Slack Reviews

Filter by:Reset all filters
industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
rating
Loading...
Filter Unavailable
Andy Owusu Sekyere
Real User
Desktop Support Analyst at a non-tech company with 51-200 employees
Oct 16 2017

What is most valuable?

The channels feature is the selling point for me. Being able to create a conversation for both public and private purposes… more»

How has it helped my organization?

I was the president of a college event planning organization. Being able to have a conversation with my executives… more»

What needs improvement?

Archiving for direct messages made tracking back conversations very difficult once the group started to grow large. From… more»

What's my experience with pricing, setup cost, and licensing?

I had a relatively small team, so I didn’t have to worry about pricing and licensing. I only encountered pricing… more»

If you previously used a different solution, which one did you use and why did you switch?

We were initially using email and IM chat to communicate. We switched because the conversations became unorganized and… more»

What other advice do I have?

I think Slack is a very creative application to help unify communication across all team sizes. I will definitely suggest… more»
Harshit Pahuja
Real User
Operations Manager at Be You Plus
May 06 2019

What is most valuable?

I really liked the Slack bot and its integration with partners to make the work easy and with proper flow. We can create a group also.

How has it helped my organization?

Slack has been very useful in our organization for doing communications and passing on pieces of information.

What needs improvement?

* I think it's the best till now and the Slack team is doing well. * It will be great if they can start using the offline mode chat. Once we are… more»

What's my experience with pricing, setup cost, and licensing?

You can have a free trial also for Slack, and its pricing depends on the features and team size you want to go with. The pricing is good, and it's… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using Google Hangouts before Slack.
Find out what your peers are saying about Slack, Symphony, Facebook and others in Enterprise Social Software. Updated: May 2019.
339,526 professionals have used our research since 2012.
Gabe Geltzer
Real User
CEO at a tech services company with 1-10 employees
Aug 28 2017

What is most valuable?

The most valuable features are the ability to communicate instantly and create channels. I can create a channel called… more»

How has it helped my organization?

We can group conversations around different issues. The issues are entirely created by us, in-house. It works well for a… more»

What needs improvement?

I would like to be able to notify users that they have messages that need their immediate attention. If Slack picked up… more»

What's my experience with pricing, setup cost, and licensing?

It is free for us.

If you previously used a different solution, which one did you use and why did you switch?

We did not have any previous solutions.

What other advice do I have?

It is essential for small team communication.
Pavel Rephiah
Real User
SRO Development Manager
Jan 28 2018

What do you think of Slack?

How has it helped my organization?

We are able to manage various channels by different locations and subjects, and it integrates with Google Drive.

What is most valuable?

Channels File sharing Works well on mobile

What needs improvement?

Notifications.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No stability issues, works perfectly.

What do I think about the scalability of the solution?

I haven't notice any scalability issues.

How is customer service and technical support?

Tried to find information about advance settings for notifications, but did not find what I was looking for.

Which solutions did we use previously?

We used Skype. We switched because our parent company uses Slack, and we…
Luciana Montivero
Real User
Sales Developer at a tech services company with 1-10 employees
Apr 16 2018

What is most valuable?

Its integration with different apps is a great feature. Also, for a deconstructed environment, bots, GIFs and customizable emojis are a great fun for the IT team!

How has it helped my organization?

It has definitively made an improvement on our productivity. Information does not got lost in hundreds of less important messages. If you want something about a specific topic, you just go to that channel, scroll a bit, and eventually you will… more»

What needs improvement?

Slack could add additional and better integrations. There is a lot of room for improvement here. Also, notifications are not as good as they could be (especially for mobile).
Suleman Ahmad
Real User
User
Mar 14 2019

What is most valuable?

In my opinion, the integrations feature is the most powerful feature because some issues are of immediate priority and we want to get the notification promptly, and through the Jira plug-in, we are getting those.

How has it helped my organization?

Previously, we were using Skype and HipChat, but the issue was we had bad notifications systems, so that's why we shifted to Slack.

What needs improvement?

I think the login feature needs to be improved most because I've been having an issue with logging in to the desktop app for more than six months, but still, it's not been resolved.
Real User
Head of Operations at a tech services company with 1,001-5,000 employees
Nov 02 2017

What do you think of Slack?

How has it helped my organization?

Slack is a very robust, flexible platform, which allows for a lot more, not just chat.

What needs improvement?

Some features and plugins can be pretty obscure or difficult to deploy.

For how long have I used the solution?

Two years.

What was my experience with deployment of the solution?

It came pre-installed but also has a nice web interface. We did have difficulty deploying some features and plugins.

What do I think about the stability of the solution?

We have had no issues with stability.

What do I think about the scalability of the solution?

We have had no issues with scalability.

How was the initial setup?

It came pre-installed, so we did not need to do any setup on our part.

What about the implementation team?

Neither,…
Wezen
Real User
Semantic Asset Management at a tech vendor with 11-50 employees
Nov 13 2018

What do you think of Slack?

What is our primary use case?

I use it every time. For professional and personal use. Their integration is a game changer, and the UX is really great.

How has it helped my organization?

Process made easy Collaboration between teams increased Productivity is now largely increased: top.

What is most valuable?

Integration with Phantombuster, Box, and many many more.  Now, teams can do much more and proactively with Slack.

What needs improvement?

We can't improve the perfection.  The pricing is OK. The UX is wonderful. They could improve the calling quality.

For how long have I used the solution?

Three to five years.
See 1 More Slack Reviews

Articles

User Assessments By Topic About Slack

Find out what your peers are saying about Slack, Symphony, Facebook and others in Enterprise Social Software. Updated: May 2019.
339,526 professionals have used our research since 2012.

Slack Questions

Slack Projects By Members

What is Slack?

Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.

Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.

Slack customers

Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe

BUYER'S GUIDE
Download our free Enterprise Social Software Report and find out what your peers are saying about Slack, Symphony, Facebook, and more!

Sign Up with Email