We use the solution in sales and phone banking. We use its marketing module. It also helps us with analytics because we have the Customer 360 built into it.

We are using Siebel IP14. We have marketing and sales. We have marketers in the field going into the accounts and doing some promotions or activities there. We have the contracts, the stock of the accounts, and so on.

We use the solution in telecom and banking domains to enhance customer experience.

We are using Siebel CRM as a proper CRM for customer request management. For example, complete end-to-end requests to order fulfillment. 

We are in the enterprise business units and managing some of the product catalogs on Siebel CRM.

The solution is primarily used for guiding colleagues to develop new workflows and outlets. We also give certain instructions on how to utilize the system. From the business perspective, we use it for service and financial modeling and we use it in the call center model as well.  

We use the solution primarily for sales which includes prospect management, opportunity management, customer management, etc. As an insurance brokerage firm, we have various core technical processes like underwriting. We have also integrated Oracle EBS. There are different modules like the collection module and the on-claim module.

Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. 

We are system integrators, so we build and configure Siebel for our customers, but we also use it internally. 

We use Siebel as a CRM to capture all agent selling activity. We also capture backend orders received from other interfaces and send them downstream to be fulfilled.

We use this solution for order management. 

The solution is primarily on a salesperson's applications like a CRM to sell, create and track opportunities, sell products, and find our customers.

We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination.

We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer has.