We are an MSP, and for what we do, we have one centralized dashboard. Even though we're a small IT team, we can manage a ton of clients. We have a lot of automated processes, even for patch management. If it was a bad patch, we can easily uninstall that. With centralized management, we've been able to take charge of things, and we can push them to many different clients within different sites. So, it provides ease of management.

We use it for everything except backup. It is used to patch, run different schedules, push group policies, etc. It comes with Bitdefender and another AV with it. You also get Take Control or TeamViewer for remote access. You can use whichever one you prefer.

This solution allows our organization to determine when the capacity of the network has to be reviewed, and/or increased.

The solution helps us with the knowledge of support cases and tickets.