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SmartBear TestComplete OverviewUNIXBusinessApplication

SmartBear TestComplete is the #3 ranked solution in our list of top Test Automation Tools. It is most often compared to Tricentis Tosca: SmartBear TestComplete vs Tricentis Tosca

What is SmartBear TestComplete?

TestComplete is a powerful and robust automated testing tool for mobileweb and desktop  applications. Quickly and easily create accurate and repeatable tests across multiple devices, platforms and environments – regardless of experience level. It supports multiple languages, modern control sets and integrates with open source frameworks and tools like Selenium, SoapUI and Jenkins.

SmartBear TestComplete Buyer's Guide

Download the SmartBear TestComplete Buyer's Guide including reviews and more. Updated: September 2021

SmartBear TestComplete Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

SmartBear TestComplete Video

Pricing Advice

What users are saying about SmartBear TestComplete pricing:
  • "The licensing costs are in the range of $1,000 to $3,000."
  • "This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
  • "It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."

SmartBear TestComplete Reviews

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MM
Test Automation Architect at Watronix Information Technology Ltd
Real User
Top 20
Speed, configuration consistency, and accuracy of tests with fantastic results

Pros and Cons

  • "In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
  • "To bring it up to a 10, I would be looking for the addition of some key functional API testing."

What is our primary use case?

I built it for a demonstration for my team and it's currently dealing with procurement as far as cost, et cetera. The demonstration deals with how the tool is easy to use for desktop and web applications and, of course, web applications on mobile devices as well. No mobile device applications yet. I was able to spend that also using the TestComplete cloud. Instead of building my own grid, I used the test Selenium cloud, which you could use selecting different platforms and different web browsers per platform and you could span them across multiple devices and that was extremely helpful. Building is the hardest part about the frameworks because there's really no right way to do it.

How has it helped my organization?

In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great. Because we use JavaScript, we convert to JavaScript and then we just expand it from there and that was wonderful. The easiest way to start the test case or test scenario for design purposes is to put it on record, click it and I start messing with the automation. I was very impressed because I didn't have to step out of bounds of TestComplete and that's the kind of tool I've been looking for since I've been automating.

What is most valuable?

The most useful feature is the name mapping. It allows me to not have to worry about the object's name; I just use my alias.

This affected the way my client's organization functions in several ways. Number one is the consistency of the versioning. Everyone's using the same tools, same kind of code, same kind of coding methods. In case somebody's sick or out, another team member can pick up where they left off and keep going. 

It's also great because that record feature is not for the mindless. The recording plate is not only there to help you start writing the test, it helps you as a tester or an engineer understand the business mindset of how they built the application. You have to go in yourself and click around. Then, it puts everything in code and then helps you understand. We were testing sites like pharmacies, hotels, insurance providers, and other commercial companies like PetSmart. That's where I was using it and that's where the conformity got a lot better.

What needs improvement?

I was going to say load and performance but I really didn't get a chance to get into the load and performance part of TestComplete.

I can sense there's still a little bit more room for improvement in terms of making the whole testing process easier. Because it was desktop first, it kind of focused on COTS-based testing and API's because everyone's using it at the moment.

To bring it up to a 10, I would be looking for the addition of some key functional API testing. What I mean by key is like the video streaming or a consistent flow of data being used and then how much can it handle and how much API testing can it do because that's where the load and performance comes in. The API testing is where I would see a lot more improvement.

For how long have I used the solution?

I've been using this solution on and off for about four years. About a year in total.

What do I think about the scalability of the solution?

I have to say that scalability is pretty sufficient for now. I'm the test architect for the company and I have eight employees under me and we are all using the solution.

How are customer service and technical support?

I would rate my experience with tech support as 10 out of 10. I had two emails and two calls with tech support. Within five minutes, my problem was solved. They were immediately aware of what I was having difficulty with and then showed me the right way to implement the solution.

Which solution did I use previously and why did I switch?

We've been using Selenium with Java and it's too hard to manage the framework because everyone's changing it because they're running it locally and then they'll put it off the grid, but locally, they're building on the machine. I incorporated a Docker and I containerized the test framework so that now, new employees can go and just install the container but then there's still that engineering mindset. They want to go out and play, so it's just hard to manage. With TestComplete it's all encapsulated in one.

How was the initial setup?

The initial setup was very straightforward. I didn't experience any bugs, glitches, or crashing. I was running 16 tests at one time using half of using my grid and half using the cloud and everything was running fine. I had to test and see if TestComplete could actually go on a Selenium grid and it did.

