Silk Central Customer Service and Technical Support

Giovanni Pistarini
Test Governance at Poste Italiane
The technical support is a very strong point for this tool. We have local support, here in Italy, and we speak directly to the project manager and the project owner. These calls happen monthly, and sometimes weekly. We have an open channel with Micro Focus to discuss the features and improvements that we would like to see in new versions of the software. Overall, it is very good support. View full review »
Cagin Uludamar
Application Architect at a financial services firm with 10,001+ employees
They respond very quickly and are very good in terms of product, technical info, and communication skills. View full review »
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