Siebel CRM Overview

Siebel CRM is the #6 ranked solution in our list of top CRM tools. It is most often compared to Microsoft Dynamics CRM: Siebel CRM vs Microsoft Dynamics CRM

What is Siebel CRM?
Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
Siebel CRM Customers
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Siebel CRM Video

Siebel CRM Reviews

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Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees
Real User
Top 5Leaderboard
Jul 14, 2020
Good order management and accounts management, however it's quite a heavy solution

What is our primary use case?

We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination. We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer… more »

Pros and Cons

  • "The solution's order management pack is quite fantastic."
  • "The solution itself is very heavy."

What other advice do I have?

We're just an Oracle customer. I'd advise organizations considering the solution to get the right partner to implement the Oracle Siebel CRM for them. The partner will be even more essential if the company decides to go for a cloud-native version of Siebel CRM. I would rate them seven out of ten overall.