ShoreTel Sky Archived Reviews (More than two years old)

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Office Manager with 51-200 employees
Sep 26 2016

What do you think of ShoreTel Sky?

What is most valuable?

Phone Assistant is very useful, as is the Service Portal.

What needs improvement?

Occasional outages, but they're usually resolved very quickly.

How are customer service and technical support?

Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful.

Which solution did I use previously and why did I switch?

We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service.

How was the initial setup?

I was not part of the initial set-up, so I can't speak to that.

What is ShoreTel Sky?

ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
ShoreTel Sky customers
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus