Siebel Reviews

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Real User
Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees
Sep 13 2016

What is most valuable?

Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally.... more»

How has it helped my organization?

We manage all of our client records and interactions currently with Siebel. We generate within Siebel all of our provisioning and billing orders and send it through our middleware to our billing and provisioning applications, as I mentioned... more»

What needs improvement?

The interactions with social networks can’t be managed with this application, so we can’t consolidate all our interactions in one place, so you can integrate an Omnichannel solution to cover that missing feature.
Real User
IT Architect at a financial services firm with 5,001-10,000 employees
Jun 26 2017

What is most valuable?

I have found the assignment management and contact management features the most valuable.

How has it helped my organization?

With the implementation of the "assignment manager," we are now able to automate assignment rules that we previously had in "hard." This feature allows us greater flexibility when incorporating new assignment rules.

What needs improvement?

Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The... more»

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