SolarWinds AppOptics Competitors and Alternatives

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Read reviews of SolarWinds AppOptics competitors and alternatives

Joseph Fender
Information Systems Engineer III at a financial services firm with 1,001-5,000 employees
Real User
Aug 5, 2020
Offers us the unique capability to see what the customer is seeing but the audit log system needs improvement

What is our primary use case?

We're a banking software company, so we use it for Synthetic logins to test how one of our end users would log into our product for a customer, how long it would take, what loads, and then log them out. Then we test how long it takes to do that entire process. On the Synthetic side, we only use it SaaS-based. We actually put it through an SSO. We use Okta for an SSO. That's how we're securing our connections there. Security-wise, Apica's got a couple of things in the works that are going to help them out, but they're not there now. In particular, they're coming out with a key chain that allows… more »

Pros and Cons

  • "As always, within the IT industry, everybody's always looking to upgrade and update everything else like that. Apica has been one of those things but it's really hard to replace because it offers us the unique capability to see what the customer is seeing. A lot of other ones can do Selenium script and things like that, but there's a lot in Apica that we use right now. We utilize a lot of the scenario options in Apica right now, and there's a lot of other ones that do parts of it, but it doesn't do everything that Apica does."
  • "Alerting needs improvement. It's a little noisy. It needs some better options. Currently, they have an issue, when you set up a synthetic monitor, you can set up where it's monitoring from, a data center that Apica owns."

What other advice do I have?

The biggest lesson I have learned from this solution is the sheer number of sites that can load when you load one website. We do online banking, but when you load online banking, it also loads 50 other URLs as it loads through there. That might include Google, Facebook plugins, or things like that. It has really opened my eyes to how many things load when you just open up a single webpage, even if there's that much on the webpage itself. It's very comprehensive when it comes to website monitoring. I would rate Apica Synthetic a seven out of ten. We've had our problems with it and we're still…
Randy Newman
Lead Network Engineer / Solutions Specialist at a tech services company with 11-50 employees
Real User
Top 20
Jun 24, 2020
Enables us to be more proactive in seeing and understanding issues before they have a larger impact

What is our primary use case?

We host data centers and transit providers to enterprises, other hosting providers, end-users, and so on. We utilize LogicMonitor for monitoring our infrastructure and for monitoring our servers for some of our software on a proactive basis. We like the depth of LogicMonitor given that it can alert us to problems before they happen, rather than after they happen. We'd like to be more proactive than reactive. Our collectors are hosted on-prem and we're using LogicMonitor's SaaS platform for our results.

Pros and Cons

  • "The alerting and the customized alerting are the most valuable features. We can set thresholds at multiple levels to alert us to issues that might start happening before they happen."
  • "The biggest area of improvement is with mobile. I'd love to see them improve the mobile app side. That's something I've mentioned to them on multiple occasions. It's one thing to be sitting in front of my computer when a problem or an alert comes up."

What other advice do I have?

My advice would be to try it, give it a chance. Its depth and ease of use are well worth whatever fees we are paying. We've found it to be completely invaluable to our environment and our use case. I would rate LogicMonitor a ten out of ten.
MathewMerrison
Technical Program Manager at a retailer with 10,001+ employees
Consultant
Top 5Leaderboard
Mar 17, 2020
Simple and very effective for developing and configuring apps with great integration capabilities

What is our primary use case?

We use Loom as a service desk solution for incident request changes, problem management and the like. It's not just service desk, it's an IT service management platform, primarily but it can also be used for asset management, or just as a static database. But it can also be integrated with a lot of other tools as well. It's usually used as an ITSM tool, but I know people have also used the security module. One of my customers also uses the HR module. I've implemented the solution numerous times. In my last installation there were 1,200 resolvers and 600 approvers on top of that. The solution… more »

Pros and Cons

  • "You can develop your own apps within Loom, and they can be configured very simply."
  • "The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

What other advice do I have?

My main advice would be to use an implementation partner. I've used quite a few and they've all been fairly good. I would also suggest to negotiate on license costs, there's always room for negotiation. Ensure that you have the resource availability within your organization, you can't just rely on an implementation partner to do it all for you. You need to ensure that your process owners, your service desk managers, second line, your resolved group managers, all of those have the availability to help with the implementation. If you don't have that, then the implementation might not be as good…
Kelechi Njokuoma
Techincal Support at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Aug 6, 2020
A stable solution for backend application monitoring

What is our primary use case?

We are a system integrator and DX Spectrum is one of the products that we implement for our clients. In conjunction with DX Infrastructure Manager (CA UIM) and DX APM, this gives our customers visibility into what is happening end-to-end in their applications.

Pros and Cons

  • "This product provides good visibility into applications at the backend."
  • "There should be a facility to integrate with other monitoring applications that are currently running in the environment."

What other advice do I have?

One of the issues that we have is that our customers are not aware of the product's full capabilities and what it can do for them. We are running our own campaign to give our customers a better understanding of the benefit they can get from it. In summary, I think that it's a fantastic and durable product. For me, it is nice and I am actively recommending it to my clients. I would rate this solution a nine out of ten.
reviewer775476
Network Engineer at a government with 51-200 employees
Real User
Top 5
Dec 16, 2019
An easy initial setup with good documentation and a good interface on the older model

What is our primary use case?

We primarily use the solution to check the state of the network. We have thousands of devices to manage and control. We monitor all of the internal network with the solution. It is the first tool we use to see the state of the network for real-time monitoring.

Pros and Cons

  • "The documentation is very good."
  • "The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."

What other advice do I have?

We use an older version of WhatsUp Gold. The change of the interface of the tool was too hard for some people of our team and they didn't want the new interface. We have all of the infrastructure on our data centers. I'd rate the solution ten out of ten.
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