be missing important events. There's a lot of stuff happening and it can be very damaging in a matter of seconds. If you're not polling or collecting data to absorb that frequency or that duration, then you're not doing anything. You're completely overlooking the important stuff. Being able to see in some form or another, not always in the graph, but being able to see that real-time activity and have it called out to a human is exceptionally important. Again, it doesn't need to be a graph, but that's one of the things we leverage SevOne for.

With respect to giving us a complete view of our network performance, it's been very good. I don't know how many times a week I have a STEM vice president come to me and ask me what's going on with the backbone or how the backbone is performing with a certain world event or corporate event. Whatever it may be, I can get a very good visual summary, very quickly, just by virtue of logging in. It's just a matter of making sure that you have the right graph. You have to tell SevOne what you need and have it presented to you in the right way. Otherwise, it doesn't know. Once you accomplish that, it's immediate.

SevOne has enabled us to detect network performance issues faster, and before they impact end-users. It is very good at capturing those events, documenting them, opening a ticket, and letting a human know about them. There is a definite ability of proactiveness with the tool.

If I consider where we were in 2013, it could take several hours or days to detect events in some cases. I have examples of catastrophic events happening that we never even knew about, that SevOne is able to capture. I estimate that we are 60% faster on average at capturing and actioning events, hopefully proactively.

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Network Analyst at a computer software company with 10,001+ employees

Data Insight reporting tool is the most valuable feature. They came up with it a couple of years ago. The most pleasing factor is the dark theme. You don't have a white background. It has templates that you can create for all kinds of reports that you can hit on the fly. It has a much better printing of the reports. If you want to send PDFs to people, the reports are actually decent. Whereas for years, the old architecture of the PDFs was rubbish and even our customers said, "We have to manipulate your PDFs because they all have bad margin breaks. SevOne fixed that a couple of years ago with the new Data Insight. It's fantastic. I would say the reporting of the new Data Insight is my favorite feature. 

We also have the Wifi Controller feature and we're starting to turn that up. That's going to be nice because we're going to be able to monitor wifi. Our group used to monitor wifi, about 10 years ago, maybe even longer, and then they took it away and gave it to Cisco Prime LAN. And they come to find out that Cisco Prime wasn't monitoring it as well as they thought. So we got some quotes from SevOne for a wifi solution, and now we're implementing that. We're excited about the wifi solution.

We also use NetFlow and Databus. It's not that new, maybe five years old. But everybody's starting to get on board where we just send our raw data to scientists. They correlate all the data into how they want to report on it. Those are a few of the new things that we like to use.

I would rate the comprehensiveness of SevOne's collection of network performance and flow data a ten out of ten. I've used Concord and eHealth before this. I used HP OpenView for 15 years. Right now, SevOne is top-notch for me because it's an all-in-one package, and it's easy for the operator to learn. If I can learn it, anybody can learn it. But it has a lot of features underneath that. I am one of the admins, but we have some really top-notch programmers that go in and get that in-depth data. I operate as an admin, I help people out, create policies, and everything. But when it comes to the in-depth stuff, I leave that to the scripters. I'd rather just click on the GUIs and let somebody else scrub through the comments.

It's extremely important that SevOne's collection abilities cover multiple vendors' equipment. We have F5 Firewalls, Palo Alto load-balancers, intrusion protection devices, ClearPass servers, Aruba, we got it all. SevOne has a good process. We also like the certification where we get the MIBs and the OIDs from the customer or the vendor. And they say, "We'd like to monitor this CPU key performance indicator." Or "These HC octets and the interfaces. If it's above 80% we want an alert."

With the vendors, we just take a new vendor like Aruba, they'll want to monitor the fan speed or whatever, we'll take that OID and send it to SevOne. Their certification team is top-notch. They have a 10-day turnaround, but for us, they always provide it quicker. We tell the customer 10 days but we sometimes tell the customer too, that they're always quicker. And they always are.

The process is easy. As long as the homework is done ahead of time, either by us or the vendor, we just provide SevOne with the OIDs, they provide us with a file, and we import it into SevOne. We apply it to the right vendor and all our key performance indicators are there. It's wonderful.

We're also just starting to monitor software-defined and streaming telemetry-based networks in our environment. We got a new manager and he's been pushing it. He loves SevOne. We use Data Bus, NetFlow, and we're doing the telemetry stuff. I don't really understand it, but we're working with some scientists on ride controls, to send them that data. When they started doing this, I told them "You better get some sharp people down here." And they did. 

