SmartBear TestComplete Archived Reviews (More than two years old)

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William Brigham
Real User
Test Automation Specialist at a tech vendor with 201-500 employees
Oct 29 2017

What is most valuable?

The most valuable feature is the ability for a non-developer to develop intelligent, robust, data-driven tests.

How has it helped my organization?

TestComplete has greatly improved our organization functions by allowing us to develop, manage, and execute many forms of testing in one central repository. Being able to develop, manage, and execute… more»

What's my experience with pricing, setup cost, and licensing?

No advice. I did not deal with the licensing and pricing.

Which solution did I use previously and why did I switch?

We previously used IBM Rational Functional Tester, Segue/Borland/Micro Focus SilkTest, HPE Mercury Quick Test Professional, and IBM Rational Robot. We switched because of the ability for a… more»

What other advice do I have?

TestComplete is a great product. It is a perfect fit for an organization that has a hard time finding testers with a development background and want to centralize the development, management, and… more»

Which other solutions did I evaluate?

I did compare the tool to IBM Rational Functional Tester, Segue/Borland/Micro Focus SilkTest, and HPE Mercury Quick Test Professional.
Vendor
SQA Team Lead at a tech vendor with 51-200 employees
Sep 28 2017

What is most valuable?

Name Mapping and finding objects at run time. I have no issue because its IDE is simple to use.

How has it helped my organization?

* License is less expensive than the other products available in the market. * I have automated the regression test suite of my company's product.

What needs improvement?

It has memory leaks. I have seven complete test projects, all of them loaded in one project suite. I don't know why memory increases when I just write the code and… more»

What's my experience with pricing, setup cost, and licensing?

They are changing the licensing structure which is really bad. TestComplete 11 supports all TestComplete modules in one license. TestComplete 12 has separate licenses for… more»

Which solution did I use previously and why did I switch?

I didn't switch from another solution.

What other advice do I have?

It's a really good product with minimal issues.

Which other solutions did I evaluate?

I have no idea.
Find out what your peers are saying about SmartBear, Micro Focus, Ranorex and others in Test Automation Tools. Updated: July 2020.
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Vendor
Analista de TI Sênior/Teste de Software at a tech vendor with 1,001-5,000 employees
Sep 17 2017

What is most valuable?

It has easy recording, understanding, and use without too much programming.

What needs improvement?

Should improve parts for desktop products.

What's my experience with pricing, setup cost, and licensing?

It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this. There are few representatives for this solution with little interest in selling it here.

Which solution did I use previously and why did I switch?

Yes, I had already used it. I changed because I did not have any solutions as close to the real thing as this. Free tools mostly do not resolve the problem.

What other advice do I have?

It is a great product. Just get advice before installation and everything will be much easier for you. I strongly recommend it.

Which other solutions did I evaluate?

Yes, JMeter.
Consultant
Senior QA & Test Manager, Head of Test Automation at a tech services company with 501-1,000 employees
Aug 25 2017

What is most valuable?

* SoapUI/ReadyAPI integration * Selenium integration * We run all of tests using TestExecute, this is just the executer for all TestComplete tests – command line version so can be integrated with any… more»

How has it helped my organization?

We did a POC for number of tools in past and eventually decided on TestComplete. We started with one tester and one test which we used to trigger manually. As the product matured, it added cross… more»

What needs improvement?

* Error handling features in the tool are a little limited * The tool currently is Windows only, would like to see it being implemented for Mac and Linux * Once the tests are created in one languages… more»

Which solution did I use previously and why did I switch?

No. We did a POC on multiple tools and TestComplete was our first selection

What other advice do I have?

The tool has great capability but also has great potential to demoralize if you implement it in incorrectly. Automated tests complement manual testing and doesn’t remove manual tests completely so I… more»

Which other solutions did I evaluate?

QTP, TOSCA, RATIONAL, RANOREX
Consultant
QA Automation Lead at a tech services company with 501-1,000 employees
Aug 24 2017

What is most valuable?

It's cross platform automation capabilities specially ranging across web, UNIX (via putty), and other systems.

How has it helped my organization?

TestComplete replaced QTP as the preferred choice of tool for the organization. It is much faster, works better across technologies (esp. Flex based UI) and is better compatible with newer technologies directly out of the box. We could have… more»

What needs improvement?

The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools like Notepad++. Performance is another aspect which can be improved.

Which solution did I use previously and why did I switch?