Which other solutions did I evaluate?

We're still kind of in the evaluation phase. The new requirements are still in development. So we're using this time to hang up our testing environment. 

We're looking for more COTS-based tools or tool so we don't have to do as much management. We want a tool that does the management as versions up and then we just lock it down.

What other advice do I have?

My advice to others is: If you're looking for speed, configuration consistency, and accuracy of tests with fantastic results, go get TestComplete. If you're starting with it, you'll see how much more you can expand on it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Raju YN
QA Architect at a computer software company with 5,001-10,000 employees
Real User
Top 10
Easy set up and test creation but the test object repository needs improvement

Pros and Cons

  • "The reporting is ready to use and doesn't require any setup."
  • "The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."

What is our primary use case?

We have what we call a UK tax related application. We are using the solution to automate some functional cases of the application. Use case wise, it's usually used more on the accounting side, which is the main purpose of the application. With the available functional testing of workflows, we are able to have accountability there.

What is most valuable?

The solution's most valuable aspect is how easy it is to create tests. For example, recording options.

The reporting is ready to use and doesn't require any setup.

We can easily create test suites without much trouble. For example, by using the UFP test, we can directly create a test suite. 

What needs improvement?

The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools.

For how long have I used the solution?

I have three or four months of experience on the solution. I am an architect on technical optics. Different teams work on the project as well. I mentor them sometimes as part of my job. As far as hands-on experience goes, I can say I've only actually been using it for a few months. It hasn't been more than that.

Our company as a whole, on the other hand, has been using the solution for the better part of four or five years now.

What do I think about the stability of the solution?

We haven't had any problems with stability. It's reliable. We haven't witnessed any bugs or glitches. It doesn't seem to crash on us or to freeze.

What do I think about the scalability of the solution?

The solution is scalable. There are no issues in that sense. If a company needs to expand out the solution they can do so easily. We can add as many artifacts as we want.

I'm not sure if we have plans to increase usage in the future.

How are customer service and technical support?

I've never used technical support, so I can't speak to how good technical support is.

How was the initial setup?

The initial set up was not complex. I can say it's straightforward due to the fact that we have started out relatively small. We have gradually developed it. We continue to build it out all the time. That made it simple. This was important for us, as our team didn't have too much experience with the solution. 

The deployment was handled by my IT team. I did not handle the deployment personally.

What about the implementation team?

The implementation was handled in house by our own teams.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It's not too expensive as a solution. We're satisfied with the billing so far.

What other advice do I have?

I'd rate the solution seven out of ten.

If you compare it with competitors, the object identification needs to be improved. It also needs to ensure that going forward it supports new technologies. We are seeing a lot of new technologies coming up. It's important that test companies support these new advancements. If they do, then it will give testers a reason to try them out and hopefully adopt the solution. It's a win-win.

The solution is also great for language flexibility. It's important to support a number of languages to help increase user adoption.

I'd recommend this solution to other organizations. It's one of three I'd recommend for sure based on the pricing and feature offering it has. Of course, this is just a recommendation n terms of a commercial tool. Open-source tool recommendations are a whole other question.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
542,029 professionals have used our research since 2012.
Vallalarasu  Pandiyan
Test Architect at a tech services company with 1,001-5,000 employees
Real User
Top 5
Great AI features with good cloud scaling and helpful technical support

Pros and Cons

  • "The initial setup is pretty easy and it's quick to deploy."
  • "If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."

What is most valuable?

The artificial intelligence aspect is very useful for us.

Scaling to a cloud environment is very easy.

Scriptless approaches are very flexible compared to other scriptless automation tools.

The object identification for legacy applications that are very old can still be automated by TestComplete. The object identification is very powerful.

The stability has been good in the latest versions.

Technical support is quite helpful and they have a good community you can look for answers in as well.

The initial setup is pretty easy and it's quick to deploy.

What needs improvement?

We have something called Name Mapping in TestComplete it is the only Name Mapping that is available for TestComplete. If they allowed two Name Mappings, or run Name Mapping in run time, that would be ideal.

TestComplete has its own XPath Identifiers. It auto-identifies the XPath of the application. If that engine could better identify more XPaths automatically and make the process more flexible, that would be better. 

Code analysis would be helpful. If they could give us a code analysis feature, similar to something called Ranorex Coach (which will give us auto-suggestions of how to use certain things), that would be ideal. In Tricentis, they have a feature whenever we identify an element or automate an element, they give a unique identification element that the tool notes when we map. Here, we don't have a feature that can mention the unique object identification kind of stuff. We need to highlight it on screen and then we need to check it. 

