I wasn't involved in the initial setup. It was already built when I got involved with this company. They already had it built, but we've improved it through the years. We had to. It wasn't as good as it should be, but it has truly improved.

We've helped a few large clients with the setup. They didn't want to pay us to manage the infrastructure. It is cheaper for them if they go directly to SolarWinds or N-able to purchase it. So, we've helped them in setting it up. Overall, it is not too bad. Once you know what you're doing, you can skip a bunch of things.

The initial setup for this solution was straightforward. Although there are many different packages to choose from, it is probably one of the easiest ones to install.

I would rate the product's initial setup a seven out of ten. The initial deployment took one week to complete. We had to set up the initial platform with our categories and then set up an initial test customer. We require three people to manage the deployment.