Siebel CRM Room for Improvement

Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees
The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things in and out of the cloud, and the solution shouldn't just run on an Oracle cloud either. they need to also ensure users can use any cloud provider, including AWS, Azure, Google, etc. The most important thing they need to do is offer cloud-native support. A lot of benefits that come with the cloud-native implementation can be realized. The solution needs to auto-scale and offer horizontal scaling. View full review »