We previously used QTP, and later moved to TestComplete as it provided more out of the box support for newer technologies like Flex and AIR.

Which other solutions did I evaluate?

* QTP * Selenium
SoftwareDev895
Real User
Software Developer at a retailer with 1,001-5,000 employees
Aug 24 2017

What is most valuable?

The features of TestComplete that were most valuable to me were: * The ability to run a whole suite of tests automatically (which we did overnight) * The ability to create test scripts that were easy… more»

How has it helped my organization?

It would have been a huge task to have to run the test scripts manually, probably 12 hours straight. We were able to run tests on daily promotions of software so all software was tested every night… more»

What needs improvement?

We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses. This was because sometimes the… more»

What's my experience with pricing, setup cost, and licensing?

unknown.

Which solution did I use previously and why did I switch?

Nothing previous to TestComplete.

Which other solutions did I evaluate?

TestComplete was installed before I was hired, so I know nothing about this.
Julio De Lima
Real User
Principal QA Engineer at Capco
Aug 23 2017

What is most valuable?

Desktop and web application support. TestComplete fits almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications. It's an amazing… more»

How has it helped my organization?

Before using TestComplete on our projects, we used to use a lot of tools to automate our applications, such as Sikuli or Java Robot to automate desktop apps, and Selenium… more»

What needs improvement?

TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services. In a microservice world, this is a big flaw… more»

What's my experience with pricing, setup cost, and licensing?

Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool… more»

Which solution did I use previously and why did I switch?

I used to use HPE QTP but TestComplete has the same features, low price, and support for handling a lot of stacks. In addition, I don't need to use hundreds of plugins.

What other advice do I have?

Do a PoC and try to understand if TestComplete fits your context and requirements. Use the script-driven approach instead keyword-driven, because the former is more… more»

Which other solutions did I evaluate?

No, I did a PoC and discovered the pros and cons.
Vendor
Test Analyst
Jul 31 2017

What is most valuable?

One of the valuable features is object identification. It provides the different options to users so they can uniquely identify the objects.

How has it helped my organization?

By automating the regression test cases, it has increased effective testing process and reduced the cycle time.

What needs improvement?

I would like to see recovery scenarios.

What's my experience with pricing, setup cost, and licensing?

This is cheaper compared to other testing tools.

Which solution did I use previously and why did I switch?

When we started using this tool, only TestComplete provided the support of the automation for WPF objects.

What other advice do I have?

This is the best tool for GUI and Web Automation.

Which other solutions did I evaluate?

We evaluated other options QTP.
Vendor
Test Automation Engineer at a energy/utilities company with 10,001+ employees
Jul 27 2017

What is most valuable?

* Tests can be execute and run separately. * Runs in different remote machines. We have multiple versions of the software being tested. * Calls different operations… more»

How has it helped my organization?

We already have the UI smoke test and have integrated to our build system, which runs each day for multiple version of the product. This saves us a lot of time.

What needs improvement?

* Product is not stable enough and it crashes often The application under test is a complex scientific application developed in C++ & C# and use different technologies. So… more»

What's my experience with pricing, setup cost, and licensing?

The price is less, compared to other products, such as QTP.

Which solution did I use previously and why did I switch?

When I started at this company, they were using TestComplete.

What other advice do I have?

Get training and decide on a framework that suited for your application. It always depends on what you want to do with the tool.

Which other solutions did I evaluate?

We had a choice with Coded UI as we developed it using C#. However, TestComplete is the preferred choice one over coded UI, as it needed to grow more as a test tool.
Harry Mc Kay
Real User
QA Manager with 201-500 employees
Jul 27 2017

What is most valuable?

I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers.

How has it helped my organization?

We are consultants. So we simply provide an automated solution to a client, then move on. We don’t use the product in our day to day work.

What needs improvement?

The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT. In UFT, using descriptive… more»

What's my experience with pricing, setup cost, and licensing?

My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it. It makes it an excellent cost saving… more»

Which solution did I use previously and why did I switch?

I routinely use SmartBear, UFT, and SilkTest. I fit the application used to whatever my client requires.

What other advice do I have?

As with all tools, verify that it will do what you need for a reasonable price.

Which other solutions did I evaluate?

I use several tools.
Vendor
Architecture Analyst at a tech company with 5,001-10,000 employees
Jul 27 2017

What is most valuable?

Automated testing was used to validate security protocols for web applications.

How has it helped my organization?

It is easier to store and execute test cases, track test results, and save time with automation.

