Skybox Security Suite Customer Service and Technical Support

Randy Watkins
Director, Security Architecture at a tech services company with 51-200 employees
I've only had to call in twice, and the first-line support was able to resolve the issue within around 10 minutes. It was a pretty quick phone call, and it was immediate. Their tech support has been phenomenal. View full review »
Sharath K
Sr. Consultant at a tech services company with 10,001+ employees
The technical support is only telephoning. While I do have a local contact with whom speak, more often it's via the telephone. They do have a fairly decent turnaround time. I wouldn't rate them as the best people around in terms of turnaround time, but it's fairly decent. I haven't had too many negative experiences with them so I would rate them fairly satisfactory at the moment. View full review »
Informat54af
Information Security Consultant at a insurance company with 1,001-5,000 employees
On a scale of one to 10, I would rate Skybox technical support at about eight. It's not perfect, but good. They are not always able to answer questions on first contact but the questions always get answered. The answer is not always what I want to hear, but they do get answered. View full review »
Informatb8c7
Information Security Architect with 201-500 employees
Excellent. They're right on top of it. Very reactive. View full review »
Vishal Bindra
CEO at a tech services company with 51-200 employees
Technical support is not something which I would rate very high. Support is available but they need to ensure that they bring in their local team to give us support. I wouldn't say that it is bad, but it's not top-notch. View full review »
SeniorIn877a
Senior Information Security Analyst at a energy/utilities company with 501-1,000 employees
The technical support is not good. I would rate them as a three out of 10. View full review »
Gerhard Schwegler
Networks Vice President at a tech services company with 1,001-5,000 employees
We are still in project mode, and we have direct contact. View full review »
Lisa Niles
Director of Solutions Integration at a tech services company with 51-200 employees
Technical support is excellent. View full review »
Andrea Ghislandi
CEO at a tech services company with 51-200 employees
Technical support is good. View full review »
ITSecurid7a6
IT Security Specialist with 10,001+ employees
It is sufficient. View full review »

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