Skype for Business Reviews

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Real User
Senior Consultant at Unify Square
Oct 11 2016

What do you think of Skype for Business?

Intro and Scenario Some months ago, Microsoft added to its Office 365/Skype Online offer Cloud PBX with PSTN calling (Public Switched Telephone Network is the aggregate of the world's circuit-switched telephone networks).  Cloud PBX gives the capability to connect Skype for Business (S4B) Online users to the PSTN with no existing on-premises deployment. Your telco, in such a scenario, could be Microsoft itself but this kind of solution involves some interesting downsides. Microsoft should be able to offer phone numbers in many different countries that have dissimilar regulations and that will have different carriers and providers, each one trying to offer something more interesting than competitors. The alternative to the...
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Mar 13 2017

What do you think of Skype for Business?

Enterprise voice in the cloud I've used Skype Business (name change from Lync) in two companies. In one of them I was introduced to it as, "problematic." Now, having used it for months, multiple times a day for video, voice and chat, I never had a problem with it.  Voice calls - great quality if it was with someone in the same building or half way across the globe. No fuzzing or dropping.  Video calls - same. Great quality. No big drain on the computer so I could do other things. Again, good quality for the same building or globally.  Chat - what to say here apart from, it worked. Chat is a nice feature if you want to keep a history of messages.  (source: Skype.com) Meetings - we managed to get +10 people, all from various locations, on different systems, using...
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User
Senior Voice and Network Manager
Apr 16 2018

What is most valuable?

We like the easy provisioning of Skype for Business Conferencing. Also, we like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier.

What needs improvement?

* We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone. * We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so. * Our user base has struggled for adoption, as using Skype audio is not a very consistent experience due to the diverse networks that they are... more»
Vendor
Head of Strategic Portfolio Management team at a comms service provider with 1,001-5,000 employees
Jan 28 2018

What do you think of Skype for Business?

Improvements to My Organization Voice quality improvement, especially when used for over 40 minutes. • Valuable Features File sharing and email invitations for a conference. I can have a meeting with  people at the opposite end of the Earth, sharing documentation; it is quite easy. • Room for Improvement Click to call: I should be able to make a desktop phone call when I click a member of my directory. There are other applications that enable making calls by clicking in the Lync directory. • Use of Solution One to three years. • Stability Issues Rarely, a chat message is sent very slowly. • Scalability Issues No scalability issues. • Customer Service and Technical Support Good. • Initial Setup I didn't set it up. • Other Advice I rate it eight...
Consultant
Unified Messaging Consultant at a engineering company with 10,001+ employees
Nov 22 2017

What do you think of Skype for Business?

Valuable Features IM Audio/video Federation Public telephony RGS  The public telephony feature reduces hard phone costs and RGS is like a call centre feature. • Improvements to My Organization Reduced the capital cost on the hard phone. • Room for Improvement End user enhancement: There are few codes in the back-end from the vendor which need to improve, be enhanced, like application sharing for remote party to access the machine, and can be easily accessed by tools, such as CAD design. This is one of the examples. • Use of Solution Nine years starting from its 2005 version. • Stability Issues There have been a few issues working with vendor. • Customer Service and Technical Support An eight out of 10. • Previous Solutions No. • Initial Setup It...

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What is Skype for Business?

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
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