Its licensing is yearly.

The product is expensive. It has an elite price because it is an enterprise application.

The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive.

I do not directly deal with licensing and pricing. 

I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same.

Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.

This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce. There are big telcos who want to continue using Siebel using the latest version but because of the costing, they are not doing so.

We are only able to get costing information when we connect with one of the sales representatives from Oracle. This information should be included on the website. 

$5 million setup cost, our last day-day operation cost was approx $3 million for 3000 users.