For how long have I used the solution?

I've used this product for more than eight years or so.  It's been a while. 

What do I think about the stability of the solution?

The solution is now very stable. Four or five versions previous to the latest, if I recall, in version 10 or 11, it had some issues. However, now it is highly stable. Currently, there's nothing to worry about in terms of the stability of the product.

What do I think about the scalability of the solution?

The solution can be scaled across the cloud. It can be scaled using the automation framework.

How are customer service and technical support?

Technical support is good. Either we can raise a technical support ticket with them, which gets answered in 24 hours or we can use the very good community that they have. Whenever we post a query, we are able to get the answer easily from the community. It's very helpful.

How was the initial setup?

The installation is very simple. In just five minutes we can install it and we don't need to do any settings for resetting - such as, for example, how we do it for Selenium or other tools. We don't require much time to deploy it. In no more than five minutes it is installed and ready to go.

What's my experience with pricing, setup cost, and licensing?

The price is moderate. It's not the cheapest or the most expensive if you compare it with other competitors. It's okay. 

What other advice do I have?

My company is a partner of TestComplete. I am a senior test architect in our organization.

If a company has an ecosystem and they need to automate the web, desktop, or mobile, then TestComplete is the right tool. Even if they need enterprise application automation, it's very easy. On top of that, using a scriptless approach will save a lot of time. However, users are not limited to that. They can use Python, JavaScript, VBScript, or other kinds of options. You can import external Python libraries inside it, which will give additional capabilities to the tool. It's been very useful.

Overall, I would rate it at a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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AJ
Sr. Technical Manager - Testing Solutions at a tech services company with 1,001-5,000 employees
Real User
Top 20
A flexible all-in-one testing solution

Pros and Cons

  • "TestComplete is simple, it's a very easy-to-use tool."

    What is most valuable?

    TestComplete is simple, it's a very easy-to-use tool. It offers credibility and value for the money. A basic license is roughly $4,000 and you can add flexible components on top of it. 

    If you want desktop testing, you can add-on a desktop license. If you want web testing, you're going to want to add-on a web license — there's a lot of flexibility, you just need to pay for what you use. There are no irritating subscription models.

    People are able to quickly use the platform and with a variety of scripting languages, including Python and JavaScript — all the modern scripting languages are supported. It doesn't just rely on VB script like UFT.

    It's very flexible and robust in that way. I have seen many of our clients quickly adopting the tool with all the scripting languages. 

    Recently, they've been building a lot of futuristic features, for example, AI Self-healing is one of the interesting features where they try to improve and cut down on maintenance by automatically correcting the arbiter. That's a really cool feature for keeping your object repositories up to date, and it can considerably bring down or control your maintenance costs to some extent, at least as far as the object repository goes.

    They also have some intelligent OCR features. They have a mini device cloud, for example, which allows you to run a testing tool and recently started supporting X spot. That actually goes well with selenium. You can reuse some of the scripts with other frameworks. They also acquired CucumberStudio a few years back. They have combined HipTest and Cucumber into one capability — CucumberStudio —, which is a great integration to TestComplete, that really becomes very seamless.

    What needs improvement?

    They're working on many features. Of course, the roadmap is not news to me, but yes, of course, they are working on different features.

    For how long have I used the solution?

    I have been using this solution for many years.

    What do I think about the stability of the solution?

    We have not faced any concerns with respect to the stability of the tool; at least we have not seen any major issues with the tool where it malfunctions or anything, never.

    What do I think about the scalability of the solution?

    It is a scalable solution. The beauty of TestComplete is that it's not tied to one scripting language. All the different scripting languages come with different abilities. You have different types of metrics and controls available with different scripting languages. That way we can drive our own framework. You can create many custom frameworks using TestComplete that will suit your organization. That's what we have been doing with many companies — it's an all-in-one solution.

    How are customer service and technical support?

    The technical support is excellent. We don't deal with them directly, but the feedback that I have received from different clients is that it's really excellent. They are always attentive —  That's a feeling I've always got from different clients.

    How was the initial setup?

    The initial setup is pretty straightforward. There's a good license server map for all those things — it's a fairly straightforward solution.

    What's my experience with pricing, setup cost, and licensing?

    The licensing costs are in the range of $1,000 to $3,000.

    What other advice do I have?

    We do a lot of consulting and training services for SmartBear. We try to educate the users in terms of the new features available in TestComplete so that they can do some smart automation. It's not just for automating some scenarios, you can optimize a lot of your effort.

