ShoreTel Sky Reviews

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Real User
IT Director and Manager at a healthcare company with 51-200 employees
Aug 07 2016

What is most valuable?

Phone Assistant; The new customer portal for all moves, adds and changes and the ability to continues to use our Cisco phones.

How has it helped my organization?

We rely on using ShoreTel's Phone Assistant as an integral part of our company and how it functions. We have control to change call groups, add/remove users, etc. without having to contact someone. The fact that we can use our own already... more»

What needs improvement?

Perhaps allowing more control over user functions from the customer portal, otherwise the solution is a good fit.
Real User
Office Manager with 51-200 employees
Sep 26 2016

What do you think of ShoreTel Sky?

Valuable Features Phone Assistant is very useful, as is the Service Portal. • Room for Improvement Occasional outages, but they're usually resolved very quickly. • Customer Service and Technical Support Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. • Previous Solutions We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service. • Initial Setup I was not part of the initial set-up, so I can't speak to that.

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What is ShoreTel Sky?

ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
ShoreTel Sky customers
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
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