SmartBear TestComplete Customer Service and Technical Support

Jim Ma
Senior Automation Test Analyst with 10,001+ employees
Technical support is excellent. View full review »
Sachin Gulmadagkar
Senior QA & Test Manager, Head of Test Automation at a tech services company with 501-1,000 employees
Customer Service: Average Technical Support: Good View full review »
Julio De Lima
Lead QA Engineer at a retailer with 1,001-5,000 employees
Eight out of 10. View full review »
SoftwareDev895
Software Developer at a retailer with 1,001-5,000 employees
Customer Service: We never needed customer service. Technical Support: We never needed technical support. View full review »
SunilBabu
Test Automation Engineer at a energy/utilities company with 10,001+ employees
We had multiple technical training sessions which were helpful and almost all the answers are in the community. View full review »
Harry Mc Kay
QA Manager with 201-500 employees
I didn’t require any technical support. View full review »
Mohd Zeeshan Zakee
QA Automation Lead at a tech services company with 501-1,000 employees
We used tech support for some specific third-party grids we had to automate. The support was average and we ended up creating our own automation solution for that piece of automation. View full review »
Amit Olitzky
QA Team Manager at a tech vendor
Customer service and technical support responsiveness are high. Everyone is very professional. View full review »
Deva Veluchamy
Test Automation Lead/Consultant at a tech services company with 1,001-5,000 employees
Customer Service: Customer service and technical support from SmartBear is more responsive. Active SmartBear forums are available to get clarification. Technical Support: Customer service and technical support from SmartBear is more responsive. Active SmartBear forums are available to get clarification. View full review »
Janne Rytinki
Senior Consultant at a tech services company with 10,001+ employees
Support calls were helpful at the beginning, and I haven’t used the support since then. View full review »
William Brigham
Test Automation Specialist at a tech vendor with 201-500 employees
The level of technical support leaves a lot to be desired. The only way to get support is via email, therefore problems that could take a matter of minutes to solve by phone or web conference can sometimes take several days. View full review »
SqaTeamL85bc
SQA Team Lead at a tech vendor with 51-200 employees
Community is very helpful. View full review »
Architec3bd8
Architecture Analyst at a tech company with 5,001-10,000 employees
I would rate the level of technical support as excellent. View full review »
Larissa Severo Matos
Analista de TI Sênior/Teste de Software at a tech vendor with 1,001-5,000 employees
Good, I only needed it once. View full review »
Afroz Ulla Khan
Test Analyst
I would give technical support a rating of 8/10. View full review »

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