We just raised a $30M Series A: Read our story

Smartsheet Pros and Cons

Smartsheet Pros

VN
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees
Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful.
The fact that you can have different access groups is definitely a pro for Smartsheet. It also has the ability to integrate with a lot of tools.
View full review »
KM Manager and Compliance Officer at a consultancy with 51-200 employees
The solution has subtasks and a rollup.
View full review »
NR
Senior Project Manager at a tech services company with 10,001+ employees
It's very user friendly.
View full review »

Smartsheet Cons

VN
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees
The downside of Smartsheet is that there are some security concerns. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets.
It already has a really powerful Export to Excel feature, but it can have an Excel add-on. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO. Smartsheet's customer service also definitely needs to be improved.
View full review »
KM Manager and Compliance Officer at a consultancy with 51-200 employees
They provide a limited number of sheets which is not enough.
View full review »
NR
Senior Project Manager at a tech services company with 10,001+ employees
The dashboard is not user-friendly, it needs improvement.
View full review »
Find out what your peers are saying about Smartsheet, Microsoft, ServiceNow and others in Project Portfolio Management. Updated: October 2021.
542,608 professionals have used our research since 2012.