Local vendor-supported training, configurations, and gap analysis when we moved to the cloud solution. Even with a lot of customization, the local vendor could align business processes to mapping specifications. 

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We don't get direct support from Microsoft; we get direct support from a local partner. But we've been very satisfied with the support we've received.

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Anytime I had a technical issue, their technical support has been pretty good. I haven't had too many technical issues though, but if I do, I just research it.

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The technical support team takes a long time to reply. However, I don't have any problem with it, as I can understand the complexities of the work.

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The technical support is inadequate, and this appears to be a common experience shared by many online.

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The technical support is good. There are different channels based on the priority. We have a premium subscription, so we get solutions within a day.

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We do most of the support for our clients, but I do know that on very odd occasions, which was a few years ago and doesn't happen as much nowadays because it is more stable, when we have logged support calls with Microsoft, they have always been great. Over the last few years, their support has certainly improved from 14 years ago when support was difficult. I'd rate them a nine out of ten.

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Trying to get technical support from Microsoft is always challenging. It seems large Fortune 1000 companies can get support.

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Customer Service:

Our SharePoint 2013 platform is hosted at HP and they manage services for us. HP support is getting better just as of the past few weeks. They do not seem to have a great handle on SP2013 social however.

Technical Support:

HP has not been great but we've really brought the issues to light over the past few weeks so they are stepping up their game.

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We have opened Microsoft support tickets. The learning materials are good for all the solutions from Microsoft, they have multiple videos and documentation available.

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I cannot comment as I simply use Google to find answers for technical issues.

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Outstanding support on SharePoint, in particular from Microsoft.

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I haven't personally contacted the technical support for SharePoint. It's our support team who contacts them.

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Customer Service:

The customer service I would rate a 3.5 out of 5 (5 being highest); responsive, timely, proactive.

Technical Support:

The tech support I would rate a 3.5 out of 5 (5 being highest); responsive, strategic, proactive and precise.

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Technical support is excellent.

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Technical support with SharePoint is very good, very easy and includes support for multiple languages. It can be opened by several channels.

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Microsoft has the best customer service and support both on web, online, on calls, emails and if you are one of those partners it becomes all the way easy to get the support needed.

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he Microsoft reps were always helpful; although they were not always up to speed with the latest offerings and capabilities from Microsoft. Persistence pays off thought. I usually eventually got the answers to my questions.

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Microsoft has great support for this product, as well as the SharePoint user community, where there are sites with information you can search from any search engine. Microsoft also has technical support pages that give you insights to installation, configuration and troubleshooting the product. You can also call 24/7 and get support from technicians from all aspects the product uses, such as SQL Server, Visual Studio, SharePoint Designer, PowerPivot and other integrations. There are also many third-party solutions out there to help with all aspects of the product from functionality, usability, 508 compliance, BLOB storage, backup and recovery, and a host of other areas in this version of the software.

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Technical support was very good, very responsive and professional.

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I generally avoid using Microsoft or Microsoft partner support where possible. Unless you are paying for their top-level consultants (which is frightfully expensive), you're often better off just looking things up on the internet and bookmarking the most helpful sites. In situations where support is being provided by internal staff, the results have been variable.

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As it is internal, there is some knowledge that they are unaware of which makes it necessary for me to go check with third party sites (such as wikis) for answers.

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I have never used Microsoft technical support for SharePoint in particular. However, Microsoft support is very good.

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Technical support was not as good as expected. Sometimes request took upwards of three business days.

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Technical support is perfect; nothing to complain about. Our market is special and they have minimal experience in special market segments, so they had a learning curve as well.

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The level of technical support from Microsoft is very little to poor.

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I have not used any technical support.

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I have little experience contacting Microsoft technical support in relation to SharePoint, as we have not experienced any issues that would require their intervention.

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Technical support is excellent.

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I have been using the commercial technical support and they're always professional. It's not cheap, but they are always professional. So if there's problems to be solved, Microsoft tops off as excellent.

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The technical support is good.

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Technical support is average.

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From Microsoft, technical support is very good – but rarely needed.

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Most of the technical support has come from SME's and internal developers.

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At a previous company, Sonepar, we were supported by VX company, and at my current organization, Canon Europe, by Capgemini.

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The main burden of technical support is on Microsoft partners, who implemented the particular solution. If customers want extra support from Microsoft, it is possible I think, but only if they have Software Assurance or an Enterprise Agreement. Even if a customer has one of these, they still mostly use Microsoft Partners for consulting, maintenance, or new projects.

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Technical support is very good.

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I would give technical support a rating of 3/5. We had some small issues and called MS tech support, but they were only able to help us 60% of the time before we fixed it ourselves.

