Skybox Security Suite Customer Service and Technical Support

AbdulMohsin
Solution Architect at a tech services company with 51-200 employees
When I am working on a deployment or on a PoC, and I see an issue with the software that is not related to the configuration, I open a ticket with the support team. I am not always satisfied with the support that they provide. In general, I am satisfied, but there are different teams within Skybox that handle different modules. The firewall management team is the best, the network assurance team is very good, and the vulnerability and threat management team is not so good. Sometimes, I get the wrong person and I have to escalate the ticket to the highest priority and get the engineering team on it. With change management, I have only had technical support in regards to a single client. View full review »
Informat54af
Information Security Consultant at a insurance company with 1,001-5,000 employees
On a scale of one to 10, I would rate Skybox technical support at about eight. It's not perfect, but good. They are not always able to answer questions on first contact but the questions always get answered. The answer is not always what I want to hear, but they do get answered. View full review »
Vishal Bindra
CEO at a tech services company with 51-200 employees
Technical support is not something which I would rate very high. Support is available but they need to ensure that they bring in their local team to give us support. I wouldn't say that it is bad, but it's not top-notch. View full review »
Learn what your peers think about Skybox Security Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.
SeniorIn877a
Senior Information Security Analyst at a energy/utilities company with 501-1,000 employees
The technical support is not good. I would rate them as a three out of 10. View full review »
Ashish Paliwal
Information Security Officer at Sony Corporation of America
We were never in touch with technical support. I can't speak to how helpful they were. We had a team that dealt with technical support, but I don't recall ever hearing from them about how good or bad the service was. View full review »
reviewer725601
Enterprise Architect - Information Security at a transportation company with 5,001-10,000 employees
Reaching out to the solution's technical support wasn't in my remit. I'm the enterprise architect, so I don't get involved in tech support issues. View full review »
Pawan-Kumar
Product specialist at Rah Infotech Pvt Ltd
We have not had to contact technical support. View full review »
Lisa Niles
Director of Solutions Integration at a tech services company with 51-200 employees
Technical support is excellent. View full review »
Learn what your peers think about Skybox Security Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,350 professionals have used our research since 2012.