Slack Primary Use Case
I categorize Slack as a modern workstream collaboration and automation tool. The simple use cases are peer-to-peer or group chats and collaborating in channels. I might create a channel based on certain needs, like a project or a particular subject, but it's not just chat, there are also features like the sharing of information and knowledge. I also use Slack for document collaboration.
Then you get into more advanced features for tools with things like automation, such as being able to integrate with ServiceNow. This ITSM platform opens up tickets and automatically creates a channel where service teams can easily communicate about that event or that outage if it's a high-priority ticket.
View full review »We use the solution to collaborate with other teams. As a product manager, I need to engage with the engineering team, marketing department, and account executives.
The solution suits collaboration, where multiple people work on the same issue. We use it for integration with Google Drive and Zoom. It syncs up with the official Google account. So, I get notified through Slack whenever I have a meeting or if somebody shares a particular document on Google Drive. It also tells if somebody leaves a comment on a document on Google Drive. I also use it to connect with my internal IT team.
SP
reviewer2254248
Principle Product Manager at a healthcare company with 10,001+ employees
I used it for managing competition-related matters, as well as for handling announcements regarding new products or services. It was also a go-to platform for tracking logs related to ticketing and service issues that required urgent attention, as well as for internal tasks like software deployment and operationalizing services promptly.
Buyer's Guide
Slack
March 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
SS
Shivendra S.
Senior Director of Engineering - Information Security at Apna
Slack is primarily used for communication, file sharing, and sometimes for Huddle, which is similar to a Zoom call within Slack. You can start a call with the person directly.
View full review »We use the tool for project collaboration within our team. It helps us manage our daily activities. We've also integrated Slack with other tools to schedule our meetings. I'm unsure if we're currently using a professional or standard license, as there may be some limitations. Overall, we're utilizing it mainly for collaboration purposes.
View full review »SP
SriRao
Associate Member at IIM Lucknow Alumni Association
We primarily use it for internal communication and coordination. Mostly, we were using it to share information and then, you know, use it more as a repository for exchange and communication among users.
So we were using it more like an alternative to email, at least for all internal conversations and coordination. That's one. And mostly to share info and share docs, etcetera.
View full review »My organization uses it for collaboration and updates. We use it for meetings. Slack can be integrated with Confluence, Google Meet, and Zoom. We use it for important events. We constantly check Slack for updates from our bosses, CTO, and CEO.
View full review »We use the solution to manage communication within our organization.
View full review »I work alongside other departments, and we use Slack mainly as a source of communication.
View full review »I use the product to chat and huddle with company members.
View full review »I use the tool to communicate with my team because we work remotely since COVID.
View full review »I use the solution to communicate with the developer community. If I have any issues, I reach out to them for troubleshooting. I also use the product to know about upcoming tool upgrades. We use the solution as a community to reach out.
View full review »I use the solution mainly for chat. I go on spontaneous calls with colleagues. We also have channels for specific topics or customers and share workspaces with partners. Some of our partners also use Slack. So, we use shared workspaces and channels, which is a very good way to stay in contact with them.
View full review »We're using Slack to communicate with other partners outside of our company. In most of the cases, it's for external communication.
View full review »I use the solution for communicating with all the teams. We can communicate with people from other countries.
View full review »We use it for internal communication, and we also use it for external communication or customer relations.
View full review »We use Slack for communication and announcements.
The solution is deployed on-premises. We have around 65 people using this solution in our company.
View full review »OD
Oluwakorede Daramola
CTO at UnblockAfrica
I mainly use Slack as a collaborative chat, video and audio tool. I am able to set up a Slack room for different purposes and have all major stakeholders collaborate in real time. I enjoy the functionality on Slack that enables my team members to edit and collaborate on documents simultaneously.
View full review »AK
Ashvit Khandare
Cloud Engineer, Content Writer at Planet Flora
I use Slack for team collaboration.
View full review »We use Slack for communication, file sharing, meetings, text messages, etc. Slack has been so helpful for us.
View full review »JK
reviewer1318287
IT Test Manager at a transportation company with 10,001+ employees
We are using Slack for web conferencing. It is primarily for external communication with one of our suppliers.
View full review »RA
reviewer1023507
Software engineering manager at a university with 1,001-5,000 employees
We use the solution for basic communication such as chatting.