The manager is a great manager. He's holding everybody's hands to the fire, and I got a bunch of burn marks on my hands. But we're getting progress. SevOne was great, but we weren't taking it to the next level. And other people were coming up with other tools, saying "This tool does this." And we said, "Well, SevOne does that, if you want us to do a proof of concept." So we've been doing all these proof of concepts.

In the old days, reports had nice baselines and stuff that we could use for deviations. With the new Data Insight reporting tool, now we have percentiles that we could have in the old ones, but when you had a reporting tool that wasn't that good, you're not real excited about baselines and stuff.

With Data Insight, we can see baselines and deviations. We can decide how many deviations we want to view. We can do percentiles. We can do time over time, and the graphing in which you can separate the graphs. Data Insight is a game-changer for reporting. 

You can look at the reports and it's just a picture, so your brain can say, "Whoa, that's out of normal. There's the baseline and there's somebody making a backup in the middle of the day or something." So, the out-of-the-box reporting is very nice. Every time they upgrade us, they upgrade Data Insight and they add more templates that their team has decided that the crews could use out there. They're great. I always see the new templates and I just copy it all over to my environment and change the names so people don't see.

The dashboards are fantastic. I don't use them as much as I should. I just started creating some. I'm doing it in the new Data Insights. You can customize it to your customers. We don't do much of that because we don't have a big enough crew to manage all the users out there, there are hundreds of users. And if we had to be their reporting gurus, we'd be hung up all day long, just clicking on reports for people. 

I love the dashboards because you can put it all in the front. You can have heat maps on the CPU. If you want it to have a dashboard for all of F5 you could just have the dashboard for F5 and say, "Hey, we're having CPU problems. I just want a heat map. Show me something red that I can click on and go troubleshoot." It's so nice.

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Network Tool Manager at a financial services firm with 10,001+ employees

The modeling and reporting features in Data Insight are good.

The visualization and the control we have over what we can see in the reporting are very good. It is also easy to use.

The integration with ServiceNow is very good. We have set it up to create support tickets automatically after receiving an alert from SevOne.

The user guide is pretty detailed and easy to understand. If there is something that I don't know or understand then I go to the user guide and just need one click to get the page that I'm searching for, which describes the window that I'm on. The guide makes it easy to find resources and figure out problems on our own. Only if we cannot find the answer in the guide do we contact technical support.

Integrating SevOne with our other tools is pretty easy. The API documents are pretty good and it's easy to understand the functions that they have if we need to use them. This integration has helped with collaboration between support teams and specifically, the integration with NLI and ServiceNow is helpful for troubleshooting and proactive change. Overall, it is not too difficult to integrate.

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Sr. System Manager at ATOS

For me, the most valuable feature of SevOne is the capability to monitor any device that has SNMP availability. We can pick up any KPIs that we need, regardless of the model, type, or manufacturer. As long as the device is able to respond to SNMP, we have a way to put our SevOne hooks into the device to capture some KPI data.

One of the solution's biggest strengths is its capacity management performance, with out-of-the-box reports through NMS, as well as its ability to collect NetFlow-related data from devices. The collection of network performance and flow data is important because we have many critical business applications. Whenever there is slow processing or slow response from these applications, the first thing that the user community will look at is the network. They'll wonder, "What's going on with the network? Why are we getting a slow response?" Having those capacity-management KPIs around the components that make up that application helps greatly to narrow down where the root cause is when there is an incident.

It's also very critical that SevOne's collection abilities cover multiple vendors' equipment. Depending on the business unit's needs, it may have a combination of many manufacturers. It's very critical for us to be able to have that flexibility and not to have to worry about a specific manufacturer.

There is also support for software-defined and streaming telemetry-based networks, and we are starting to do a little bit more on that side. That's the direction in which everyone is going: telemetry and data science around the collection of the data, and proactively identifying an issue based on data models. Telemetry, and the ability to capture data in that format, is going to be a big push.

In addition, SevOne's out-of-the-box reports and workflows for automatically helping us understand what is normal and what is abnormal in our network are very comprehensive. One of the things that we like about the reports and the data we see is that, over time, we are able to create a baseline and look at it versus the actual data points. We are very quickly able to see any deviations from that baseline. It's very useful for us.

Those reports definitely speed up the solution's time-to-value. We have business timelines to deliver on. The ability to quickly onboard devices from different manufacturers and collect KPI data, and being able to leverage some of the out-of-the-box reports fairly quickly to look at the performance data, is very important to us.

