My advice would be to not use the backup solution because it is very expensive. You should use a different vendor for your backups. You shouldn't use N-able as part of your backups. It just costs too much. You won't make money, and the clients won't be happy with the cost at the end of the day. Especially when it comes to service, you don't want to back up service with that. You can use it for workstations but not for service. This is one thing about which you have to make a decision upfront. 

I would also encourage whoever is going to do this in the future to sign up for the EDR. They now have Endpoint Detection and Response, and they have partnered with SentinelOne.

I would rate it an eight out of 10. There are some things they do okay, and there are some things that they don't do. I'm not too pleased with them, and they know that. They've been promising that they will fix them, but all in all, it is a useful tool. Its cost of entry is not bad. The ease of setup is also not bad. It does what it does, and it helps you. If they can work on the reporting, it would be awesome. All in all, everything else is where it needs to be.

This is a premier product and it has been around for a long time.

My advice is to make sure you know what you want to track. Make sure that you're buying the right component for what your requirement is. Don't get scared of the price tag because it's definitely worth it.

I would rate this solution a ten out of ten.

I would rate the product a seven out of ten.