Skype for Business Reviews

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MartinFooks
Real User
Owner at CyberFooks
Mar 23 2020

What is most valuable?

The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it. If you actually see in Skype For Business that they're online and free, and you just put your question into there, it's a lot faster. The increase in productivity for messaging people is the number one reason for using it.

What needs improvement?

With respect to installing it in a large multinational, I find that installing it so that it gives decent performance across the company, can be a bit of black science. The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue. That's not just an issue with Skype For Business. That's pretty much across the board with unified communication… more»

What other advice do I have?

I definitely recommend the product. If you are in a complex distributed environment, with offices with varying levels of connection and various different bandwidths of connections and latency, that it's worth spending the extra money to get someone who really knows their stuff with respect to unified communications to set up Skype For Business across their organization. Someone that understands… more»
Real User
Developer at a photography company with 1-10 employees
Jul 12 2020

What is most valuable?

The solution connects to meetings pretty well. I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time. It's very useful that the solution can save conversations.

What needs improvement?

The implementation could be improved. In my case, I don't necessarily pick up audio, so I have to dial in. I have two connections. One is a visual and one is strictly for audio calls. Some other users aren't experiencing that issue. It's inconsistent and I'm not sure why. I also can't say with certainty that this is a Skype problem or if something else is causing the discrepancy. There seems to be… more»

What other advice do I have?

We're just a customer. I'd advise other organizations that the implementation is pretty smooth as far as installations go, so they shouldn't be afraid to give it a try. Using it is very straightforward, and it just sits on your desktop as an icon, so it's easy to access when you need it. Overall, I'd rate the solution eight out of ten.
Find out what your peers are saying about Microsoft, Cisco, TeamViewer and others in Virtual Meetings. Updated: June 2020.
426,772 professionals have used our research since 2012.
Balbino
Real User
Analyst at Leripe Construtora
Jun 10 2019

What is most valuable?

The use of video conferencing is an excellent tool to avoid the expenses associated with displacements of professionals who need to be in a meeting with other members… more»

How has it helped my organization?

Communication is the main way to reduce delays and work better. By facilitating access to a more effective means of communication, we have better clarification between… more»

What needs improvement?

The use of multiple users making calls from both audio conferencing and video conferencing requires a good connection to the internet. If one of the users has a poor… more»

What's my experience with pricing, setup cost, and licensing?

To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program. These features include audio conferencing… more»

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What other advice do I have?

Skype Business is the best program that performs this type of service, and it is a benchmark in the market. For communication needs among users who are in the habit of… more»

Which other solutions did I evaluate?

We had already known about the quality of this tool before joining the service, so we did not evaluate other options.
Rajeev Jha
Real User
Database Manager at Wartsila India Ltd
Nov 13 2018

What is most valuable?

I really like the meeting feature. It is the feature that is used the most in our case. It is really helpful because it reduces our company's travel expenses.

How has it helped my organization?

Our employees use this solution for a communal space for decision making. We can gather a meeting online, and make global decisions. It saves trouble, and it saves us time.

What needs improvement?

Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution. In addition, we would love to implement a whiteboard to the solution. It would be very helpful… more»

What's my experience with pricing, setup cost, and licensing?

We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution.

What other advice do I have?

It is a really good tool, with almost of the the features on the level of expertise that we need. We would love to see upgrades with whiteboards, architecture diagrams, and such. Apart from that, it… more»

Which other solutions did I evaluate?

We were aware of Cisco Webex, and other similar solutions. But, we had Skype with the Microsoft Suite of products. We find that the Microsoft agility will be better, the support is better, and based… more»
Marc Spicer
Real User
Director Of Technology at UNCF
Jun 18 2020

What is most valuable?

I use the chat feature to communicate with my staff, which is very helpful. I'm in a different area of the building than my support team, so a lot of my communications… more»

How has it helped my organization?

Pre-COVID, we did not use it as much as we do now. Post-COVID, however, all of my staff meetings are now done through the visual interface.

What needs improvement?

Going forward, I would like to see better call quality and reliability.

What's my experience with pricing, setup cost, and licensing?

The cost of Skype for Business is incorporated into our Office 365 licenses.

Which solution did I use previously and why did I switch?

Different parts of our organization were using Skype and Zoom, and we are trying to standardize the use of solutions for virtual meetings. Zoom is being used for external… more»

What other advice do I have?

I would rate this solution a six out of ten.

Which other solutions did I evaluate?

Microsoft Teams is slated to replace Skype and Skype for Business. It will have a more seamless interface between it and Outlook and the Office 365 suite. It is… more»
John ONeill
Real User
Principle consultant at Active Data Consulting Services Pty Ltd
Dec 13 2018

What is most valuable?

The audio and the screenshot sharing is quite strong.

What needs improvement?

I think sometimes the connectivity needs improvement. Sometimes people have connectivity issues. Once you are running, it's terrific. But, there are unexpected dropouts occasionally. The reliability is not 100%. For example, we had a call… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing. I get a feeling that smaller… more»

What other advice do I have?

If you have Office 365, you should give it a "go" and try it!

Which other solutions did I evaluate?

I looked at GoToMeetings. It is a good solution, and it has a few nice features. Skype for Business has better video and audio quality.
Akash Mukherjee
Real User
Manager Global Business Development at Trigent Software Ltd
Jun 29 2020

What is most valuable?

The calling features are the most valuable, especially now as we are working remotely because of this pandemic. The screen sharing aspect is also a valuable feature. For example, if we need to explain something internally or deliver a presentation internally, being able to share the screen is a huge… more»

What needs improvement?

We have issues with the Skype bandwidth, particularly for external meetings, which is why we also use Google Meet. Also, the sound quality of Skype is not great - there is a constant background humming noise. Clarity is essential, especially in our planning meetings. We can't rely on Skype for that… more»

Which solution did I use previously and why did I switch?

We currently use both Skype and Google Meet. Google Meet is very user friendly with good voice quality. We can record our calls and then share screens when we're making a presentation. It's an easier solution than Skype even though we use both platforms. For our external client meetings we use… more»

What other advice do I have?

I would rate this solution a six out of 10.
Consultant
Manager, Quality and Process Excellence at a tech services company with 10,001+ employees
Apr 16 2020

What is most valuable?

The most valuable feature is stability.

How has it helped my organization?

Skype for Business and video conferencing makes it easier to work from home.

What needs improvement?

The quality of calls has to be improved. I don't know whether it is a server problem that is taking away from the quality, but I have found that it is sometimes poor. We have had trouble with scalability when trying to host large meetings.

Which solution did I use previously and why did I switch?

I have been receiving meeting invitations from outside of our organization using other solutions, such as Webex. When I attend those meetings I use their software.

What other advice do I have?

I would rate this solution a nine out of ten.
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Skype for Business Questions

What is Skype for Business?

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.
Also known as
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Skype for Business customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

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