I rate ReadyAPI support eight out of 10.  There is some room for improvement. Because we are paying such a huge cost, we expect more hands-on support from their research and development team. 

I found  that there are lots of communities, so it's very easy to get help. You can go to the forum, and you can also reach out to the technical support team from SmartBear. They will respond maybe in a day or two; they don't want to take that much time. We post it on the community forum as well. Often, someone has already faced the same problem and has a solution that was implemented. So, we just have to get the solution from them. It's very easy to address those issues with API.

We never called tech support at all. Mostly, took care of everything in-house. We only rarely experienced any issues. It's not the sort of thing that requires customer care all the time. 

To activate the license, we had to use technical support from the SoapUI and that was very quick. They respond to emails very promptly. When you email them, they say they will respond in 24 hours, but it doesn't even take them that long.

There is SmartBear technical support. They are very helpful. If we run into some difficulties, we ask them for help. For example, just three months before, we had some issues with the load testing. We didn't have the tech people here. We asked the SmartBear team to provide us with some people for the SoapUI load test. They provided us with an explanation about the load testing, and how it works in SoapUI and we were able to do it.

I would rate the technical support as a five out of five. 

If we are facing issues with the tracking calls or any other APIs that we have, a few members are trained to provide customer support. So far, we haven't come across things where we got stuck. They are usually user errors and not software errors.

I contacted SoapUi's tech support only once almost three years ago. I had emailed their tech support, and they responded fairly quickly.

The technical support is very good. They are knowledgeable and responsive. I have contacted support multiple times. Whenever we had an issue with respect to some enhancement that we require we had a good experience. Some of the issues we had could be because of our lack of knowledge of the tool or the utility, however, they were quite helpful. The moment we sent a mail to support, without delay, they responded back. Whenever we interact with them, they will throw more light on how the way the solution can be explored or used better. Their team is good, they're always ahead of the race.

I rate the support from SoapUI Pro a four out of five.

To be honest, I've never had to contact technical support; I just Goggle the answers to any issues I experience. I've never experienced an issue that required their assistance. It's a very simple solution to use.

I would rate technical support as eight out of 10.

The technical support that we get with the solution is quite good. We've been satisfied with it so far.

Very high. Whenever I have had to use the website for assistance I have found the answer there without having to call in.

The Pro and free version of SoapUI Pro has good technical support.

Since we have been using SoapUI Pro, we have not required technical support because it is an easy-to-use tool. 

There is a lot of support online and it is quite simple and direct.

I would say that if you are in any doubt, they can really count on the customer support team, they answer really fast and their answers are really helpful. Sometimes, they can guide you through documentation that you wouldn't reach for yourself and all the information they passed me, at least, it was updated, complete and easy to understand. So, this is really helpful when it comes to implement a new tool.

I would give the technical support a seven out of 10 rating.

We were in contact with technical support and they were useful. We are satisfied with the support.

The technical support is very good. Normally our issues are fixed within three months or if they are severe then by the next maintenance release.

8/10 - the answer for reported bug was a known issue and a fix will be a part of future releases, no time scale given. The bugs are are in many releases.

Quick response from the support and forum.

I am sure it's good but I have not had the need to contact customer service.

It's OK, I've not used it much.