Smartsheet Pros review quotes

MD
May 19, 2022
What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data.
Ian Herzing - PeerSpot reviewer
May 12, 2022
We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers.
Asma Ali - PeerSpot reviewer
Jun 19, 2022
The ability to update in real-time before meetings is great.
Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.
James John Wilson - PeerSpot reviewer
Jul 21, 2022
It is my favorite project management tool. The reason for that is that it is very flexible. It is much easier to use than Microsoft Project in terms of creating custom fields. It is very similar to Excel. So, people understand it, which makes it a little bit easier to use for most users.
Natalija Prodanovic - PeerSpot reviewer
Dec 1, 2022
Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible.
VN
May 25, 2021
Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful.
Ciprian Porutiu - PeerSpot reviewer
Apr 29, 2022
The dashboard feature is the most valuable aspect of the solution.
Blake Clifford - PeerSpot reviewer
Aug 26, 2022
Smartsheet offers more than Project because it's similar to a table-based, database-type system. It's like a hybrid between Excel and project software. We were able to enter the formulas and do much of the automation. We added budgets to it and linked them to a vendor page. Smartsheet let us integrate the budget into the project seamlessly. With Project, we needed to open up Excel.
JS
Feb 7, 2024
The most valuable features of Smartsheet are its collaboration tools, the ability to centralize and prioritize projects, and robust reporting capabilities.
AB
Sep 17, 2021
The solution has subtasks and a rollup.
 

Smartsheet Cons review quotes

MD
May 19, 2022
An area for improvement in Smartsheet is that if you're in the government or you're a regulated customer, you're not allowed to use APIs due to internal restrictions, so there are specific things that you cannot connect to it. Another area for improvement in the solution is that because there's a capacity of how many records you can have, and there's a capacity of how many functions you can apply, Smartsheet has set up their system where they can force people into purchasing a $20,000 additional module that is called Control Center, that will create documents for them on the fly, so they don't use so many functions and automation. Smartsheet also needs to improve on training, because the training that is out there is very little. The solution requires a steeper learning curve. You have to do your own training and you have to work on your own solution.
Ian Herzing - PeerSpot reviewer
May 12, 2022
I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas.
Asma Ali - PeerSpot reviewer
Jun 19, 2022
If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal.
Learn what your peers think about Smartsheet. Get advice and tips from experienced pros sharing their opinions. Updated: February 2024.
763,955 professionals have used our research since 2012.
James John Wilson - PeerSpot reviewer
Jul 21, 2022
The main challenge with Smartsheet is that when you start putting components on the Smartsheet dashboard, they don't know about each other. So, if I filter something in one widget, or if I click on a region or a project ID, the other widget or component and the visualization that's on that dashboard don't change. It doesn't know about the other component.
Natalija Prodanovic - PeerSpot reviewer
Dec 1, 2022
I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them.
VN
May 25, 2021
The downside of Smartsheet is that there are some security concerns. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets.
Ciprian Porutiu - PeerSpot reviewer
Apr 29, 2022
Maybe the solution could be a little bit more flexible.
Blake Clifford - PeerSpot reviewer
Aug 26, 2022
Smartsheet should continue to expand the spreadsheet-type functionality because it's limited currently. Most business users are familiar with Excel and Office, so Smartsheet should adopt a similar way of navigating the program.
JS
Feb 7, 2024
Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities.
AB
Sep 17, 2021
They provide a limited number of sheets which is not enough.