Softline eCommerce Solution Pros and Cons

Softline eCommerce Solution Pros

EU
Head of eCommerce at a tech services company with 1,001-5,000 employees
We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients.
View full review »
Digital Marketing Country Manager, Brazil at Avast Software
We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales.
View full review »
JP
Senior eCommerce Platform Specialist at a computer software company with 1,001-5,000 employees
We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team.
View full review »
Learn what your peers think about Softline eCommerce Solution. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
522,693 professionals have used our research since 2012.
AT
Senior eCommerce Specialist | Checkout & Payments at a computer software company with 1,001-5,000 employees
The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing.
View full review »
Head of Channel & Operations Department at a tech vendor with 1,001-5,000 employees
The technology is very simple to use.
View full review »
Head of ABBYY Online Sales at ABBYY Russia
I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions.
View full review »

Softline eCommerce Solution Cons

EU
Head of eCommerce at a tech services company with 1,001-5,000 employees
We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part.
View full review »
Digital Marketing Country Manager, Brazil at Avast Software
They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service.
View full review »
JP
Senior eCommerce Platform Specialist at a computer software company with 1,001-5,000 employees
Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part.
Scalability is average; it's not really good. There are some limitations: They don't have a solution that can be used worldwide nor do they provide a self-service for users or customers.
View full review »
Learn what your peers think about Softline eCommerce Solution. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
522,693 professionals have used our research since 2012.
AT
Senior eCommerce Specialist | Checkout & Payments at a computer software company with 1,001-5,000 employees
There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages.
View full review »
Head of Channel & Operations Department at a tech vendor with 1,001-5,000 employees
The work done by the legal team is an area that can be improved.
View full review »
Head of ABBYY Online Sales at ABBYY Russia
I would like to get an advanced level of sales analytics for free. However, it is provided only for money.
View full review »
Learn what your peers think about Softline eCommerce Solution. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
522,693 professionals have used our research since 2012.