SmartRecruiters Pros and Cons

SmartRecruiters Pros

Logan Brady
Recruiter at a consultancy with 10,001+ employees
What I really like about it is that it feels minimal, but is also dynamic. There aren't a lot of ways to get lost, which is good.
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reviewer1471383
Human Resources Director, Lake Port Square at a healthcare company with 201-500 employees
With this solution, I was able to add diversity to my recruiting. I was able to source from multiple locations, and I could show where applicants came from. The reporting tools that are on offer, allowed us to expand our reach. We were able to add meaningful diversity into recruiting.
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reviewer1471479
Global Recruitment Manager at a non-profit with 51-200 employees
The most valuable feature is the way that they've set it up for collaboration.
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Learn what your peers think about SmartRecruiters. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.
reviewer1485900
HRIS Analyst at a tech services company with 1,001-5,000 employees
It has a lot of good features. We post all of our jobs through the system, and they have a marketplace where you can share the job post with the job boards they're working with. It is integrated with all the records about from where the applications are coming. We have all of our candidates gathered there. We can set up our own hiring processes depending on the type of job and then move them through the process there. It is also possible to involve hiring managers and give them access so that they can also track the candidates and have a look at TBE and interact in the system, which is very useful. We also use SmartRecruiters for job approvals before posting the job as well as for offer approvals before sending an offer. We have everything in the system itself, and everything is being tracked, which is very good for us. It is a reliable system, and you can use it for the full cycle of recruitment. You can really adapt it to your processes. When it comes to the configuration, it is easy to configure. Something that is good with SmartRecruiters is that they are always working on improvements. Every quarter, they have different enhancements or product releases, which is something that we appreciate.
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Ghazali Ismail
Solution Manager at IKEA
Job publishing and application tracking are the most valuable features. You can keep the flow of a candidate's application into one system. The whole collaboration can also be done within the system, which means that you can schedule interviews and add your feedback and ratings there. You can also communicate with the candidates. The analytics part of it is also very valuable. It is a useful feature that we use quite a lot. We don't really use other features such as recruitment marketing or CRM candidate relationship management in SmartRecruiters.
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reviewer1471380
Talent Acquisition Manager at a manufacturing company with 1,001-5,000 employees
The all-encompassing ability to manage the process cohesively out of the SmartRecruiter system was valuable.
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reviewer1481871
Analyst at a comms service provider with 1,001-5,000 employees
It is a really user-friendly tool, and its implementation is quite wide. It is very easy to manage users and build your workflows. Overall, it works very well for the customization of the workflows for us. The recruitment team has generally found the whole platform useful. We were looking to kind of expand it by using the CRM functions that it has. However, with COVID and recruitment being on the freeze, we weren't really able to make the most of the tool. They are, however, finding it useful to actually build up their talent pools and client candidates to be able to contact them when we kind of have this freeze off.
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Katarina Copova
HRIS Specialist and HR Data Analyst at a non-profit with 1,001-5,000 employees
The features that were most important for us to have were that it is user friendly and functional, which is definitely the case with SmartRecruiters. Our organization is located in developing countries where the bandwidth and internet stability are not the strongest and SmartRecruiters accommodates this challenge. It was a very big plus that we are able to use the system even in these locations.
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Tony Barreto
HR Analyst at Unicoba
The candidate experience was better because the whole process was there.
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reviewer1478622
Recruiter/ Talent Acquisition Volunteer at a non-profit with 51-200 employees
I found the core product quite useful. It is easy to use and quite user-friendly. They have also got other options, such as CRM and HRS. They have other versions such as smart distribute, which is an HRS type of system to analyze and get permissions needed from the applicants. In terms of pricing, SmartRecruiters is much better than its competitors.
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SmartRecruiters Cons