    On a scale from one to ten, I would give this solution a rating of nine.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    VolodymyrNabok
    Quality Assurance Engineer at a computer software company with 201-500 employees
    Real User
    Top 10
    Works perfectly with the CUTE application and great for Windows OS, but not other operating systems

    Pros and Cons

    • "Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
    • "The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."

    What is our primary use case?

    I'm currently are trying to apply it to our software application.

    We use it for testing Windows applications for CUTE, based on the CUTE framework. For now, that's all we use it for because Complete does not suggest any other options that are appropriate for us. By that, I mean it doesn't seem to work with Mac OS, Android OS, and iOS.

    What is most valuable?

    I only have experience with Windows, so I find all the best features are for that operating system.

    Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well.

    The solution has a great feature called macro recording. With it, I can make it into a macro in a few of the languages Complete suggests. This is really useful for me, personally.

    What needs improvement?

    The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS.

    Right now, Complete can test only on native Android and native iOS applications.

    For how long have I used the solution?

    I've been using the solution for about a month. 

    What do I think about the stability of the solution?

    This tool is quite stable. I had only one crash, and I sent a report for this crash to technical support. Everything else seems to work perfectly. Aside from the one issue, we haven't had any other problems.

    What do I think about the scalability of the solution?

    I don't have any experience, unfortunately, with scalability. We use just one instance on one machine so I've never attempted to scale the solution. There's just one user on the platform right now.

    I am not sure if our organization will extend its usage in the future. We have a strong need to make this work on other platforms. We may switch to a different tool.

    How are customer service and technical support?

    I do have some experience with technical support. I've found a few answers to my issues on Smart BF5. I've also had assistance with the support engineers. So far, I've been satisfied with the level of support I have been able to receive. 

    Which solution did I use previously and why did I switch?

    I have used other solutions, including ALTA. It has good UI, but I don't know if you are really able to directly compare it to this solution. 

    How was the initial setup?

    The initial setup is straightforward. We found it simple and not too complex. Our team didn't run into any issues.

    For us, deployment took two to three days.

    What about the implementation team?

    We didn't use an integrator, reseller or consultant for the deployment. We handled the entire process ourselves.

    What's my experience with pricing, setup cost, and licensing?

    I'm not sure if there are licensing costs involved in the solution. We simply bought the product outright and started using it.

    What other advice do I have?

    I'm currently working with the latest version of the solution.

    My advice to others is to just decide if this tool is usable for your requirements. I spent a lot of time developing some tests, but then I understood that we actually needed more platforms. That's why we will switch to another tool. That's also why it's important to check your organization's requirements. Otherwise, like us, you may need to switch.

    I'd rate the solution seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Harold Rios
    Director at Finding
    Real User
    Top 5Leaderboard
    Good automation and with an easy setup and a nice interface

    Pros and Cons

    • "The solution has a very nice interface."
    • "Right now, when you buy the solution, you need to pay for one solution. You receive one set up and you install it and it's just in that one machine. It would be ideal if they could offer one subscription where you can connect to different machines with a group subscription."

    What is our primary use case?

    Mainly we use the solution for when we need to install or deploying in different applications, if necessary. We use it for testing for the most part.

    What is most valuable?

    It's a good solution. It works in Windows Operating System.

    The automation is very good.

    We can test an application across many programs with ease. We can test, for example, on Internet Explorer, or Mozilla, or Google Chrome, et cetera. 

    It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications. You don't need to do any different testing in different programs, you only have to do one test and replicate it in different programs.

    The initial setup is easy.

    The solution has a very nice interface.

    What needs improvement?

    The one issue we have is that the tool was installed in a local machine. Now, it's more popular when you use tools that work in online environments. It would be better if it was available on the cloud. We'd like to access it on remote desktops. I don't want to have to install it on every machine.

    It would be ideal if the solution could offer one subscription for time and one for life. Right now, when you buy the solution, you need to pay for one solution. You receive one set up and you install it and it's just in that one machine. It would be ideal if they could offer one subscription where you can connect to different machines with a group subscription. Or maybe they could offer different pricing. They need to be more flexible.

    For how long have I used the solution?

    I've only used the solution for maybe one or two months at this point. It hasn't been too long. It's relatively new.

    What do I think about the stability of the solution?

    The solution is stable. We didn't run into any issues. It has been good so far.

    How are customer service and technical support?

    The technical support is good. They are very responsive and helpful. We are quite satisfied with eh level of support they give us.

    How was the initial setup?

    The initials setup is not complex at all. It's pretty straightforward. It's easy. A company shouldn't have any problems with deployment.

    That said, it might be hard for a normal user. You need to do a few technical things. It helps to have a bit of knowledge on your side. Otherwise, you may run into issues.

    You only need one person to set everything up.

    What about the implementation team?

    We handled the deployment ourselves. We didn't need the assistance of an integrator or consultant.

    What's my experience with pricing, setup cost, and licensing?

    The solution doesn't have a very flexible pricing model.

    Which other solutions did I evaluate?

    I didn't look at too many other options, however, this one had a special advantage in that it works on the Windows Operating System.

    What other advice do I have?

    We're just customers and end-users.

    I'd advise new users to take a look at what they need. They need to know if they need something that can test on desktop or on mobile, et cetera. This is a good solution if you need something that works with Windows, for example.

    I would rate the solution eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Charles Netshivhera
    Integration Specialist at ABSA
    Real User
    Top 5
    Good regressions tool, SoapUI tools, and cross-browser capabilities

    Pros and Cons

    • "The most valuable feature of this solution is regression testing tools."
    • "The artificial intelligence needs to be improved."

    What is our primary use case?

    I use this solution for functionality testing, API testing, and performance testing.

    We are moving away from this solution to use Eggplant Functional.

    What is most valuable?

    The most valuable feature of this solution is regression testing tools.

    The SoapUI tools are very good, as well as cross-browser capabilities.

    The GUI is very good.

    What needs improvement?

    There is a problem with usability because the speed decreases, which could be an issue with scalability because of too many hits on the site. It depends on how distributed their systems are, and how well they can handle multiple connections.

    The artificial intelligence needs to be improved.

    For how long have I used the solution?

    I have been using this solution for between six and twelve months.

    What do I think about the stability of the solution?

    This is a good product in terms of stability.

    How are customer service and technical support?

    The technical support for this solution is always available. They have an online chat that is quick.

    How was the initial setup?

    The initial setup of this solution was quite smooth. It was not complicated and within a week it was working. It did not take long.

    What about the implementation team?

    We performed the implementation in-house.

    What's my experience with pricing, setup cost, and licensing?

    This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team.

    Which other solutions did I evaluate?

    We have also been using Eggplant Functional, and the decision has been made to move forward with that solution, instead of SmartBear. It is not for technical reasons. I also find Eggplant to be a little bit pricey.

    What other advice do I have?

    This product is quite mature, able to compete with other products in the market, and I would highly recommend it. Overall, we're very pleased with the implementation.

    My advice to anybody who is considering this solution is to do a PoC and try this solution out. They can always reach out to me for help, and I can assist.

    The biggest lesson that I have learned from using this solution is that there is a lot of hard work going on behind the scenes with this tool, to make each customer's journey easier. This tool is simple to implement and easy to use. If you don't have much time to do a lot of reading then it is still easy to take each case and adopt it quickly.

    I would rate this solution a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    AO
    Project Manager at a computer software company with 51-200 employees
    Real User
    Easy to maintain tests, easy to use, and good support and documentation

    Pros and Cons

    • "It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
    • "There could be API interfaces with this tool."

    What is our primary use case?

    It is useful for functional testing, testing backend database, and frontend user interface.

    I am using the latest version.

    What is most valuable?

    It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained.

    It is a very easy-to-use tool. You don't have to be an expert in a specific syntax. You can just use graphical logic. If needed, it also allows you to apply some code. It is very useful from all perspectives.

    What needs improvement?

    There could be API interfaces with this tool.

    For how long have I used the solution?

    I have been using this solution for about 10 years.

    What do I think about the stability of the solution?

    It is very stable. Their tests are running fluently.

    What do I think about the scalability of the solution?

    We have three testers.

    How are customer service and technical support?

    I have contacted them, and I got a very fast response and solution. Their support team was very helpful. Every question was answered professionally and quickly.

    The help guides are also very useful.

    Which solution did I use previously and why did I switch?

    I had used a browser tool.

    How was the initial setup?

    It is very easy to install. It took about one hour to deploy the tool.

    What about the implementation team?

    I implemented it with the guidance and help of the support team. It can be done by the testing team without any help from a consultant.

    What's my experience with pricing, setup cost, and licensing?

    It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools.

    What other advice do I have?

    I would recommend this tool. You don't have to be an expert in this tool to start using it. You can start by using the help guides. It is very easy to understand how to make it work.

    I would rate SmartBear TestComplete a 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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