Siebel CRM Overview

Siebel CRM is the #5 ranked solution in our list of top CRM tools. It is most often compared to Microsoft Dynamics CRM: Siebel CRM vs Microsoft Dynamics CRM

What is Siebel CRM?
Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
Siebel CRM Customers
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Siebel CRM Video

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Assistant Vice President at a financial services firm with 10,001+ employees
Apr 17, 2018
A strong database model which needs improvement in UX/UI
Siebel CRM has a strong database model, workflow and integration tools. However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.
IT Leader at a tech services company with 1,001-5,000 employees
Jun 10, 2016
Functionally is very rich with a lot of challenges related to user adoption and performance

What is most valuable?

Opportunity, Siebel Marketing, Accounts and Service Request.

How has it helped my organization?

We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM.

What needs improvement?

User Adoption, User interface, Performance.

For how long have I used the solution?

I have used Siebel for over 6 years before moving on to Salesforce.

What was my experience with deployment of the solution?

Lots of issues during deployment starting from installation of software to configuration to customization.

What do I think about the stability of the solution?

Yes, one of the feature PIM sync resulted in a memory leak after 200 concurrent users.

What do I

Technical Associate at a real estate/law firm with 10,001+ employees
Jul 7, 2014
Pros: integration, customization, escript. Cons: browser dependency

Valuable Features:

EAI, Workflows

Room for Improvement:

Make it browser independent

Use of Solution:

4 years

Deployment Issues:

Server may response very slowly if effective Load balancing is not done.

Stability Issues:

Yes, only when Server load becomes very high.