ShoreTel Sky Competitors and Alternatives

The top ShoreTel Sky competitors are
    Read reviews of ShoreTel Sky competitors and alternatives
    3CX
    Reseller
    Founder / Manager
    Sep 17 2017

    What is most valuable?

    My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our... more»

    How has it helped my organization?

    One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension. Another example is the integration. An incoming call to the tech... more»

    What needs improvement?

    We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being... more»
    Microsoft
    Real User
    Senior Consultant at Unify Square
    Feb 27 2018

    What do you think of Lync Server?

    Disclaimer: the new version of Lync Server 2013, Skype for Business (SfB) Server 2015, has been released a few weeks ago. Licensing model is the same you had for Lync Server, with companies paying only Front End servers (i.e. the ones hosting user accounts and the core services for your infrastructure).  SfB contains some new features, including support for Back End availability based on AlwaysOn groups. I will write a dedicated post asap.      The costs related to Microsoft Lync are something that I have talked about more than once but this is the first time I try to summarize information in a single document. I will limit my reflections to on-premises organizations, because as I am writing, Lync Online has no serious support for Enterprise Voice (i.e. VOIP) and this...
    Consultant
    Consulting Partner at a tech services company with 51-200 employees
    Jun 22 2017

    What do you think of Digium Switchvox?

    Valuable Features: Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  • Improvements to My Organization: Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox • Room for Improvement: UI & UX of the Mobile App • Use of Solution: Experience with Switchvox is 6 years  • Deployment Issues: Deployment was easy, we encountered no issues  • Stability Issues: No • Scalability Issues: No none at the moment  • Customer Service: Great  • Initial Setup: Straightforward  • Implementation Team: In-house 
    IceWarp
    Real User
    Analista de TI na Viminas Vidros Especiais LTDA at a construction company with 201-500 employees
    Sep 11 2017

    What is most valuable?

    * Control * Versatility * Ease of use * Management * Costs far less than other solutions.

    How has it helped my organization?

    We have control over what was actually delivered in our email accounts, allowing us to control and know what was actually sent and received by the company. Clients have said they sent something and we could not be sure about delivery. It is... more»

    What needs improvement?

    Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way.
    Real User
    IT Security Analyst at a tech services company with 1,001-5,000 employees
    Nov 21 2016

    What is most valuable?

    The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company. This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of... more»

    How has it helped my organization?

    We now have the possibility to be hands-free by communicating with other people in the company. It has integration with LDAP and I do not have to pick up the phone to call someone. I can access my directory list to choose a person and make a direct phone call from my personal computer which can also be done by video. It also enables me to join meetings without... more»

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