What needs improvement?

LoadComplete could be a little more user-friendly, but is still better than LoginVSI. Network issues sometimes made for poor connections.

What's my experience with pricing, setup cost, and licensing?

I tell people it is cheaper than ALM with the same features and better UI.

Which solution did I use previously and why did I switch?

We switched from HPE QC/ALM. It did not offer automation on the same scale.

What other advice do I have?

Make sure you have a large volume of testing to transfer. Otherwise, it is not worth the money.

Which other solutions did I evaluate?

We did evaluate other options, but I can’t recall which ones.
Jim Ma
Vendor
Senior Automation Test Analyst with 10,001+ employees
Jul 23 2017

What is most valuable?

It allows us to test both desktop and web applications. This is a very important feature for system integration tests, as we develop desktop applications, web applications, and a Web API using the same database.

What needs improvement?

It is very hard to read the test log generated by TestComplete Executor if the log file is very big. TestComplete Executor is a small tool for just running the TestComplete test framework (not for developing). In fact, this is an issue… more»

What's my experience with pricing, setup cost, and licensing?

The product is becoming more and more expensive. There are two types of licenses: locked and float. Locked license save more, but can only be used in a physical machine. Float licenses can be run in virtual machines.

What other advice do I have?

This tool is very easy to use and very powerful. It has a short test development circle and good technical support. There is an expensive license, but it could save more, as testers may spend more time achieving a certain test goal if using… more»

Which other solutions did I evaluate?

QTP, was very expensive when compared to TestComplete, many years ago.
Consultant
Senior Consultant at a tech services company with 10,001+ employees
Jul 15 2017

What is most valuable?

Valuable for us is the ability to identify objects by using Find methods. I am able to process whole pages at once rather than doing everything one by one.

What needs improvement?

Using object spy can be slow sometimes and seems to require a lot of resources.

Which solution did I use previously and why did I switch?

We used TestPlant eggPlant and are still using it for thick clients where objects are not available. The development speed for TestComplete is faster and more reliable when objects can be seen.

What other advice do I have?

Test the trial, then go for it. Keyword tests seem viable for straightforward test cases, but to create dynamic architecture you might want to stick only with scripts and drop Name Mapping. Keyword tests are easy and fast to record, but… more»

Which other solutions did I evaluate?

We went through quite a few of them. This product seemed best for usability and recording features.
Vendor
Quality Assurance Engineer with 501-1,000 employees
Jun 13 2016

What is most valuable?

It's easy to work with and doesn’t take much to get it setup to start working with it.

How has it helped my organization?

In my previous three positions, there was not a test automation solution in place. I was given the opportunity to explore options. Once I chose a solution, we were able to implement TestComplete and were able to automate about 90% of the… more»

What needs improvement?

This product continually improves and in v11, they now have Python support. This was something that I wanted and they provided it the latest version.

What's my experience with pricing, setup cost, and licensing?

One of the main reasons I went with TestComplete, besides the information that I already provided, was the cost for TestComplete and TestExecute. They make it very easy for large to small companies to implement without large costs. The… more»

Which other solutions did I evaluate?

I looked at various options like QuickTest Professional, Rational Functional Tester, and SilkTest.
Consultant
Software Quality Analyst I at Bentley Systems Incorporated
Apr 15 2016

What do you think of SmartBear TestComplete?

What is most valuable?

Object Browser is one of very powerful tool TestComplete provide which can see what processes are running in the memory.

How has it helped my organization?

This application is helping a lot in regression testing. If something in the application breaks, we get to know about it quickly, and this saves us time.

What needs improvement?

There

For how long have I used the solution?

My team has been using it for three years, and I've been using it for one-and-a-half years.

What was my experience with deployment of the solution?

Not at all. The framework was already in place with my team.

How are customer service and technical support?

Customer Service: It's very good. Technical Support: It's very good.

Which solution did I use previously and why did

Consultant
Systems Engineer at a tech services company with 51-200 employees
Apr 11 2016

What is most valuable?

For more than a year, I've been working on automation of functional testing, regression testing using TestComplete. It is a great tool and hard to learn and use. Pros: - It is similar to other tools like Selenium IDE you can record and play test scripts - Developer needed to create test scripts using VB Script, Jscript, Delphiscript etc - - QA perspective, helps test results logs helps in finding… more»

How has it helped my organization?

Recording the scripts and running the scripts should be available to all users. As a QA, I would like to use it by myself using the application recording and replaying the tests.

