The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks.

When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want.

It is a good solution. Siebel CRM is the number one CRM product in the world. It has many features and benefits.

Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.

Siebel CRM is used for distributing information between systems, trouble ticketing, and case management.

The flexibility is very good. 

It's very stable. The system rarely goes down. When you need it, it's there, ready to do. Other solutions don't have the same reliability.

It is scalable. 

The initial setup has gotten easier over time. 

The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge.

Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.

Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.

Due to the many features that are built in from a CRM perspective, it is the best product we have.

It's very stable.

The solution is scalable.

Upper-level support is great.

The solution's order management pack is quite fantastic. 

Customer and accounts management as well as subscription management are all great aspects of the solution.

Opportunity, Siebel Marketing, Accounts and Service Request.