SolarWinds Netflow Traffic Analyzer Customer Service and Technical Support

MarkS
IT Analyst at Hawkbridge Consultants
I think their technical support is excellent. It really is very good technical support. I can't fault SolarWinds technical support. It's very, very good. View full review »
Asem Arafat
IT Director at NEDCO
I have not personally contacted technical support for this solution. The feedback that I have received from my team is that the support is good. View full review »
Solar677Winds
Head of Technology and Inspection at a transportation company with 1,001-5,000 employees
Customer support is quite complex. View full review »
Learn what your peers think about SolarWinds Netflow Traffic Analyzer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
MohamedTalbi
Network and Security Engineer at VERMEG for Banking & Insurance Software
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall, I am not satisfied with the support. View full review »
FEUDJIO TSOPGUE ARSENE
Head of IT Governance Service at ITGSTORE
Technical support is okay. I would rate it three out of five. Their reaction time is not so good. You might have to wait one or two days before they can work on your ticket. View full review »
Mosawa Al-Ahdal
Head of Network Department at CACBAnk
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of service we should. View full review »
Learn what your peers think about SolarWinds Netflow Traffic Analyzer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.