What needs improvement?

On some of the UI application pop up screens, Closing and opening screens etc.
Real User
Systems Test Manager at a transportation company with 1,001-5,000 employees
Feb 11 2016

What is most valuable?

Keywords-Driven frameworks and Data-Driven Testing (DDT) methodologies used for building effective frameworks.

How has it helped my organization?

The fact that the latest version can be used for mobile testing.

What needs improvement?

A more effective way in Objects Mapping for applications built on domains/platforms such as Sliverlight, and Citrix is needed.

What's my experience with pricing, setup cost, and licensing?

It is value for money, and different licensing options are available.

Which solution did I use previously and why did I switch?

Used some other products, but this was found to be the most suited for business requirements.

What other advice do I have?

Fig 1: Building of Automation Testing framework. Fig 2: Automation Testing Results
Consultant
Project Lead at Aspire Systems
Dec 29 2015

What do you think of SmartBear TestComplete?

Authored by Sabhari Murugan and Ujwal Unni from Aspire Systems Testing Community. Overview Software Quality is dependent on Test Automation for its ability to provide vast coverage with least possible resource. Having said that, automation has its own overhead and maintenance which requires additional effort. To reduce such additional effort, besides ensuring stability, robustness and increase the ROI - there are certain considerations to be focussed at different stages of the project. Here is an insight to such areas of considerations and how it can be dealt with ‘TestComplete’ – a potential test automation tool. What is TestComplete? Started as a tool that is preferred for Test Automation of Desktop applications, today TestComplete is one of the top…
Consultant
Technical Leader at a tech services company with 10,001+ employees
Nov 28 2015

What do you think of SmartBear TestComplete?

Valuable Features

It allows me to invoking an application and then to browse the application. I've done some good research with TestComplete along with Google Earth.

Improvements to My Organization

I was part of a systems architecture team and we were looking into various kinds of automation tools. We found this solution to be the most complete tool.

Room for Improvement

More APIs could be added.

Use of Solution

I used it for six months.

Stability Issues

I didn't encounter any stability issues in my short tenure, although I remember invoking the application twice although there is was an instance already open.

Customer Service and Technical Support

Customer Service: I haven't had to use customer service. Technical Support: I haven't had to use technical support. …
Vendor
Mobile QA Tester at a comms service provider with 1,001-5,000 employees
Nov 26 2015

What do you think of SmartBear TestComplete?

Valuable Features

I found the Keyword Test feature very valuable. Even with my limited programming knowledge, I was able to create automation tests using the Keyword Test feature. Also, the ability to create image based tests was extremely helpful, especially when automating tests for mobile devices.

Improvements to My Organization

TestComplete has enabled us to automate a lot of our tests for Android devices.

Use of Solution

I've used it for three months.

Customer Service and Technical Support

I would rate it 10/10. Every time I had a question or issue I couldn’t figure out, they were right there to help.

Initial Setup

Set-up was pretty straightforward.

Implementation Team

We implemented it through an in-house team.
Vendor
Senior QA Analyst at a financial services firm with 501-1,000 employees
Nov 26 2015

What do you think of SmartBear TestComplete?

Valuable Features

Data driven testing using Microsoft Excel Viewing properties of objects using Object Spy Organizing test runs using the Test Items page of the project editor

Use of Solution

For versions 8.X to 9.20.2460.7, I've been using TestComplete for about four and a half years.

Stability Issues

It seems to crash once every two to three months.

Customer Service and Technical Support

Customer Service: 7/10 Technical Support: 7/10

Initial Setup

For a node-locked license, it's pretty straightforward. For floating licenses, it's a little more complex because you have to set-up the license manager and do a little bit of configuration on the computers that use the floating licenses.
Vendor
Quality Assurance Specialist at a tech vendor with 201-500 employees
Nov 26 2015

What is most valuable?

With TestComplete, I can discover bugs faster and easier than testing manually. It eliminates the need for regression testing sessions as TestComplete can be set up to test automatically overnight against each day's build from programmers.

How has it helped my organization?

It has saved time by eliminating the need for manual testing. It's also led to the discovery of bugs that wouldn't have been found otherwise.

What needs improvement?

I'm completely satisfied with TestComplete 10, but looking forward to seeing what's in store for version 11!

What's my experience with pricing, setup cost, and licensing?

If you have any questions about licensing, Smart Bear's staff is very helpful!

Which solution did I use previously and why did I switch?

