ShoreTel Sky Overview

What is ShoreTel Sky?
ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
ShoreTel Sky Customers
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
ShoreTel Sky Video

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Office Manager with 51-200 employees
Vendor
The Service Portal is useful feature, but there are occasional outages.

What is most valuable?

Phone Assistant is very useful, as is the Service Portal.

What needs improvement?

Occasional outages, but they're usually resolved very quickly.

How are customer service and technical support?

Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful.

Which solution did I use previously and why did I switch?

We moved to VoIP a little over five years ago, after having a traditional POTS system, and it was a great improvement in terms of capability and service.

How was the initial setup?

I was not part of the initial set-up, so I can't speak to that.
IT Director and Manager at a healthcare company with 51-200 employees
Real User
We like that we can use our own Cisco phones on their Sky network.
Project Specialist with 51-200 employees
Real User
Setup was very straightforward. Some network issues in the beginning but other than that, really no problems.

Valuable Features:

Shoretel Mobility, Phone Assistant, & ShoreTel Sky Portal are very easy to use.

Improvements to My Organization:

We have 15 branches that are now connected as though we are housed in the same building.

Use of Solution:

3 Years - ShoreTel Sky

Deployment Issues:

Some network issues in the beginning but other than that, really no problems.

Stability Issues:

Some intermittent connectivity issues are inherent with VOIP systems.

Scalability Issues:

No issues.

Customer Service:

Their customer service reps are very knowledgeable and responsive to any problems. 

Initial Setup:

Very straightforward

Implementation Team:

In-house
Director of Online Operations at a manufacturing company with 51-200 employees
Vendor
The portal is very good, but could use more function and streamline, especially in the call flow section.
Infrastructure Expert at a computer software company with 51-200 employees
Vendor
Easy management with many options
Business Analyst at a healthcare company with 51-200 employees
Vendor
Move your phone system to the Cloud
Recruiter with 1,001-5,000 employees
Vendor
Great product, always adapting

Valuable Features

Mobile unit

Improvements to My Organization

Allows us to work interactively through different locations.

Use of Solution

5 years

Deployment Issues

None.

Customer Service and Technical Support

Customer Service: Excellent. Technical Support: Excellent.