We are also able to create our own reports. As a matter of fact, we allow many of our telecom engineers to come into the tool and build and customize the reports they need for their specific use cases. It's not only easy to make those reports available, but our user community can be the creators of their own reports. It's easy to use for them. The learning curve is not big. Anybody can start picking and choosing how they want to visualize the data.

For example, right now, we're working from home. There's been a lot of importance around our load balances, for how people connect remotely through our network. Being able to monitor the behavior, the active users, and any drop in users has been key. We have a custom report that we built around each of the load balancers that people come through from their homes, regardless of the users' locations. We can see the trends of active users, and how many users are dropped down. We leverage that report to communicate to our executive team how well we're providing remote workers access to the network.

And as you run some of these reports, like the health summary of the devices, you are also able to drill down to the specific KPIs of certain components. You can have a bird's-eye view, and then drill down all the way to the specific item in that report.

Finally, the solution's dashboard is very important, especially as we do capacity management analysis and as we project the growth of the organization. It helps us understand how certain devices are being utilized. That data is very important for us.

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Sr. Network Engineer at a comms service provider with 10,001+ employees

The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable. 

The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems.

It's also important that the solution’s collection abilities cover multiple vendors’ equipment because we have multiple vendors. For each device type, we typically have two vendors, minimum, so that we're not tied down to one vendor. That means we need to have similar monitoring capabilities on those various vendors, which SevOne is able to provide.

The solution’s out-of-the-box reports and workflows for automatically helping us understand what is normal and what is abnormal in our network is very important. That's the whole purpose for using this tool: to pick up anomalies before the customers call us up about them, whether they are internal or external customers.

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Sr, IT Engineer

The feature that I have found most valuable is the scale-up and scale-down. The scale-up is an operation where the CPU boosts-up and then the memory will boost-up. That works awesomely. But the problem is when you do the case analysis, like a price analysis. Let's say you have the price. When you go to market, it picks up the cheapest rate or maybe coupons. If Azure sometimes give us a very great deal, then the Turbonomics doesn't kick in to evaluate that price. So that evaluation is always an issue that comes up. They cannot do that. They always have differences in the price. They never get those things right. That could be answered with no problem for the cloud.

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SevOne Admin at a financial services firm with 10,001+ employees

Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us.

The reporting is very good in SevOne. We have static thresholds that are defined by our architects. They give these static thresholds to us, and we implement the alerting policies based on those static thresholds. We also have the capability of doing base-lining or deviation from normal or mean, but we haven't implemented that in our network. 

The out-of-the-box reports are of quality, and they would get you up to speed faster than having to build custom reports. I wasn't here when the reports were created, so I haven't, as such, used the out-of-the-box reports.

We are able to use SevOne's analytics, reports, and workflows in a single dashboard. Its dashboard is very easy to use and put together. It is also really easy to understand. If I had to give it a grade, I would give it an eight out of 10.

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Network monitoring engineer at a computer software company with 10,001+ employees

It is pretty much a tool which provides all the data sources. You can integrate with multiple other platforms, like SD-WAN. They also do integration and offer the app data. Therefore, you can pull data from many other sources that can be used for visualization and analysis purposes. Also, they have Data Insight, which calls the SevOne API and gets the data in real-time. This is an additional model that gives a direct view into the metrics and imports critical KPIs.

We have a dedicated SevOne appliance for the data flow. The overall comprehensiveness of the data is good. There are no false statuses. Whatever it reports, that pretty much matches the actual device performance.

SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management.

The solution supports software-defined networks. This is required in terms of analyzing any sort of integration or performance issues, which are all very critical metrics.

The out-of-the-box reports help out and have a good design, which provide us with more value. We can import/export them. You can save a report based on your requirements. You can build some templates, and using those templates, you can then build multiple reports. So, their template option is really helping us out a lot. We use the reports out-of-the-box most of the time. We are not customizing them as of now. 

The dashboard is all based on the object indicator and different devices. They have a hierarchy where users create a report and select the required indicators to pull out some data. It is all pretty straightforward and flexible.

We have an integration with ITSM event management, ticket creation, and alerting. It provides good options in terms of REST API and SOAP API. You can follow the trap to the destination whenever there is an alleged violation. They have multiple options for integrating with any other ticketing tool as well as event mapping tools.

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Analyst of Budgets and Financial and Administrative Information at Alestra

It's a great solution for highlighting and discovering useful information regarding our network's elements.  There is a cheaper solution available,  but in general, SevOne is a good solution for analyzing network information. It's also very easy to use.

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Learn what your peers think about SevOne Network Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
511,521 professionals have used our research since 2012.