Previously, testing was performed manually. TestComplete was a great solution to automate the process.
Consultant
Test Automation Specialist at a tech services company with 501-1,000 employees
Nov 26 2015

What is most valuable?

* Object spy and object recognition are working very well, giving us a lot of possibilities. * Option to work in the same suite without changing from one project to another, which is better than HP QTP/UTF. * USEINIT feature is really nice (+/- like importing in Java)

How has it helped my organization?

It didn’t really change the way my organization works.

What needs improvement?

A test case design (schema) module would be nice.

Which solution did I use previously and why did I switch?

TestComplete was already in place when I arrived, but I know that they chose it because of the debugger and the fact that TestComplete recognizes more objects than QTP/UFT.
Haiping Gong
User
QA Automation Manager at a comms service provider with 501-1,000 employees
Nov 26 2015

What is most valuable?

The name mapping function to manage the objects across different web pages and the support for different web browsers are the most valuable features for us.

How has it helped my organization?

We use TestComplete to do the automation test on our product’s web UI. In total, over 500 test cases are written and the automation coverage is over 80%. This helps to reduce manual effort dramatically, and by using the same script, we can run the test on both IE and Google Chrome.

What needs improvement?

The scripts are saved as binary files on disk. This makes it troublesome to perform version control and merge it with the work that is done by other team members. I am not sure what the reason is that SmartBear chose to save the files as binary, but if they can change to plain text for the scripts… more»

Which solution did I use previously and why did I switch?

TestComplete is the first tool that I use for automation on UI and I have not used any other tools yet.
Vendor
Junior ASP/.Net Developer at a construction company with 501-1,000 employees
Nov 15 2015

What is most valuable?

Object-based recording, and data-driven testing. Separation of data into Excel files made tests modifiable by QA personnel with limited development experience, and object-based recording kept… more»

How has it helped my organization?

TestComplete's environment exposes a significant portion of its functionality to the command line, where execution details can be left to .bat files or Windows Scripts. This allowed us to schedule… more»

What needs improvement?

Native test result reporting does not provide overview reporting methods for tests that span multiple project suites. Features that allow for flagging a test as dependent on the result of another in… more»

What's my experience with pricing, setup cost, and licensing?

The licensing options for TestComplete both running a licensing server. This prevents users from running more sessions simultaneously than purchased keys. This can prove problematic if you want… more»

What other advice do I have?

My advice in regards to implementation would be to choose carefully which tests to automate, specifically focusing on lengthy procedures, tasks that require looping, or places where you want to test… more»

Which other solutions did I evaluate?

We also evaluated another SmartBear product called SoapUI. The change to TestComplete occurred because we changed our target from web applications to desktop.
Consultant
Systems Engineer at a tech services company with 51-200 employees
Nov 11 2015

What is most valuable?

The automation has improved over time, allowing it to integrate with other external tools for defect tracking.

How has it helped my organization?

The automation module helped us save time in regression tests.

What needs improvement?

It works by recording and playing a script for some part of development. However, there's no way of knowing where it failed. The developers needed help to correct these errors to script them in order… more»

What's my experience with pricing, setup cost, and licensing?

It's priced high, and they should look into it to make it more competitive.

What other advice do I have?

Check the price and compare to other available tools in the market and decide select the one best fits the needs.

Which other solutions did I evaluate?

We also looked at Selenium IDE, and chose it because it's cheaper.
Vendor
QA Manager at Airpush India Pvt Ltd
Nov 05 2015

What do you think of SmartBear TestComplete?

For more than a year, I've been working on automation of functional testing, regression testing using TestComplete. It's a paid automation tool. It's an little tricky to learn and use but quite similar to Selenium. You can use xpath, record and play to script test cases. Pros: - Similar to Selenium IDE, you can record and play test scripts - Similar to Selenium webdriver, you can create test scripts in VBScript, JScript, DelphiScript, C++Script or C#Script. (personally, I liked VBScript) - Test results logs helps in finding precisely the issue where test failed - Tests can be recorded in keyword driven or screen capture modes - Tests can be created for regression, functional, DDT (data driven testing), ODT(object driven testing), and so on - Can easily do…
Vendor
QA Automation Engineer at a computer software company with 501-1,000 employees
Oct 15 2015

What is most valuable?

The opportunity to work with DevExpress and WPF objects.

How has it helped my organization?

* Approximately, we get new build once per week. So I need to provide smoke testing for it. In case of manual tests execution, it is needed 48 hours (six working days) to smoke it. With TestComplete, we need just eight hours (or even less - if we're using multiple machines) * Stability and Stress… more»

What needs improvement?