Logan Brady
Recruiter at a consultancy with 10,001+ employees
The solution needs to work on a single sign-on.
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reviewer1471383
Human Resources Director, Lake Port Square at a healthcare company with 201-500 employees
Around 2015 and into '17, I worked at a federal contractor. I had to switch to a different applicant system as I didn't know if SmartRecruiters was OFCCP compliant, which is something that, as a US-based federal contractor, you have to ensure. They should work to appeal to the contractor industry and get the product OFCCP compliant.
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reviewer1471479
Global Recruitment Manager at a non-profit with 51-200 employees
There were problems with integrations around other systems and each one had to be custom-built, which took a little while to get set up and running.
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Learn what your peers think about SmartRecruiters. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.
reviewer1485900
HRIS Analyst at a tech services company with 1,001-5,000 employees
One of the areas that we would like them to improve is the self-scheduling feature. They have a self-scheduling feature that can be made a little bit more automated when it comes to scheduling. We are trying to use it, but it doesn't feel very user-friendly. This is something that could be improved. They have launched WhatsApp connections in the system, where instead of sending emails, you can WhatsApp candidates directly from the system, but currently, it mainly works in a few countries. Spain, where I'm based, is not one of them. If we use the system, the phone number for the candidates would be from the UK, and we don't think that would be the best. This feature is good for some countries, but not for all at the moment. It was first launched in the USA and then in a couple of countries in Europe. It is not yet launched fully in Europe. Reporting is always something that can be improved. Even though it is working well for us, its reporting can be better. Currently, it is a little bit complicated when it comes to reporting. It has a few pre-made reports that are easy to access, but if you want more details, you need to build your own reports. In order to do that, it is a bit tricky to learn and understand how it works. Even though you have help agents and support for help, it takes some time to learn, but it is not impossible. We have very recently made some integrations with Tableau. We are building dashboards in Tableau where we can get daily updated reports, and they are definitely helpful. That's something we would recommend. SmartRecruiters has recently implemented an inbox. You can have an inbox where you can see all your conversations, but currently, it is not filtering between the recruiters, so you see everyone's emails in there. They have already announced that they are working on the filtering feature for a specific inbox to make it more personalized per recruiter. This way the recruiters can have an overview of their own work.
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Ghazali Ismail
Solution Manager at IKEA
We require greater flexibility for customization with our employer branding. Currently, it is very much driven by the SmartRecruiters design. We are using a SaaS solution, so we are powered by what is in the core product itself. A disadvantage of being a SaaS solution is that there aren't many customization options because you are literally buying it out of the box. You use whatever is offered to you in a box as much as you can, and that might be a problem sometimes because customizations are not achievable. They should definitely improve and provide more flexibility for customizations. For a large organization like ours, they can provide more flexibility on the authorization side of things. They could create a much more flexible way of access and separate the IT or help desk access when they need to go into the system and do some fixes. Currently, it is set up in a way that that you have access for everything or nothing, which is not useful in terms of the separation of duty that we have. There are also other things like matrix, where we can have a better and deeper kind of analysis.
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reviewer1471380
Talent Acquisition Manager at a manufacturing company with 1,001-5,000 employees
There were limitations with the system that we would have liked, not in the time, but the company in Germany really dictated that. So we couldn't do everything in the system we would have liked to it.
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reviewer1481871
Analyst at a comms service provider with 1,001-5,000 employees
The major improvement area is how it integrates with other systems. That's where we've had some sort of pain points. They've done a lot of work with their development team in setting up integrations with other types of software like SuccessFactors, which we use, but we have found some glitches there. This is probably where they need to do some work. Sometimes, when it refreshes or there is any sort of update in SmartRecruiters, it has a direct impact on the integrations that we have with other tools. We are not always notified when that takes place. We have had HR say to us, "We've just hired this guy. He is not there in our end board at all. What's going on?" That's when we realized that the integration is actually broken. When we have other solutions like SuccessFactors, it would be very helpful to have knowledge articles for such integrations. We have found some of the templates that we want to use and some of the customizations that we do around the offer letters and the contract letters to be a little bit more difficult, which hasn't made this process any more efficient than it was. We still have to do a bit of manual intervention there. I don't know if it is just our company, but we need to have different clauses and things in place. We have stopped using DocuSign as well, and we are trying to look at other ways of doing that. They are aware of this.
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Katarina Copova
HRIS Specialist and HR Data Analyst at a non-profit with 1,001-5,000 employees
Some features are not as straightforward or user friendly to implement.
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Tony Barreto
HR Analyst at Unicoba
We ran into some serious issues related to language barriers.
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reviewer1478622
Recruiter/ Talent Acquisition Volunteer at a non-profit with 51-200 employees
Sometimes, there is this language or communication barrier in terms of what the applicants mentioned. SmartRecruiters sometimes has trouble understanding certain types of keywords or has certain types of language, translation, or grammar issues.
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Learn what your peers think about SmartRecruiters. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,249 professionals have used our research since 2012.