SevOne Room for Improvement

Sebastian Zarenkiewicz
Tests and Quality Assurance Manager with 1,001-5,000 employees
Our version is quite old. In version, we see a lot of room for possible improvement. However, from SevOne support, we received confirmation that most of those expectations are met in version 5.4.x or higher. Therefore, we have to think about upgrading to the later version as soon as possible. SevOne should work with the graphs legend functionality. Now, you are able to put a part of the graph description as a customer description, but most of the original description stays unchanged. This means that sometimes the legend under the graph is unreadable (indicator names are sometimes not humanly readable). It would be nice to have a solution similar to the one in Cacti, where you can replace (or rather overwrite) an existing description with your own string. View full review »
Shubhojit Shil
Monitoring Administrator at a tech services company with 10,001+ employees
There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident. That is one of the drawbacks. We have also faced some issues regarding SNMP traps. Another difficulty is reporting. There is a limitation, per report, of 1,000 servers. Consequently, if your environment has 5,000 or 10,000 servers, you have to create separate reports, and each report will have 1,000 servers. That requires us to compromise with customers, that each report will only show 1,000 servers. SNMP can't page exact disk utilization. So consider Unix servers. Unix servers' utilization is around 95%, and their reserve space is 5%. So SNMP will not page that extra 5%. it will only page the rest of the 90%. So from the OS end, it will see 95% usage, but in your tool you will see 90% usage because SNMP doesn't page that 5% of reserved space. That is one of the drawbacks that is not tool based, that would be considered as SNMP. One other thing. Log monitoring is not possible from SevOne and that's why we are still using another monitoring tool. URL monitoring is also not possible. View full review »
Senior Network Capacity Planner with 10,001+ employees
Single device-based baseline monitoring works well in SevOne, but sometimes device independent base-lining in redundant network environments. Software upgrades can be tricky is not easy. View full review »
Adrian Moran
Sr Service Desk Agent Tier I, II at a tech consulting company with 10,001+ employees
The method of searching for SIP and the way to create the groups. View full review »
Marita Ă–man
Manager at a tech services company
The GUI: both the dashboard/user view and the admin tool. View full review »
Christian Amador
Consulting System Engineer at a tech services company with 1,001-5,000 employees
User-friendly, multi-tenancy. View full review »

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