* Better stability, as sometimes, TestComplete crashes when attempting to delete over 10 logs * Support for the latest versions of DevExpress * More comfortable XML editor (like in Notepad++) * A better script editor. I will be happy, if the TestComplete editor would contain a design like the one in… more»

Which solution did I use previously and why did I switch?

I tried Visual Studio 2010 (Coded UI Tests feature). The tool was changed, because TC is cheaper and more acceptable for those apps testing. But for now, this project doesn't use QA automation and I am working in another project
Consultant
Sr. Software Quality Consultant at a tech services company with 501-1,000 employees
Oct 14 2015

What is most valuable?

Test Runs on Chrome. Test Runs are faster than the previosu version.

How has it helped my organization?

After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete. Started running again with version 11.11.

What needs improvement?

ExtJS extension and reading of JQuery standard modal screens is still not so good. For Automating ExtJS based systems you have to do record and playback to extract methods and no substantial documentation has been provided.

What's my experience with pricing, setup cost, and licensing?

Do not buy all the modules at once, if your primary system under test is for example Web based then only buy the web module.
Vendor
QA Team Lead at a tech vendor with 10,001+ employees
Oct 09 2015

What do you think of SmartBear TestComplete?

What is most valuable?

Good IDE Support of third party controls Flexible in coding Supports .Net assemblies Good community

How has it helped my organization?

It's decreased the time needed for the regression testing cycle.

What needs improvement?

Memory consumption Speed of interaction with controls Sets of prepared libraries like asserts Templates of tests from scratch

For how long have I used the solution?

I've used TestComplete for three years.

What do I think about the stability of the solution?

It's stable.

How are customer service and technical support?

It's good, I like the support.

Which solution did I use previously and why did I switch?

Previously was QTP. TestComplete is much more flexible light,and easy to use.

How was the initial setup?

It's…
Vendor
QA Engineer at a computer software company with 51-200 employees
Oct 09 2015

What is most valuable?

* * Its Multi browser testing capabilities * Record-and playback * Network suite testing (remote testing) capabilities * Key word driven testing with ability to finetune tests using scripting… more»

How has it helped my organization?

Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests.

What needs improvement?

Implementation of screen recording during testing (video recording).

What's my experience with pricing, setup cost, and licensing?

Start with evaluation version of the product, which can be downloaded from Smartbear's website, and after the initial evaluation, decide which licensing method you need.

What other advice do I have?

Focus on implementing a test automation framework. Start by downloading a free evaluation trial version of the product, and see if the product works well with the application(s) you want to design an… more»

Which other solutions did I evaluate?

I have evaluated other solutions, the cost model, the level of support of legacy software, the easy of use and easy implementation approach were main reasons to choose this product.
Vendor
Team Lead at a tech vendor with 501-1,000 employees
Oct 06 2015

What is most valuable?

It supports JScript and it has unified way of finding and manipulating controls from different vendors on different platforms. As a key feature for beginners - It can record user actions and reproduce them.

How has it helped my organization?

First two companies began to rely on results of automated regression.

What needs improvement?

There is no qualified support for different web UI frameworks and no V8 support as well. The other thing that must be improved is their licensing policy with Virtual Machines.

Which solution did I use previously and why did I switch?

I used different solution afterwards and I can say there is no other product with such great flexibility.
Vendor
Test Automation Engineer at a tech vendor with 1,001-5,000 employees
Oct 06 2015

What is most valuable?

Ability to test all types of application (desktop, mobile, and web).

How has it helped my organization?

In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release.

What needs improvement?

Since v11 of TestComplete it has all the features I was dreaming about during these years. Probably the only one great thing could be cross-platform testing (Linux, MacOS).

Which solution did I use previously and why did I switch?

In last 12 years I also used SilkTest and Squish. They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them.
Vendor
Assistant Lecturer at a university with 1,001-5,000 employees
Oct 06 2015

What is most valuable?

* Front-end click and record * Ability to read in from and output to text files

How has it helped my organization?

* Creating test input with tens of thousands of combinations of fields * Evolution of regression suite to sanity check new builds

What needs improvement?

* Product ungracefully crashes or hangs sometimes * Sometimes gets caught out by messages appearing which confuses what is in focus

What's my experience with pricing, setup cost, and licensing?

This was all handled by management.

Which other solutions did I evaluate?

