Sisense Customer Service and Support
FernandoMorote
Senior Software Engineer/BI Data Analyst at a analyst firm with 501-1,000 employees
They have a very good customer support team. We have biweekly meetings with them and they are very helpful.
Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
Technical support at Sisense is good.
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Sridhar Adduri
Business Intelligence Specialist at University of Central Missouri
The solution's technical support team is good.
View full review »Buyer's Guide
Sisense
March 2024
Learn what your peers think about Sisense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,319 professionals have used our research since 2012.
it_user5220
Senior Manager of IT at a retailer with 1,001-5,000 employees
Customer Service:
Customer service has been excellent.
Technical Support:Technical support is very good. The rapid development of the product has some features that are new even to the tech support staff.
View full review »CG
Chris Grimsley
Business Intelligence Manager at a tech services company with 10,001+ employees
Support is very responsive and clearly one of the strengths of Sisense. I have always received a fast response and the staff is very helpful.
View full review »it_user605247
Manager, Advancement Information Services at NC State University
Customer Service:
Customer service is very good and responsive.
Technical Support:Technical support is good.
View full review »it_user210372
Product Owner of Business Intelligence at a computer software company with 501-1,000 employees
Customer Service:
Excellent. I am confident I will receive a response within the same day and usually much sooner than that.
Technical Support:Technical support has been superb. We had a fairly complicated security implementation, and they helped guide our developers through all the nuances.
View full review »it_user545385
Vice President of Information Technology at a manufacturing company with 51-200 employees
We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very professional and knowledgeable. You get to speak to a level 2 or 3 individual rather than starting at Level 1 and hoping the person knows how to handle the case. I am very satisfied with the Technical Support.
View full review »it_user255201
Director of Commercial Solutions with 51-200 employees
Customer Service:
Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly responsive. An excellent partner through the evaluation process - far more so than any other vendor we dealt with.
Technical Support:Excellent. Our eval process we fairly detailed and specific. We leveraged support from Sisense's technical folks on multiple occasions and they were always knowledgeable and helpful.
View full review »it_user765495
Senior IT Project Manager at a government with 5,001-10,000 employees
Customer Service:
The Sisense customer service group is fabulous. They answer all our questions and respond to our concerns in an efficient, effective manner.
Technical Support:Top notch.
View full review »it_user688287
Staff Business Data Analyst/ Business Data Manager
it_user436872
Director, Business Operations at a university with 51-200 employees
Technical support is very responsive and helpful in providing links to various solutions to problems and questions that arose from using Sisense.
View full review »it_user191007
Section Editor: Print Software at a printing company with 51-200 employees
The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we haven't had to rely on them much. We don't find this is the kind of tool that requires a lot of help because it is easy to learn and deploy.
View full review »it_user285666
Senior Data Architect at a marketing services firm with 51-200 employees
The customer service provided by Sisense is excellent. It's clear that the company is invested in their clients successfully implementing and using their product.
This isn't a company that stops caring as soon as they have your money.
View full review »it_user316401
Business Analyst at a media company with 501-1,000 employees
I’d like to highlight the good and quick support, which always tries to find a custom solution for any issues either by mail or even screen sharing session. Important requests are handled with high priority and are usually fixed quickly.
View full review »it_user283770
Director of Information Systems at a logistics company with 51-200 employees
Customer Service:
Excellent customer service both pre-sales and post.
Technical Support:Technical support has been very responsive. If they can't answer immediately, we receive prompt email responses with the result / code to solve the problem.
View full review »it_user183096
Techno-Functional Consultant at a tech consulting company with 51-200 employees
Customer Service:
Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take forever to be taken care of and communication is sometimes lacking.
Technical Support:Adequate. The team of engineers are adequately skilled to deal with whatever we throw at them.
View full review »it_user1122
Infrastructure Expert at a tech services company with 1,001-5,000 employees
From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I had. The reps were very knowledgeable about the product.
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it_user303936
Network & Systems Administrator at a non-tech company with 1,001-5,000 employees
I rate technical support extremely high. They put a lot of effort into support; guys even write plugins to enhance system functionality.
View full review »Buyer's Guide
Sisense
March 2024
Learn what your peers think about Sisense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,319 professionals have used our research since 2012.
Buyer's Guide
Download our free Sisense Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2024
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Buyer's Guide
Download our free Sisense Report and get advice and tips from experienced pros
sharing their opinions.
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