ShoreTel Mobility Overview
What is ShoreTel Mobility?ShoreTel Mobility puts desk phone features on all popular smartphones and tablets so your employees can stay in touch professionally no matter where they go. You can even find ShoreTel Mobility on the Apple Watch.
ShoreTel Mobility CustomersZK Research
ShoreTel Mobility Video
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Jun 30, 2015
It has helped outside sales reps stay connected with simple transfers from customer service.
Valuable Features:When users are out of the office they can maintain full ShoreTel functionality.
Improvements to My Organization:It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number.
Use of Solution:5+ years
Jun 15, 2015
Good for remote users, I use the client myself and is very useful when I am out of the office. I did recently switch over to a Mac and the mobility client doesn't work.
Valuable Features:ShoreTel Mobility is good for remote users, I use the client myself and is very useful when I am out of the office. I did recently switch over to a Mac and the mobility client doesn't work with the Mac. I did download the solution from Counterpath and it works great. Being able to access the employee directory and to dial by extension is great.
Room for Improvement:Mac Support
Use of Solution:2 Years
Initial Setup:Once you get all the Setup info. IP Address, Server etc. it was straight forward.
Jun 5, 2015
I like the mobility and the flexibility of voicemail delivery.
Valuable FeaturesMobility and the flexibility of voicemail delivery.
Improvements to My OrganizationCreating easier access across multiple sites.
Use of Solution5 years+
Deployment IssuesNo issues.
Stability IssuesRarely have issues.
Customer Service and Technical SupportCustomer Service: Excellent customer service. Technical Support: Excellent technical support.
Initial SetupYes! Easy set up!
Dec 17, 2014
Access anywhere, anytime
Valuable Features:The mobility solution has provided us the ability to always available, no matter where we are. Our sales team loves the mobility solution and closing a deal while at home or stuck in traffic is always a nice thing. From an IT perspective, I would prefer the going back to an old technology so I could actually have a day off. As it stands, the mobility solution works so well that I can be contacted, no matter where I am (sigh).
Use of Solution:2 years
Oct 21, 2014
Great for Remote Users
Valuable Features:Remote Access to voicemail and call forwarding have been invaluable.
Improvements to My Organization:Allows more fluid communication between customers and off-site/remote workers.
Use of Solution:We have been using this product for over a year.
Oct 20, 2014
ShoreTel is an excellent resource for call tracking
What is most valuable?Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.
How has it helped my organization?Sales targets locations not being called - getting us in areas we're not in yet or not enough.
For how long have I used the solution?Several years
What was my experience with deployment of the solution?ShoreTel works great - no issues at all
What do I think about the stability of the solution?None
What do I think about the scalability of the solution?None
How are customer service and technical support?They are quick to respond - Customer Service is always available when needed.
Product CategoriesMobile Communication Gateways