Slack Reviews

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Sergio Yazyi
Consultant
IT Strategy & Change Consultant at a energy/utilities company with 1,001-5,000 employees
Mar 29 2017

What is most valuable?

* Managing notifications * Status updates * Reminders * Selective involvement in conversations with relevant threads when they are of value *... more»

How has it helped my organization?

* Increased productivity avoiding email "chat" and creating space for focused conversations which are topic or action oriented * Increased... more»

What needs improvement?

Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion. Slack has... more»

Which solutions did we use previously?

* Email * Mailing lists * Forums * Internet relay chat * Wikis In the cases where it fits best with the team, Slack can be a replacement and... more»

What other advice do I have?

Consider the resistance to text based communication of people not used to it and those with a fear of transparent communication who are worried... more»
Andy Owusu Sekyere
Real User
Desktop Support Analyst at a non-tech company with 51-200 employees
Oct 16 2017

What is most valuable?

The channels feature is the selling point for me. Being able to create a conversation for both public and private... more»

How has it helped my organization?

I was the president of a college event planning organization. Being able to have a conversation with my executives... more»

What needs improvement?

Archiving for direct messages made tracking back conversations very difficult once the group started to grow large.... more»

What's my experience with pricing, setup cost, and licensing?

I had a relatively small team, so I didn’t have to worry about pricing and licensing. I only encountered pricing... more»

Which solutions did we use previously?

We were initially using email and IM chat to communicate. We switched because the conversations became unorganized and... more»

What other advice do I have?

I think Slack is a very creative application to help unify communication across all team sizes. I will definitely... more»
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Mindi Rosser
Real User
Social Selling Strategist & Social Media Marketing Programs Manager at a consultancy with 1-10 employees
Apr 19 2017

What is most valuable?

Direct messaging and having conversations in channels. I love the channels feature, because it allows you to sort... more»

How has it helped my organization?

We have slashed our internal emails by 30% and streamlined the tools we use for instant messaging.

What needs improvement?

The profile feature needs improvement. There is little room to add details to this section. It would be nice to be able... more»

What's my experience with pricing, setup cost, and licensing?

Stay on the free version and use PaperBot in every Slack channel to "archive" conversations. This helps you work around... more»

Which solutions did we use previously?

I used Skype for instant messaging and LinkedIn/Facebook groups for community engagement. Skype is clunky and has an... more»

What other advice do I have?

If you're looking for an asynchronous/real-time communications tool, you will not find any app that comes close to Slack.
Cathy Patalas
Real User
Marketing Manager at a tech vendor with 11-50 employees
Mar 31 2017

What is most valuable?

* Channel conversations, because it's an easy way to get to a few people or a whole team at the same time. * Private... more»

How has it helped my organization?

Everyone's up to date with what's going on in our product development, marketing and sales. We communicate faster and... more»

What needs improvement?

I would like to see if someone has already read my message, but that's just a whim, not really a necessary must-have... more»

What's my experience with pricing, setup cost, and licensing?

We're using the free version and some people from our team wish that the message history had not been removed, so if... more»

Which solutions did we use previously?

We used a number of solutions which were really only a feature of a bigger product.

What other advice do I have?

Definitely give Slack a try.
Anonymous User
Real User
Editorial Director at a media company with 501-1,000 employees
Mar 22 2017

What is most valuable?

The integration with third-party automation services such as IFTTT and Zapier has significantly boosted productivity.... more»

How has it helped my organization?

It has encouraged more transparent communication, getting more staff members exposed to and involved in different areas... more»

What needs improvement?

Many of the advanced features and integrations are built with developers in mind. More functionality and integration... more»

What's my experience with pricing, setup cost, and licensing?

The free version can do pretty much everything you need it to. You'll have to pay if you have a large team or if you... more»

Which solutions did we use previously?

We did not previously use a different solution.

What other advice do I have?

Make a significant effort to get user buy-in right from the start. If people see it as just another system, not a... more»
Anonymous User
Real User
Quality Engineer II at a tech vendor with 201-500 employees
Mar 31 2017

What is most valuable?

The feature that is most valuable is the ability to be a part of multiple Slack channels that are all specific to our needs i.e. a product,... more»

How has it helped my organization?

The quick line of communication, most certainly improves the functionality of our organization. Discussions can happen at the drop of a hat, in... more»

What needs improvement?

I'd like the ability to re-organize the channels in my list. You can favorite a channel but you can't organize them in a specific order, that... more»

Which solutions did we use previously?

We were using Gchat as a source to speak to each other but channel functionality is very important in Slack.

What other advice do I have?

Providing API connections to your bug database and any other database that you use, can give you updates and links inside of a channel, which is... more»
Michaela Prouzova
Real User
Community Engagement Manager at a tech vendor with 11-50 employees
Apr 24 2017

What is most valuable?

I appreciate the ability to create multiple private or open channels.

How has it helped my organization?

* The ability to create ad hoc channels for certain projects has made us more effective. * The mobile app allows us to... more»

What needs improvement?

There seems to be several minutes of delay between getting notifications on the Mac OS app and then receiving them on... more»

What's my experience with pricing, setup cost, and licensing?

I would recommend considering staying on the free version. It does limit you in terms of the history of communication... more»

Which solutions did we use previously?

We used Skype before Slack. We switched because Slack offered: * The ability to create multiple channels * A more user... more»

What other advice do I have?

Once you sign up, try keeping things clean by creating multiple channels. This will ensure that individual... more»
Pravin Uttarwar
Real User
CTO at a tech services company with 11-50 employees
May 10 2017

What is most valuable?

The valuable features are mainly group chat, calling, easy sharing of attachments, and pinning items. These might be... more»

How has it helped my organization?

Communication with clients became easy. Different groups for different teams helped a lot in the planning and... more»

What needs improvement?

I believe they can improve upon ‘calling’, which was introduced recently.

What's my experience with pricing, setup cost, and licensing?

Slack is actually rewriting the rules on SaaS pricing. It’s free for basic use and offers some awesome features at no... more»

Which solutions did we use previously?

We were using Skype. We switched mainly because maintaining different client organizations is pretty easy on Slack.... more»

What other advice do I have?

I am not sure if someone is looking to implement a product like Slack, but if someone is really looking for it, then... more»
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Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.

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