An evaluation of Microsoft competition found it to not be suitable for front-end testing (it was more suitable to integration testing).
Vendor
Software Engineer at a manufacturing company with 51-200 employees
Oct 06 2015

What is most valuable?

The two most valuable features are the manual script library (projects) and Test Execute.

How has it helped my organization?

I set up a manual test for new functions and hand it off to a tester (who uses Test Execute). Once the new function test is completed, it is added to regression for all future versions. This has allowed us to make significant product changes, new server deployments, and hosting changes with high… more»

What needs improvement?

From my understanding, the product has changed significantly since v5 was released. I don’t know that it has necessarily improved, for my needs. If I worked in a different shop, then I might need an entirely different feature set compared to what I use now.

Which solution did I use previously and why did I switch?

Typically, I used my own method for automation (scripting tool, test data stored in SQL, results stored in SQL, result comparison to baseline with custom script). At the time I purchased TestComplete, the script recording tool wasn’t that great and I didn’t have the skills to write my own scripts… more»
Vendor
Quality Assurance Practice Leader with 51-200 employees
Sep 20 2015

What is most valuable?

TestComplete is used for testing Windows desktop products; specifically the Embarcadero VCL interfaces created by Delphi/C++. All debug flags must be enabled during compilation that generates an output file required by TestComplete to… more»

How has it helped my organization?

Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases. Automation with TestComplete has significantly shortened the feedback loop and the timeline… more»

What needs improvement?

There are two major areas for improvement: * Version control integration embeds information in the project suite, and project files that include a direct reference to the location of the project or project suite in Team Foundation Server… more»

Which solution did I use previously and why did I switch?

TestComplete was added to the toolset. HP UFT is used for automated tests for other products.

Which other solutions did I evaluate?

HP UFT was tried but the object recognition did not work with the implementation technology.
Vendor
Application Support Specialist at a logistics company with 1,001-5,000 employees
Sep 01 2015

What do you think of SmartBear TestComplete?

What is most valuable?

Possibility of the automated testing, installing plugins and extensions, data-driven testing & de-bugger.

How has it helped my organization?

I’ve used it only as a free 30-days trial and I'm not sure of how our company is using it.

What needs improvement?

I’m not a specialized tester and I’ve used it just for some private tests and have found in it what I was looking for.

For how long have I used the solution?

I've used it for 3 years.

What was my experience with deployment of the solution?

I've not had issues with deploying it.

What do I think about the stability of the solution?

I've had no issues with stability.

What do I think about the scalability of the solution?

I've had no issues with scalability.

How are customer service and

Vendor
Quality Assurance Automation Development Engineer at a manufacturing company with 1,001-5,000 employees
Aug 23 2015

What is most valuable?

The test tree makes for quick work of choosing which tests you want to run at any time. Whether it's all or nothing, I can re-run parts of a test suite without having to start over again. The Object Spy has surpassed any other "spy" tools I have ever used. It allows me to input parameters without having to write a quick Visual Basic script around it to try it. Diving deep into object trees can be… more»

What needs improvement?

I would like to see improved language support, with Python being my first choice. Visual Basic is outdated, where C# has been its replacement for years.

Which solution did I use previously and why did I switch?

No previous solution I know of was implemented prior to my employment here. Attempting to implement the same solution in UFT would have been nearly impossible.
Consultant
Assistant Manager - Quality Control at a tech services company with 1,001-5,000 employees
Aug 23 2015

What do you think of SmartBear TestComplete?

Valuable Features:

Dynamic Find methods FindChild FindAllChildren FindAll Keys method Project variables Time delay methods

Improvements to My Organization:

It helped to automate all the possible functional test cases which I previously used to do by manual testing.

Room for Improvement:

I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object.
Consultant
Test Engineering Team Leader at a consultancy with 501-1,000 employees
Aug 20 2015

What is most valuable?

* Initially support for flex/flash technologies, but since that project ended my primary use is Functional Automation against a web front-end built on AngularJS. * I use VBScript for a majority of my tests; it is one of many language… more»

How has it helped my organization?

I am the only test engineer on the project, so time is limited in terms of automation development. Using TestComplete I was able to immediately (after installation) begin coding regression tests for available functionality. My current suite… more»

What needs improvement?

I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement. I would like to have access directly to TestComplete developers as opposed to “users” who have some level… more»

What's my experience with pricing, setup cost, and licensing?

