SolarWinds AppOptics Competitors and Alternatives

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Read reviews of SolarWinds AppOptics competitors and alternatives

Joseph Fender
Real User
Information Systems Engineer III at a financial services firm with 1,001-5,000 employees
Aug 05 2020

What is most valuable?

We like the scripting features and the scenarios. It allows us to set up exactly how a customer would log in, what they would type in, where they would click on the screen, and then takes screenshots… more »

How has it helped my organization?

Before we had this particular product we were using SolarWinds to do something like this. The problem with that, however, was that was an internal check, which means it was coming from our network… more »

What needs improvement?

Alerting needs improvement. It's a little noisy. It needs some better options. Currently, they have an issue, when you set up a Synthetic monitor, you can set up where it's monitoring from a data… more »

What's my experience with pricing, setup cost, and licensing?

Pricing is based upon not so much users, but the number of checks you're going to create. Make sure when you set up an account with this, to request more licenses for checks, for any type of check… more »

Which solution did I use previously and why did I switch?

We started with SolarWinds, and after that, we moved to Apica. We then got rid of our SolarWinds integration and went to LogicMonitor. LogicMonitor has its own website monitoring tools. However, the… more »

What other advice do I have?

The biggest lesson I have learned from this solution is the sheer number of sites that can load when you load one website. We do online banking, but when you load online banking, it also loads 50… more »
Randy Newman
Real User
Lead Network Engineer / Solutions Specialist at a tech services company with 11-50 employees
Jun 24 2020

What is most valuable?

The alerting and the customized alerting are the most valuable features. We can set thresholds at multiple levels to alert us to issues that might start happening before… more »

How has it helped my organization?

It has improved my organization by maximizing uptime. That's of the utmost importance to us because the business that we're in is to maximize our uptime. LogicMonitor has… more »

What needs improvement?

The biggest area of improvement is with mobile. I'd love to see them improve the mobile app side. That's something I've mentioned to them on multiple occasions. It's one… more »

What's my experience with pricing, setup cost, and licensing?

It's worth the money. I found LogicMonitor to be a good partner for our business. I really consider it a partner because it does so much for us in the background. I don't… more »

Which solution did I use previously and why did I switch?

Before LogicMonitor, we used multiple solutions. Most of them were third-party, open-source. A lot of them were more community-based projects. Support was a little more… more »

What other advice do I have?

My advice would be to try it, give it a chance. Its depth and ease of use are well worth whatever fees we are paying. We've found it to be completely invaluable to our… more »

Which other solutions did I evaluate?

There were a few solutions that we took a look at. SolarWinds was one of them, ManageEngine was another. Some were a little too convoluted. Some were a little too… more »
MathewMerrison
Consultant
Technical Program Manager at a retailer with 10,001+ employees
Mar 17 2020

What is most valuable?

The fact that it's a development platform is in itself a valuable feature. You can develop your own apps quite simply within it, and they can be configured very simply. I've only done a basic administrator course on it but I can configure it fairly easily for service desk, second line, third line… more »

What needs improvement?

On the ITOM side of things, there could be improvement. The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with. Making things a… more »

Which solution did I use previously and why did I switch?

I've used numerous other solutions in the past. They include BMC Remedy, Cherewell, Axios Assyst, HP Service Manager Mind, Citrus Service Desk. Some of these other service tools aren't quite as rigorous about the process implementation. Bringing Loom in ensures that the incident process, request… more »

What other advice do I have?

My main advice would be to use an implementation partner. I've used quite a few and they've all been fairly good. I would also suggest to negotiate on license costs, there's always room for negotiation. Ensure that you have the resource availability within your organization, you can't just rely on… more »
Kelechi Njokuoma
Reseller
Techincal Support at a tech services company with 51-200 employees
Aug 06 2020

What is most valuable?

This product provides good visibility into applications at the backend. Some of our customers like the Service Desk aspect of it.

How has it helped my organization?

Some of our customers are large banks and government agencies, and they are getting value from using it.

What needs improvement?

IP conflicts cannot be resolved automatically in the case where an IP address changes. This is one of the capabilities that SolarWinds has. There should be a facility to integrate with other monitoring applications that are currently… more »

Which solution did I use previously and why did I switch?

One of our customers was using SolarWinds, but have since switched to DX Spectrum because they were issues with it. Once they implemented DX Spectrum, they were able to determine the root cause of their problem and solve it.

What other advice do I have?

One of the issues that we have is that our customers are not aware of the product's full capabilities and what it can do for them. We are running our own campaign to give our customers a better understanding of the benefit they can get from… more »
Real User
Network Engineer at a government with 51-200 employees
Dec 16 2019

What is most valuable?

The topology of the solution is the most valuable feature. We can not only have a list of the devices, but we can also build the topology of some nodes. It's an action that is very easy to perform… more »

What needs improvement?

The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be. For us, the change of interface in the newer versions… more »

What's my experience with pricing, setup cost, and licensing?

For us, the tool is free to use as it is at the end of life and we don't pay for technical support.

Which solution did I use previously and why did I switch?

We previously used HP OpenView and also work with CiscoWorks. We switched from HP because OpenView was too hard to manage and use. We have a lot of monitoring experience with other tools (PRTG… more »

What other advice do I have?

We use an older version of WhatsUp Gold. The change of the interface of the tool was too hard for some people of our team and they didn't want the new interface. We have all of the infrastructure on… more »

Which other solutions did I evaluate?

We did look at other HP options. We liked the ease of use and the interface as well as the price of WhatsUp, however.
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