I certainly recommend the use of this solution. You can start using it quickly, and we have found that the software is easy to learn. The tool offers many ways to get the same information, so in the beginning some users are unsure. However, for the basic user, such as a tester, it is very simple and direct.

We know that there are open source tools in the market that offer the same level of functionality, but open source means that you need to invest more in support. The community is good, but in our experience it is not the same as a good vendor.

If you are an enterprise site that needs a real customizable test and defect management solution, one that is easy to use and with a good level of out-of-the-box functionality and integration options, Silk Central is a good choice.

Also if you are not an "enterprise" operation, take in to consideration the fast startup to implement it.

Add mid-level expertise of SQL or ORACLE procedures to your support team and you can satisfy any management requests.

Check for other tools in market. There are other better options available in market.

Every Waterfall and Agile project should be using Silk Central. Automated and manual tests are easy to deploy and to update. Writing and reading test specifications are clearer and faster.

As far as I know, Silk Central is widely used in many IT companies in Taiwan.

Install it and be happy.

This is one of the best product if you have to handle desktop & browser application to complete a flow.

It would certainly be worth the cost, but you need to be committed to using it long term. Only then would you actually know the real features of the product and how they can be helpful.