Our recent purchase was a single node locked license for one user which was very inexpensive. That fit our project needs and the automation strategy. The solution resides on inexpensive laptop for development and execution.

Which solution did I use previously and why did I switch?

Other tools were evaluated which supported Flex/Flash web apps, but we chose TestComplete for its rich feature set as well as Smartbear’s available suite of tools outside of Automated Testing.
Vendor
Mobile QA Developer at a tech vendor
Aug 19 2015

What is most valuable?

* High UI technologies coverage * Direct access to object internal properties and methods

How has it helped my organization?

Faster feedback on any product changes and uncovered problems before full regression starts. That can save a lot of time.

What needs improvement?

Scripting languages should be extended to support more popular programming languages like Java, C#, Ruby, Python. Many other vendors have such support or moved into such a direction. e.g. SilkTest has OpenAgent since 2008 with support of Java, C#. HP recently published LeanFT which integrates with… more»

Which other solutions did I evaluate?

Mainly, when we did an evaluation and comparison, TestComplete had two big advantages - * Good technology support * Relatively low price in comparison to other vendor tools
Consultant
Principal Software Engineer - Automation at a tech services company with 10,001+ employees
Aug 19 2015

What is most valuable?

* Object Browser is the most powerful feature. This has helped me tear apart every single component of the application under test. It's an awesome feature. * Test Editor and Debugger: This has really made my life easy as I can trace memory and stack values very easily. * Data driven testing has been… more»

How has it helped my organization?

Previously, we had to wait for the end-of-sprint to make a stable release. Now, rolling out a release is not a problem. As soon as a build is deployed, the scheduler quickly executes User Acceptance Tests, and verifies that the build is fit to be delivered to the clients.

What needs improvement?

* Support for working with COM and ActiveX objects should be more powerful. Currently we have to drill down a lot to find solutions for certain tasks. * Cross browser testing is a bit complex when it comes to scripting. Developers have to take care with it care, or else issues may arise at… more»

Which solution did I use previously and why did I switch?

I am an expert on the following: * Selenium RC and Servers/Java - but this has multiple limitations * IBM Rational Functional Tester - it's expensive, and not as powerful as TestComplete * AppPerfect - is not in competition with any of the above, it’s pathetic
Vendor
QA Automation Engineer with 501-1,000 employees
Aug 13 2015

What is most valuable?

To me, the Object Browser has proven to be the most valuable feature of this product. This tab (and its associated tools) allows the test developer to locate objects… more»

How has it helped my organization?

While our test automation initiative is still in its early stages, TestComplete is allowing us to script and run complex business process tests against our desktop… more»

What needs improvement?

A major part of the product that needs improvement is the licenser. This piece of the application is known to have issues installing that requires manual, command-line… more»

What's my experience with pricing, setup cost, and licensing?

SmartBear’s product licenses are reasonably priced and generally in line with similar companies and products.

Which solution did I use previously and why did I switch?

This application did not replace a previous automation effort.

What other advice do I have?

Which other solutions did I evaluate?

I reviewed several products before deciding to continue our automation efforts using TestComplete. Among the products reviewed were Telerik TestStudio, Testing Anywhere… more»
Consultant
Sr. Software Quality Consultant at a tech services company with 501-1,000 employees
Aug 10 2015

What is most valuable?

* Dynamic Find methods - FindChild, FindAllChildren, and FindAll * Keys method * Project variables * Time delay methods * aqString methods * Intelisense

How has it helped my organization?

Regressions and Smoke was done manually in the past, which has been replaced by Automated Testing.

What needs improvement?

The web testing framework of TestComplete is not very helpful for an Automation Engineer. It requires the same effort as Selenium, and. in most cases, Selenium proves to be a better testing tool for web-based testing. Web Application… more»

What's my experience with pricing, setup cost, and licensing?

It is not a good idea to choose this tool only if it is being used by others. In our case it is an expensive tool, and we should have exerted the same effort by using Selenium, and would have had better results. It appears that if you have… more»

Which solution did I use previously and why did I switch?

SilkTest was being used previously with my previous employer. It was abandoned because it was hard to script and advanced features were not being added.

What is SmartBear TestComplete?

TestComplete is a powerful and robust automated testing tool for mobileweb and desktop  applications. Quickly and easily create accurate and repeatable tests across multiple devices, platforms and environments – regardless of experience level. It supports multiple languages, modern control sets and integrates with open source frameworks and tools like Selenium, SoapUI and Jenkins.

SmartBear TestComplete customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

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