SolarWinds MSP Remote Monitoring & Management Overview

SolarWinds MSP Remote Monitoring & Management is the #4 ranked solution in our list of top Remote Monitoring and Management Software. It is most often compared to SolarWinds MSP N-central: SolarWinds MSP Remote Monitoring & Management vs SolarWinds MSP N-central

What is SolarWinds MSP Remote Monitoring & Management?

SolarWinds RMM gives a comprehensive set of tools to secure, maintain, and improve IT in a single dashboard, including:

  • Network path visualization
  • Remote access
  • Automated monitoring and maintenance
  • Patch management
  • Prescriptive data analytics
  • Data-breach risk intelligence
  • Backup and recovery
  • Managed antivirus
  • Web protection

SolarWinds MSP Remote Monitoring & Management is also known as MSP RMM, SolarWinds RMM, SolarWinds Remote Monitoring and Management.

SolarWinds MSP Remote Monitoring & Management Buyer's Guide

Download the SolarWinds MSP Remote Monitoring & Management Buyer's Guide including reviews and more. Updated: January 2021

SolarWinds MSP Remote Monitoring & Management Customers

NetSys Network Systems

SolarWinds MSP Remote Monitoring & Management Video

Pricing Advice

What users are saying about SolarWinds MSP Remote Monitoring & Management pricing:
  • "We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."
  • "It's expensive and out of our budget."

SolarWinds MSP Remote Monitoring & Management Reviews

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Rajpalsinh Chudasama
Datacenter Manager at S4 IT Technologies
Real User
Top 20
Nov 16, 2020
Has been helpful during the pandemic because you can dial in from any location

What is our primary use case?

We use SolarWinds for everything. One of the main reasons we use it is for remote support. We have a desktop workstation added to multiple clients' sites. Whenever any problem happens, we just dial into the client machine via the remote support tool of the RMM. We then log into the client machine and resolve that particular issue. We also use the antivirus that is provided along with the RMM setup. The antivirus policy we created depends on the client's requirements. We deploy a particular antivirus on the client site. This tool is the prime use of the current RMM. Along with that, we also use… more »

Pros and Cons

  • "The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
  • "Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."

What other advice do I have?

I would rate SolarWinds MSP Remote Monitoring & Management a nine out of ten. You should provide a simple solution where everything is at one point, but it is also really simple for technical support or a client to understand then. If you don't have an antivirus, you can go to a third-party for their services. If you keep the solution as simple as possible, then you definitely will win in this race because they don't want to do all the tasks themselves. If you have level one or level two guy, they also can easily understand that kind of solution. In that case, people will be attracted to the…
reviewer1381935
IT Manager at a tech services company with 1-10 employees
Reseller
Top 5Leaderboard
Dec 13, 2020
Lets us keep an eye on client infrastructure at all times in one central portal

What is our primary use case?

My main use case for SolarWinds RMM is monitoring my customers' infrastructure and devices. I use it primarily as a patch manager, but it also finds use in many recurring IT jobs that we undertake for our customers.

Pros and Cons

  • "I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
  • "There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."

What other advice do I have?

SolarWinds RMM is a comprehensive remote monitoring solution with a lot of different features for different scenarios, many of which may not be relevant to your company's operations. Most of these features will add extra costs to using the software, so make sure you select only what you will actually be using or you may have to pay an unnecessarily large bill. I would rate SolarWinds RMM an eight out of ten.
Find out what your peers are saying about SolarWinds, ConnectWise, Comodo and others in Remote Monitoring and Management Software. Updated: January 2021.
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reviewer1136580
IT Manager at a pharma/biotech company with 11-50 employees
Real User
Top 5Leaderboard
Aug 30, 2020
Real-time monitoring platform that is stable with good support

What is our primary use case?

We are using this solution to monitor the connectivity of our network devices.

Pros and Cons

  • "We like that this solution is in real-time, it gives us real-time monitoring."
  • "I would like to see notifications sent with SMS."

What other advice do I have?

SolarWinds is very good, it's one of the leaders in Gartner Magic Quadrant. The issue is the expense of this product. We had a team of three to deploy and maintain it during our testing. They are network and system administrators. While it's expensive, I would definitely recommend this product to others. I would rate this solution an eight out of ten.
Buyer's Guide
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