Snowflake Customer Service and Technical Support

reviewer739716
Business Intelligence and Data Engineering at a tech services company with 201-500 employees
There is nothing for us to complain about when it comes to technical support. The response time is really great. Whenever we have an issue there is some delay because they are in San Francisco in the United States so there is a time difference. But when we raise an issue, we get answers immediately. We may not get the solution immediately, as that is not always possible. But we get some type of immediate response and days later we have a solution. The tech support is quite responsive. View full review »
Valai Gunapalan
Architect at Sony Corporation of America
Customer support is good. There is always someone who's going to respond. They will let you know what can be done and what is possible. View full review »
DivyaRaj
Sr. Software Developer at Tech Mahindra Limited
I have been in contact with technical support many times and it was awesome. I got great support. Whenever I needed anything they were ready to help me out, which was nice. View full review »
Learn what your peers think about Snowflake. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.
Cesar AugustoSiado Leyva
Business Intelligence Consultant at a tech services company with 201-500 employees
In terms of support, it can take some time as there are not many people to provide support. Compared to other more stable providers it's a bit slower. You have to wait several days to get support. View full review »
reviewer1175826
Data & Analytics Practitioner at a tech services company with 1,001-5,000 employees
Technical support is good. Occasionally, they take a bit of time to resolve issues, but other than that they are okay. We're mostly satisfied with them. View full review »
Padmanesh NC
Big Data Solution Architect - Spatial Data Specialist at Sciera, Inc.
It's really good. I am happy with the product and the service. View full review »
RajeshBalasubramaniyan
Principal Technologist at a healthcare company with 10,001+ employees
I tried using technical support once and they were very helpful. But after that, I have not had any reason to explore the support services. View full review »
JatinArora
Data Engineer at Celebal Technologies
We've never been in touch with technical support. View full review »
reviewer1077408
R&D Operations Manager at a manufacturing company with 1,001-5,000 employees
I have not personally contacted technical support. View full review »
Learn what your peers think about Snowflake. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.