Siebel CRM Archived Reviews (More than two years old)

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IT Leader at a tech services company with 1,001-5,000 employees
Jun 10 2016

What do you think of Siebel CRM?

What is most valuable?

Opportunity, Siebel Marketing, Accounts and Service Request.

How has it helped my organization?

We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM.

What needs improvement?

User Adoption, User interface, Performance.

For how long have I used the solution?

I have used Siebel for over 6 years before moving on to Salesforce.

What was my experience with deployment of the solution?

Lots of issues during deployment starting from installation of software to configuration to customization.

What do I think about the stability of the solution?

Yes, one of the feature PIM sync resulted in a memory leak after 200 concurrent users.

What do I

What is Siebel CRM?

Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
Siebel CRM customers
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB