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ITCS user
QA Team Manager at MTS - Mer Telemanagement Solutions
Real User
Saves a lot of human resources by running full regression tests prior to each release.

Pros and Cons

  • "The database checkpoints detect problems which are difficult for a human resource to find."
  • "Customer service and technical support responsiveness are high. Everyone is very professional."
  • "Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
  • "Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."

What is our primary use case?

The primary use is to run regression tests on a call accounting system as a web application, which is running on a Windows operating system. The tests simulate user actions using UI and database verification.

How has it helped my organization?

The solution has saved a lot of human resources by running full regression tests prior to each release. In addition, during the years, many major bugs have been detected by the tool, and it has saved us the big expense of fixing problems after a release. Our confidence with the tool increased as releases were performed successfully, without any rejections from the field.

What is most valuable?

The database checkpoints detect problems which are difficult for a human resource to find. In addition, verification of UI items in all screens is also important task that consumes too
much manual resources.

What needs improvement?

Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work.

For how long have I used the solution?

Eleven years.

What do I think about the stability of the solution?

Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer service and technical support responsiveness are high. Everyone is very professional.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

The initial setup was straight forward. No issues at all during the setup stage.

What about the implementation team?

The implementation was in-house.

What was our ROI?

Our ROI is about $10,000 a year.

What's my experience with pricing, setup cost, and licensing?

The license price for a physical machine is cheap, and for virtual machine, it is very expensive.

Which other solutions did I evaluate?

We did not evaluate other solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ZS
Senior Test Consultant at a outsourcing company with 51-200 employees
Consultant
Top 5Leaderboard
Fast, stable, very well organized, and can find and interact with almost everything that exists on Windows

Pros and Cons

  • "It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
  • "I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."

What is our primary use case?

I used this solution mostly for a proof of concept. We have a lot of desktop applications with a lot of engines and customized framework. I used this solution to prove that it can interact with some old desktop applications or customized framework, where any other tool would not fit. 

What is most valuable?

It works very fine. It is fast on almost any machine, and it is also very well organized. 

I like its object mapping and its capability to find and interact with almost everything that exists on Windows.

What needs improvement?

I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately.

For how long have I used the solution?

I have been using this solution for maybe one year. 

What do I think about the stability of the solution?

It is very stable and easy going.

What do I think about the scalability of the solution?

I didn't come to that point. In my department, we had two users. 

How are customer service and technical support?

I didn't contact them.

How was the initial setup?

The initial setup was very straightforward. I have a lot of experience and knowledge. Therefore, it was very easy for me to switch to TestComplete, but I am not sure about a new person.

What other advice do I have?

I would definitely recommend this solution. I would rate SmartBear TestComplete an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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PN
Head of Digital & Cognitive Services at a tech company with 11-50 employees
Real User
Top 5Leaderboard
A quality product overall but some cross-browser issues must be addressed

Pros and Cons

  • "The ease-of-use and quality of the overall product are above average."
  • "In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."

What is our primary use case?

We use TestComplete for automation and functional testing — for support in the CI/CD pipeline. We also use it for cognitive solution application testing.

What is most valuable?

The ease-of-use and quality of the overall product are above average.

What needs improvement?

In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical. Overall, The internal customer feedback is above average.

For how long have I used the solution?

I have used TestComplete for almost one year.

What do I think about the scalability of the solution?

TestComplete is both scalable and stable.

How was the initial setup?

Deploying TestComplete was very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is a little above average — it could be lower.

Which other solutions did I evaluate?

Currently, we are not looking at any competition or changing or anything else.

What other advice do I have?

Price-wise, feature-wise, its ability to integrate with other products, and of course, scalability-wise, it's great. I would absolutely recommend TestComplete to others. 

On a scale from one to ten, I would give TestComplete a rating of seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RR
Sr. Consultant at a computer software company with 51-200 employees
Consultant
Top 5
Good technical support, but the cost of licensing is a little bit high

Pros and Cons

  • "The most valuable features are the desktop and mobile modules."
  • "The licensing costs are a little bit high and should be reduced."

What is most valuable?

The most valuable features are the desktop and mobile modules.

What needs improvement?

The licensing costs are a little bit high and should be reduced.

I would like the ability to automatically distribute web applications to all of the concurrent users.

For how long have I used the solution?

We have been using TestComplete for the past two years. 

What do I think about the stability of the solution?

The stability is good.

How are customer service and technical support?

The technical support is quite good.

How was the initial setup?

The initial setup is not too straightforward and not too complex. I would say that it's okay.

What's my experience with pricing, setup cost, and licensing?

The price varies depending on the plan that you choose. The option we chose was around $2,000 USD.

Which other solutions did I evaluate?

I am currently investigating the differences between TestComplete and TestLeft.

What other advice do I have?

TestComplete is a good product compared to other options that are on the market.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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