Silk Test Customer Service and Technical Support

Malli Bharathi M
IT Service Delivery Manager Testing and RPA at a transportation company with 1,001-5,000 employees
With respect to technical support, anytime we have reached them and received a ticket, we get a response within twenty-four hours. It's quite good, and in cases where they were not able to clarify they reschedule our call based on a convenient time. View full review »
SrinivasPakala
Performance and Security (SAST & DAST) Test Engineering Manager at CGI
The technical support is very good. If we're ever stuck, and we do sometimes get stuck on a few things, they're able to reply to us in a timely manner and their advice is quite good. We've been satisfied with the level of support we've been given. View full review »
Ray Andrews
Director at Traydaht ltd
Technical support is very responsive. They'll get back to you quickly. They fix the issue in a manageable timeframe. They get back to you quickly and intend to work carefully with you. Silk Test support has always been and continues to be very good. View full review »
Find out what your peers are saying about Micro Focus, SeleniumHQ, SmartBear and others in Functional Testing Tools. Updated: March 2020.
408,459 professionals have used our research since 2012.
Arno Krause
Delivery Lead Testing at a tech services company with 1,001-5,000 employees
We've had our ups and downs using the program but the technical support is okay and I am happy with it. View full review »
Find out what your peers are saying about Micro Focus, SeleniumHQ, SmartBear and others in Functional Testing Tools. Updated: March 2020.
408,459 professionals have used our research since 2012.