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I would rate the technical support at 8/10. I had very few technical support needs but they answer correctly when required.

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Microsoft provided excellent support.

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We received excellent technical support. We have no complaints there.

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Customer Service:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

Technical Support:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

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Customer Service:

Microsoft doesn't offer support for SharePoint unless you purchase the option. There are also 3rd party solutions for this. Support for SharePoint is minimal at best on its own. You will need support so your best bet is to purchase some type of support package through the vendor you purchase it from.

Technical Support:

See the customer service section above.

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Technical support is extremely well developed with Microsoft. It's just that you have to pay for it, so it is not for someone without Software Assurance.

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Technical support is done by our vendor, not directly from Microsoft. My vendor was good on supporting SharePoint.

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The technical support level is practically nil.

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The technical support related to Office 365 in general was good, but we have faced some issues related to the SharePoint support. We have received different opinions (some were contradictory) from different support agents.

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As this is a Microsoft product, it can be difficult to obtain direct support. That being said, there is a thriving partner community around this product.

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I would rate the technical support a 7/10, i.e., by using the internal support teams with various level of knowledge.

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Never had to use technical support from Microsoft for this product.

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Technical support is bad, as the support is for all other Microsoft products.

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Technical support is good.

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Microsoft provides both online and phone support. Phone support depends on the plan you are subscribed to.

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Microsoft’s support is much too expensive and too complicated. We are not using their support at all. We are doing everything internally the best we can.

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N/A. I am not a system admin for our SharePoint instances, so I don't contact MS support for SharePoint issues.

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Technical support is 5 out of 10; it is complex and must all work.

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Technical support is good.

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I believe most of our external support comes from a consultant and from a user point of view, I am satisfied as I have yet to have a question/issue that could not be resolved and I have not had many questions or issues.

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The technical support is very good.

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Customer Service:

The customer service is very good.

Technical Support:

Technical support is really good; fast responses and good resolutions within the standard included support.

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Technical support from MS is great, especially in the cloud area.

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Technical support is poor. Microsoft makes it tough to get quality support.

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Fortunately, we did not encounter major issues, but support has been generally good.

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I would rate the technical support level 9/10.

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Partner was not good. They did not have so much experience.

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I have never used Microsoft technical support for SharePoint in particular, but Microsoft support is very good.

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We have never required support.

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The quality of technical support depended on the support contract and severity of the issue. An enterprise level contract allows us to raise Priority 1 cases which are addressed on a 24/7 basis. Most issues were resolved promptly.

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Customer Service: The level of customer service could be better, but it all depends on the person in the other side.Technical Support: The level of technical support could be better, but it all depends on the person in the other side. View full review »

The support system for SharePoint works pretty well. We had a complicated situation about the reasoning why tenants and users are limited in terms of functionality, and the escalation and resolving of that issue, of that situation, went pretty fast, even for experimental features. It was quite straightforward to get access to experimental features, or find out why this access is limited, then fix it. I'm happy with the technical support for SharePoint.

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Support is deficient. We depend on local vendors to get access to support and most of the issues we presented took more time to resolve that we wanted. It is not a platform for running business-critical applications.

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Being a Microsoft product that is widely used around the world, the technical support is easily available.

The only problem is when there is any customization done to the default SharePoint tool.

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We have not yet had a need to contact tech support.

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I would rate Microsoft technical support as a six out of 10. They are just okay.

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We have not engaged with technical support from Microsoft at this time. We deal directly with in-house technical support. We will definitely be using external technical support from Microsoft when moving over to the Standard or Enterprise Edition.

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I rate technical support 3.5/5.

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I have not got a chance to make use of technical support for any issues.

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Most of time we got support from forum and that is good enough.

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The solution is a strategic product for Microsoft, and the technical support is very good.

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It's standard MS-quality support. We got the help level we expected as an MS Gold partner.

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The support is the worst. It is bad when Microsoft support does not even know what to do and you have to tell them. Also, they take too long to solve a problem.

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In Brazil and India, I thought technical support was really poor. In my case, my tickets were transferred to international support. They weren’t able to help me.

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We haven't issued any tickets to Microsoft support because we have dedicated SharePoint admins.

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We have support with Microsoft, we pay for support for every year. The support is okay.

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Our technical support is all in-house, so I can’t really supply a meaningful response.

I have found a wealth of support information (on SharePoint blogs and forums) which has helped me troubleshoot a variety of issues.

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Technical support rates a 3.5/5.

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Customer Service: okTechnical Support: ok View full review »

The product and technical support teams are really good.

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Customer Service: Customer service is very good.Technical Support: Technical support is very good. View full review »