View full review »RC
reviewer2223561
Senior Engineering Manager at a wholesaler/distributor with 5,001-10,000 employees
We use Slack for Team communication and also for channel alignment functionality. We also use the solution for monitoring. Meaning that we integrate it with other workloads that we have in the cloud, so that we can monitor.
View full review »RS
reviewer2219454
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
The tool helped us with collaboration. Another use case for us was ticketing, where people who needed to take action could be informed immediately on Slack rather than over the conventional mechanism of emails. You need to look over hundreds of emails and then realize that there is a ticket. You can also collaborate to get document reviews done and avail feedback immediately rather than exchanging and putting it in our systems.
View full review »SS
Savvas Socratous
CS/Retention Manager at Catchpoint LTD
We use Slack for general communication, conference calls, and sharing screens because we have people working from different countries.
There are 53 people using Slack in our organization.
The solution is deployed on-premises.
View full review »IM
reviewer1055544
Analyst at a government with 5,001-10,000 employees
We used Slack for all of our internal communications during the COVID pandemic.
View full review »PC
Patryk Ciesielski
Devops engineer at a tech services company with 11-50 employees
I use Slack for communication with my colleagues.
View full review »DF
reviewer2220822
PhD Researcher and Data Scientist at a healthcare company with 1,001-5,000 employees
We use the tool to communicate with the design team, and exchange links, and code needs. I use it for collaborating with outside spaces.
View full review »BN
reviewer1420620
Product Development Manager at a tech services company with 11-50 employees
We use the product in the office for communication. It's our main channel for any communication.
View full review »AE
reviewer1850925
Associate at a financial services firm with 1,001-5,000 employees
Slack is our main source of collaboration and we use it for all internal messages.
View full review »SP
Sangeeta Panigrahi
Chief Executive Officer at aximind
Our internal team primarily used Slack for communication with each other. If two or three people were working on the same modules then they were able to share code and work together.
View full review »We primarily use it for sharing official documents and compositions instead of using platforms like WhatsApp. Although we haven't utilized it for meetings, the main purpose behind creating and using it is to streamline the sharing of official information within our team.
View full review »OD
reviewer2225250
Senior BA at a financial services firm with 11-50 employees
We use the solution for communication within our internal teams and with external organizations.
View full review »YS
Younggi Seo
Security Analyst at Cloocus
I use it if I want to search for information from Kubernetes communities, and then I chat with someone who already has knowledge or knows about Kubernetes. I use it to talk to people using other software like Kubernetes.
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VladanKojanic
Project Manager - Business Consultant at Comtrade System Integration
We are using Slack to collaborate between employees, as many of them are working from home. While I personally started using it a couple of years ago, it has been about a month since all of our employees began using it.
View full review »I use Slack primarily for communications. This includes communicating with individuals as well as grouping people into cells to work on specific parts of a project. We don't use the features beyond just the basic communicative side of it.
View full review »MB
Mutheeswari Bose
Full-Stack Python Developer at Optisol
We use it with our clients for sharing files and for communication.
View full review »CR
reviewer1323006
Senior Project Manager in Group Application Architecture at a tech services company with 5,001-10,000 employees
We use Slack for having meetings with one of our vendors.
View full review »SL
Sumant Luhar
Tech blogger at Blogospedia
I use Slack to communicate mainly for content related tasks with clients as they find it easy and quick to keep track of all of the on-going projects. Most importantly, it helped me to communicate with other content writers whenever I have to work in a team for a particular content project.
View full review »HP
Harshit Pahuja
Operations Manager at Be You Plus
It's our organization's chatroom where workflows and information are passed. We use Slack for communication within teams.
View full review »SA
Suleman Ahmad
Works
We are using Slack for all office internal communications — to create polls, reminders, notifications for builds, etc.
View full review »DS
Wezen
Semantic Asset Management at Wezen
I use it every time. For professional and personal use. Their integration is a game changer, and the UX is really great.
View full review »SS
reviewer2206407
Marketing specialist at a tech vendor with 51-200 employees
We use Slack for internal communication between cross-functional teams.
View full review »The idea of using Slack was to keep non-business related talks from business talks. In Slack, you have different channels where you can set topics, therefore people will not divagate on a specific subject.
View full review »Buyer's Guide
Slack
March 2024
Learn what your peers think about Slack. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.