I find all features of N-able N-sight Remote Monitoring & Management valuable, but the most valuable is its monitoring feature. The solution has great monitoring functionalities. For example, you can monitor a device in terms of its RAM, CPU, etc. You can also monitor the connectivity through N-able N-sight Remote Monitoring & Management, and you can also check whether a device is down or up through the solution.

I also like that you can monitor Windows servers, Linux servers, printers, network devices, and virtualization servers such as VMware and Hyper-V using N-able N-sight Remote Monitoring & Management. You can also monitor disk utilization, HTTPS, whether an SSL certificate is valid or expired, etc., through the solution. 

Apart from monitoring, I also find patch management as one of the most valuable features of N-able N-sight Remote Monitoring & Management. You can use it for Windows updates, as a patch management example.

You can even manage and monitor servers and backup services via N-able N-sight Remote Monitoring & Management, so whenever there's a backup failure or issue, you'll receive alerts from the solution, as long as it's configured as a Windows service, so you can even do a lot of preventive maintenance activities with the help of N-able N-sight Remote Monitoring & Management.

The solution is one of the best RMM solutions I've used so far. It's user-friendly, and it's pretty easy to use because you only need one interface where you can do a lot of activities. As a technician, I'm always concerned with time because if I have to troubleshoot an issue or a major incident, if I have to jump into two or three systems and open a few tabs on those systems, it'll be very hectic, especially if I have to switch between each step to see what's going on. In N-able N-sight Remote Monitoring & Management, it's pretty easy to do because I have one interface and one tab where I can do a lot of processes and activities.

The most helpful feature is script deployment because we can create whatever we want to deploy on our devices. This works in a cloud environment, where we previously relied on Active Directory. Since the start of the COVID outbreak, all the staff members began working from home, and most of the people there did not use the VPN to transfer the policies. 

Initially, we were using RMM in our retail environment at 120-plus stores here in South Africa. RMM was a tool to use at those stores for patch management and other things. Once the outbreak began, we started using it for our corporate devices. That was an additional 700 or so devices. It worked like a charm. 

The employees in our corporate environment weren't connected to the VPN. There was no cloud-based solution for them from Microsoft regarding patch management and the way they could connect to work sites by using VPN. 

The details and the reports they provide are what I like, especially the details for almost the whole computer and the OS type.

I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful.

The integrated backup and the scripting are good, and we use them the most. The patch management tool and the factor in the add-ons like Passportal are also good.

The solution makes it very easy to access or take over any device. It's very quick and easy to use. The solution is user-friendly.

The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good.

The automation is also helpful for us. For one of my clients, we see that every two or three days, one or two particular services on one particular server automatically shut down or stop. In that case, we just need to log into the server and start there. We have a predefined script that actually detects the service, digs down, and automatically starts that particular service. That feature is also very helpful.

Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues. 

We also get reports from the antivirus scans, which has been very helpful for us and the customers.

We like that this solution is in real-time, it gives us real-time monitoring. 

If there is an issue with the equipment or there is no connectivity, we receive a notification immediately. From the dashboard, we can see which devices are currently down.

I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way.

Compared to other remote access solutions that we tried, like Splashtop, SolarWinds gave us more complete functionality and flexibility.

The most valuable aspect of N-able Remote Monitoring & Management is it provides an all-in solution for the different solutions.

The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed.

The reporting for this solution has been most valuable.