Siebel CRM Reviews

4.0 out of 5 stars
 (2)
Pratyush singh li?1414335283
Real User
IT Leader at a tech services company with 1,001-5,000 employees
Jun 10 2016

What do you think of Siebel CRM?

Valuable Features Opportunity, Siebel Marketing, Accounts and Service Request. • Improvements to My Organization We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM. • Room for Improvement User Adoption, User interface, Performance. • Use of Solution I have used Siebel for over 6 years before moving on to Salesforce. • Deployment Issues Lots of issues during deployment starting from installation of software to configuration to customization. • Stability Issues Yes, one of the feature PIM sync resulted in a memory leak after 200 concurrent users. • Scalability Issues Not really apart from the features mentioned above (PIM Sync). • Customer...
Anonymous avatar x80
User
Assistant Vice President at a financial services firm with 10,001+ employees
Apr 17 2018

What do you think of Siebel CRM?

Siebel CRM has a strong database model, workflow and integration tools. However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.

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What is Siebel CRM?

Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
Siebel CRM customers
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
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