Read the Latest Reviews for Siebel CRM

reviewer1265133

Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees

Jul 14, 2020

Good order management and accounts management, however it's quite a heavy solution

What is our primary use case?

We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination. We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer… more »

Pros and Cons

"The solution's order management pack is quite fantastic."

"The solution itself is very heavy."

What other advice do I have?

We're just an Oracle customer. I'd advise organizations considering the solution to get the right partner to implement the Oracle Siebel CRM for them. The partner will be even more essential if the company decides to go for a cloud-native version of Siebel CRM. I would rate them seven out of ten overall.

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Siebel CRM Reviews

What is our primary use case?

Pros and Cons

What other advice do I have?